State: California City: Los Angeles Product: Best Buy Customer Care Clear all filters (2 of 293 reviews match)
filters
State:
City:
Product:

Best Buy in Los Angeles, California - Online Customer Service horrible experience

3.0
Details
Hello, My Harutun Yepremyan I am a best buy credit card holder.. I purchased a washer from best buy online but after using i am very dissatisfied with the machine so i decided to exchange/return it for an different one.. My comment is on the customer service department how unprofessional group of call takers i had to deal with which got me writing this email.. First time i called i don't get his name but after telling him my concern with the machine he transferred my called which asked for a code which the rep didn't tell me i needed a code to transfer so it HUNG UP.. Second attempt i called and spoke with another agent name Josh which i explained my concern and again got transferred and line get HUNG UP once more.. Then for the 3rd attempt called this time i asked for manger/supervisor which the person on the phone said " we are call transfers we don't have a manager or supervisor" I asked for his name because he picks up but doesn't mention his name so i asked numerous times for his name so he tells me Oscar, I tell Oscar this my 3rd time calling and getting transferred and no one answers and call gets hanged up, I asked can you make sure i get to someone when you transfer me so i don't get this run around of calling back he said " no we can't do that" with no choice i said ok transfer me so he does guess what I get hung up again.. not happy at all with customer service..
View full review
Review
#877470 Review #877470 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer Service and Bad product/quality
Loss
$539
Preferred solution
Full refund
Tags
  • Sku 2878281
We met at a local best buy store although it was a different location where she purchased the refrigerator a year or so ago. We walk over the appliance department and start browsing. After a few minutes of browsing she commented no salesman have approached us yet. I...
View full review
2 comments
Anonymous
#1192670

Did you ever hear back? Wish you could provide that info for corporate. My $1700 order with BB has become a total nightmare.

View more comments
Review
#877362 Review #877362 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

  1. 516 reviews
  2. 258 reviews
  3. 130 reviews
  4. 56 reviews
  5. 34 reviews
Best Buy reviews