Best Buy Reviews in Los Angeles, California
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Poor Service Review
Augusta GA best buy the worst I have ever been to. Unless you want something really simple they just out right suck
Best Buy - Laptop Purchase Review from Los Angeles, California
I bought a laptop in ontario CA. They also sold me the cd with " Microsoft program" and a "factory cd" which I paid extra 100 dollars for each cd. When I got home I try to install the cd and to my surprise they were empty CDs. When I complained to best buy they said that the CDs had the program and I may have erased it. They didn't do anything at all to solve my problem and I lost out on 200 dollars. I will never buy from best buy they are a rip off
Camera Nikon Coolpix L810 | Best Buy review from Los Angeles, California
Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufactory to let them fix it. It should take about 2-3 weeks, but I would have been only around about 1 week. Best buy can't send it back to Germany, where I come from neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody! They didnt unterstand me or tried to fix my problem. I would never buy anything from this store.
Terrible service. Idiots working there. | Best Buy review from Los Angeles, California
Never shop there. i repeat NEVER. Not worthy of your money or time. Tried buying macbook online to pick up in the store. They already took the money out of my account and unfortunately its the second day I am computer-less. Terrible company, terrible service. Not one person knows how the system works. Never shop there. i repeat NEVER. Not worthy of your money or time. Tried buying macbook online to pick up in the store. They already took the money out of my account and unfortunately its the second day I am computer-less. Terrible company, terrible service. Not one person knows how the system works
Best Buy: Separate installation for refrig?
We found a good price on an refrigerator, ordered online from best buy and paid for delivery. They charged the credit card one minute later. With order confirmation email we get message that installation is a separate charge done on different day and will be billed extra????? A refrigerator ? Take it out of box, plug it in and take away box. I'm not so old couldn't do on my own but that is insane. Online site says unable to cancel. Called support line and on hold as I type. My estimated 15 minute wait is 20 minutes so far. Stay far far away.
Best Buy Installation
Geek Squad should be called Fail Squad!! | Best Buy review from Los Angeles, California
Its ridiculous. My Gateway laptop was submitted for repair about 3 weeks ago. The DC Jack went out. The first time I dropped it off, I was informed that they do not carry that specific DC jack, and that I would have to purchase it myself from a 3rd party and then bring back my laptop so it could be fixed. So, that I did, I bought one off the internet and it came in 2 days. I returned to Best Buy and dropped my laptop off and was told the repair would take no longer than 4 days. A week passed with no call from Best Buy, So I called. I was told that they do not have the unsoldering tool available in the store, therefore it could not be repaired. I told them that was nonsense that there has to be someway to obtain the tool to repair my laptop. The man said he would call some other Best Buy stores, and if that was a no go, then the store would purchase their own tool for the job. I was then told we would be in touch with any updates. Well today was another week after that, I called again and was told it was completed. I asked if it was "repaired" and I was put on hold. A man got on the line and stated the same exact thing the first person the week before. I expressed my concern asking why I didnt receive update from anyone to let me know the status of the repair. I asked to speak to the manager. The woman basically let me talk and said short, semi thoughtful answers to my concerns. She gave me two options: Come pick up my laptop and accept it not being repaired, or have Best Buy send out my laptop for repair but I would have to pay shipping. This is ridiculous. I just tole her I'll be in to pick my laptop up. They might end up losing it and saying that they never had it in the first place. Shame on you Best Buy!
Poor customer service | Best Buy review from Los Angeles, California
Walked in to Bestbuy to pickup my internet order. Guy in yellow polo directs me to counter. Another guy in yellow polo is looking at a computer monitor as I walk up. He stares at the monitor and doesn't say anything to me for a full minute. Finally he says I'll be with you in minute and walks away. I stand there for a few minutes and look over to see him talking and laughing with the other guy with the yellow polo and takes his place at the door. Finally a guy with a blue polo comes over and takes care of my purchase and does so courteously and with a lot of enthusiasm. I guess either yellow polo means too important to wait on customers or too dumb to wait on customers and can only greet you as you come in or check your bag as you leave.
Best Buy in TEMECULA are a bunch of jokers!
I bought a ipad 2(64 gig) along with a keyboard on Jan 21st. I spent over $800 for all this stuff. A few days after the charger went bad so I went back to Best buy today to get the problem recitified. I was appalled when told since I was a few days over their return policy they could do nothing for me. I wasnt trying to return or exhange the Ipad I just wanted a WORKING charger! They blew me off at the counter and told me I had to drive across town to the Apple store to get a new charger. Only 16 days after the original purchase and they could care less that the product THEY sold me no longer works. So I went to the Apple store across time and they took care of me and laughed at the *** service Best Buy provides and said they receive complaints all the time about them. Guess its time to cancel my Best Buy credit card and go to Frys from now on!
Installed outdated virus software on new computer | Best Buy review from Los Angeles, California
2010 Windows 7 HP computer contracted virus the outdated software allowed. It was software pushed hard by Geek Squad. (Its own report confirmed this). Geeks admitted outdated software installed & updated it but wanted $199 to remove virus even tho they sold "Black Tie" Protection then admitted no one knew how to remove this particular virus. When You buy from BB you get heavy pressure to purchase the Geek contract & are told it covers everything. When you need help according to them, it covers nothing but " dust removal" and something about humidity. The Geek Squad is useless. I would not ever reommend this service. I will never shop at Best Buy again..
I was extremely disappointed today when trying to make a return to best buy. A week ago, I replaced my old DELL Laptop with a new one, bought at Best Buy. The clerk assisting me was more than helpful, courteous and friendly. Over the last week, I noticed while using...
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?