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Incomplete installation | Best Buy review from Los Angeles, California

1.0
Details
We ordered a stove, fridge, washer, dryer and microwave. The guy says the fridge doesn’t fit by maybe 1/2 cm. And he doesn’t install microwaves! So I was left with a disconnected fridge uninstalled microwave and a stove they could not put in as well due to no safety bracket. My food melted while I leveled the fridge myself, and had to plug everything in so I could put my food away! Very frustrating! For a small female the fridge is not easy to move in and out! Now I have to find someone to install a microwave, wish I was informed prior to!!!
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Review
#1655571 Review #1655571 is a subjective opinion of poster.
Pros
  • In store customer service
Cons
  • Delivery and install

Don’t buy here | Best Buy review from Houston, Texas

1.4
Details
Bought 5 appliances online on Black Friday 2019 and I was promised to receive a $500 gift card. Best Buy took almost 2 months to deliver my products and sent me the wrong color in one of them. Told me to go to the store to solve it because the werent able to do it online. Calle today after solving issues and all products were delivered and a res presentar Ive just told me that THEY COULDNT HONOR THE $500 GIFT CARD BECASUE IT WAS TO LONG AGO!!!!!
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Pending
Review
#1772215 Review #1772215 is a subjective opinion of poster.

Don’t buy here | Best Buy review from Houston, Texas

1.0
Details
Bought 5 appliances online on Black Friday 2019 and I was promised to receive a $500 gift card. Best Buy took almost 2 months to deliver my products and sent me the wrong color in one of them. Told me to go to the store to solve it because the werent able to do it online. Calle today after solving issues and all products were delivered and a res presentar Ive just told me that THEY COULDNT HONOR THE $500 GIFT CARD BECASUE IT WAS TO LONG AGO!!!!!
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Review
#1772214 Review #1772214 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
Trash my car electronics  - Best Buy review
On the 8th of this month your geeks raped my car by ripping up the electronic. By TRYING to install a back up camera kit, your people stripped both back up tail lights to my Chrysler 200. This was to be a PROFESSIONAL install, but not even close. You really don't care...
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1 comment
Anonymous
#1609987

Your choice of the word "raped" regarding a car is offensive. Rape is a horrible life-changing experience for the victim and I just don't have that kind of sympathy for your lousy backup camera. Choose your verbs more carefully.

Review
#1186929 Review #1186929 is a subjective opinion of poster.
Service
Geek Squad Backup Camera Installation
Cons
  • Way you want to install
Reason of review
Bad install
Loss
$2000
You just close y account due to inactivity without notice or giving me any warning or chance to keep it open. You just close in as I didn't use it.. I had a great credit with you, over 12 years as a customer and thousands of money spent. I was going through a divorce...
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2 comments
Anonymous
#1316311

Best buy as well as any other big box store uses a third party vendor to issue credit.

The third party vendor is whom you should be complaining to.

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Review
#1033971 Review #1033971 is a subjective opinion of poster.
Product
Best Buy Account
Cons
  • Account not being reopened
Reason of review
Closing account for inactivity because of a divorce
Preferred solution
Let the company propose a solution
Over the past weekend just prior to the july 4th holiday my sister requested my assistance with purchasing a new dishwasher and stove for her house since she had recently replaced the refrigerator and the other appliances were "high milage". I was more then willing to...
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2 comments
Anonymous
#1192670

Did you ever hear back? Wish you could provide that info for corporate. My $1700 order with BB has become a total nightmare.

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Review
#877362 Review #877362 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Online Customer Service horrible experience | Best Buy review from Los Angeles, California

3.0
Details
Hello, My Harutun Yepremyan I am a best buy credit card holder.. I purchased a washer from best buy online but after using i am very dissatisfied with the machine so i decided to exchange/return it for an different one.. My comment is on the customer service department how unprofessional group of call takers i had to deal with which got me writing this email.. First time i called i don't get his name but after telling him my concern with the machine he transferred my called which asked for a code which the rep didn't tell me i needed a code to transfer so it HUNG UP.. Second attempt i called and spoke with another agent name Josh which i explained my concern and again got transferred and line get HUNG UP once more.. Then for the 3rd attempt called this time i asked for manger/supervisor which the person on the phone said " we are call transfers we don't have a manager or supervisor" I asked for his name because he picks up but doesn't mention his name so i asked numerous times for his name so he tells me Oscar, I tell Oscar this my 3rd time calling and getting transferred and no one answers and call gets hanged up, I asked can you make sure i get to someone when you transfer me so i don't get this run around of calling back he said " no we can't do that" with no choice i said ok transfer me so he does guess what I get hung up again.. not happy at all with customer service..
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Review
#877470 Review #877470 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer Service and Bad product/quality
Loss
$539
Preferred solution
Full refund
Tags
  • Sku 2878281

Horrible In-Store Customer Service by Employer Sonny! | Best Buy review from Los Angeles, California

1.8
Details
I went to the West L.A Best Buy located on Pico Blvd to purchase a new cell phone and have my old contacts and such transferred over. I must say that this Best buy has horrible customer service, the entire staff were either talking or texting on their personal phones, talking among themselves and not helping! I waited in line for a good hour before getting ringed up, having only a family ahead of me! The personnel by the name of Sonny was incredibly rude, unprofessional, and lacking any knowledge of phones! First off he handled my new phone very abruptly, kept hitting the screen buttons very hard, until I took it away from him and asked him just to walk me through it. He kept looking at his watch the whole time and asked two employees if they could help because he first off couldn't find the Settings app, he couldn't find the volume buttons (located on the back of the phone), and he couldn't figure out how to transfer any of my pictures and contacts over that were previously saved onto my SD card! I would avoid this best buy if you have any dire questions and help needed, and stay away from Sonny who is too incompetent and rude to be working there.
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Review
#885929 Review #885929 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • Bad service after purchase
  • Customers do not answer the phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy - Iphone Review from Los Angeles, California

2.3
Details
Told shud subscribe to geek squad for iPhone. "They will repair or replace your damaged phone". Phone damaged after several months paying. Guess what? Oh that kind of damage isn't covered. Best buy credit card got charged for some kind of insurance. Was not told - just appears. Only way to stop was to close account. Samsung TV purchased. Removed from box had chip corner of screen. Returned same day. Was told "how do we know you didn't do that" General service a lot like Home Depot. Say they will check - and never come back Prove you don't have to be good to be successful
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Review
#738763 Review #738763 is a subjective opinion of poster.
Reason of review
Warranty issue

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Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Best Buy - Manager Review from Los Angeles, California

1.0
Details
I purching a big screen Tv on 2-23-2015. The TV was delivered to my house on 2-28-2015. I found it was too big to fit my living room, so I decided to return it. I went to the store were I purchesed today (3-12-2015). They refused returning. I was told by the manager that the date count from the purchesed date, not from the delivered date. I am so upset about this. It does not make sense for me. Since they have 15 days returning policy, I have never thought that I will be a problem return it since I only have the TV for 12 day. My order number is 1115054584730. What I can do for this? I may have to hire a lawyer to sue them even I don't want to.
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Review
#607635 Review #607635 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service