Best Buy Replacement Reviews in Los Angeles, California
Best Buy Mobile Lied about coverage
When shopping for phones I was comparing pricing and insurance plans between Best Buy and Verizon. I specifically asked BB if the phone were to be lost or stolen, would it be covered on their plan. "Yes, that is why our plan is so great" So again, I asked what is the deductible for replacement if lost? "No deductible either, you are 100% covered and it will be replaced" WRONG!!!! After paying for this plan for months I find out it doesn't even cover the one thing I was most concerned with. Best Buy Corporate told me to take it up with the store's general manager, who never seems to be on duty. They did let me speak to the Cell Phone dept. manager who just told me I was not told that because 'he knows that salesperson personally and he would never say that'. Great, now I am the liar. No attempt whatsoever to make good...didn't happen, I heard wrong. I can afford to replace the phone but I cannot stand being lied to. Never again will I do business with BB....after spending thousands each year there.
Best Buy Replacement
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