State: California City: Los Angeles Product: Best Buy Manager Clear all filters (3 of 217 reviews match)
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Best Buy - Manager Review from Los Angeles, California

1.0
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I purching a big screen Tv on 2-23-2015. The TV was delivered to my house on 2-28-2015. I found it was too big to fit my living room, so I decided to return it. I went to the store were I purchesed today (3-12-2015). They refused returning. I was told by the manager that the date count from the purchesed date, not from the delivered date. I am so upset about this. It does not make sense for me. Since they have 15 days returning policy, I have never thought that I will be a problem return it since I only have the TV for 12 day. My order number is 1115054584730. What I can do for this? I may have to hire a lawyer to sue them even I don't want to.
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Review
#607635 Review #607635 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
I am truly upset with their commercials. Why are they picking on Santa??? WTF.. I will no longer continue to shop at Best Buy! I was so upset that I returned some of the items that I had bought from their store. They are JERKS and they are promoting Bullying!!! Not...
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5 comments
Anonymous
#389559

LMFAO! really you really put this *** on here.

SMFH... Idiots these days are you gonna have a heart attack if they go against the Easter bunny too?

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Review
#280545 Review #280545 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy defrauds, lies, cheats.

High end Nikon Camera purchased in late August for Xmas gift with understanding it was returnable after Xmas. Call to returns confirmed return policy for Xmas gift. Retuned camera end of December 27, (unopened with receipt). Return denied. Return manager Jessica tore box label when opening it and pointed to tear saying it had previously been opened. I pointed out returns person Brandon who by phone confirmed return would be okay. Manager walked over and whispered to him. He then came up and denied the agreement. Cost $500. Letter with return receipt and restricted delivery sent to BestBuy CEO Bradbury Anderson has been unanswered. It behooves persons tempted to patronized BestBuy for convenience or price to think again. Customer service, integrity and good will are lacking at Best Buy.
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12 comments
Anonymous
#269265

Oh My GOd you bought a camera in August and expected it to be returned inDecember. You must be very important are you the pope or the president.

I sat in line behind some one like you about a week ago. Just accept the fact you are outside of the return policy and get on with life.

I work at a bank and you remind me of the people who over draft an account and want us to give you the money back because you can't keep your finances straight. Nat even Walmart takes back things that old and they take anything back.

Anonymous
#269264

Oh My GOd you bought a camera in August and expected it to be returned inDecember. You must be very important are you the pope or the president.

I sat in line behind some one like you about a week ago. Just accept the fact you are outside of the return policy and get on with life.

I work at a bank and you remind me of the people who over draft an account and want us to give you the money back because you can't keep your finances straight. Nat even Walmart takes back things that old and they take anything back.

This G
#259894

LOL @ Shadow for being completely oblivious to sarcasm.

-Buying something in August for a Christmas gift and expecting the return to be cool? ***.

-Mailing the CEO of a mega-corporation expecting individual response? ***

-Mailing the RETIRED CEO of a company? Extra ***

Anonymous
#254811

I have to agree with Simon. Usually a cashier in retail will do everything within their means to make exceptions (within reason to the return policy). It sounds to me like she had reason to believe it wasn't unopened or she would have returned it.

Why would Jessica purposely tear the box so you don't get to return the item???? Seriously. You sound like one of those *** customers that no one likes or can stand in the first place....

People like you want to make the world bend over backwards for you. Have people hold your hand while shopping. Im sure your the type that doesnt understand why prices so high or why coupons have exclusions. BOO WHOOOOO.

Shop online. Thats my advice to you. That way you don't have to actually deal with real people...so you can sit in your corner on your computer and be a anti social complaining loser all by yourself.

Ps I dont work for Best Buy either. I work for their competitors but think your complaints are ***.

I doubt Simon does either. I read his complaint. He simply disagrees with you. I love how you automatically asume that anyone that disagrees with your BS works for Best Buy...good call. Your like a modern day mobile lie dector test. Nothing gets by you.

Happy Days :grin

Mike
#254264

A) Extended holiday returns never started until November. How did you think you could get away with returning something 3-4 months later?

B) Bradbury Anderson retired of CEO almost 2 years ago, and was replaced by Brian Dunn.

How old is this claim, or did you maybe do your homework wrong? Nice move lol!

Anonymous
#251892

Thank you Shadow. Isn't the fact that I'm rude and nasty proof enough that I don't work for any of these companies?

Wouldn't they want me to be a tad professional?

I stand by what I said. If a NON-COMMISSIONED employee said it was opened, I believe her. She has nothing to gain by lying. Meanwhile, customers lie all the time to get their way.

Why would she go out of her way to deny the return and listen to the customer *** at her all day? Wouldn't she accept the return if she could?

Anonymous
#251807

Simon works for best buy? and he's being rude and unappreciative? Big surprise.

having worked in retail for a long time, if a person was told over the phone that they could return something they shouldn't be denied a refund when walking into the store. If not a refund, they should've at least got store credit. He purchased it fair and square and didn't want it. It's not like it was a dvd or cd, it's a CAMERA. Most people don't buy $500 cameras and use them and return them.

Simon, you said you watch these to make sure the company's name isn't tarnished. You are doing enough to tarnish it yourself, being rude and nasty. I can't speak for everyone, but if best buy hires people like you I wouldn't shop there. Besides, Geek Squad sucks. They know nothing unless it's something found online, and can't really do anything useful anyways.

Anonymous
#247313

Thats it. My cover is blown.

I might as well come clean. I work in Best Buy's espionage department and go around looking for complaints against the store and making rebuttals so the company's image isn't tarnished.

I would have gotten away with it too if it weren't for your meddling.

But seriously, judging by how you come to a ridiculous conclusion just because someone disagrees with you shows me and everyone else how you quickly spin a story so you can believe whatever suits you and make you a helpless victim. I have no doubt that you have done the same with your initial complaint.

Anonymous
#247304

Your response is obviously written by a Best Buy service to contest complaints. Good try.

Cry and deny your cover has been blown.

No further responses will be made by me to your pitiful attempts to defend a business whose CEO does not respond to customer concerns. It is not surprising their personnel is inadequately trained.

Anonymous
#247277

I did read you statement. I just don't believe it.

Like I said, if you had adhered to their return policy, they would have no reason to deny the return. They obviously had a reason.

All we have is your side of the story, which I'm sure is spun to your liking. I don't believe that the employee tore the label when she opened it and then denied the return on that basis.

It's just not credible. Since we don't have Best Buy's side of the story, it just leaves people to guess what really happened.

Anonymous
#246906

READ THE STATEMENT. IT WAS UNOPENED! Jessica tore the label when she opened it!

Anonymous
#246854

It sounds like they had an extended return timeframe from Christmas for UNOPENED items and you opened it. You probably decided you didn't like your item or it was too complicated for you and cleverly decided to make it look like it was unopened.

When the employee wasn't dumb enough to fall for your poor attempt at return fraud, you were rightly denied a return.

If "Jessica" said it had been previously opened, it probably was. If you abided by their return policy, they would have no reason to deny the return.

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Review
#220414 Review #220414 is a subjective opinion of poster.
Service
Best Buy Manager

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