customer service store service customer geek squad phone manager order money people

Refused Refund! : ( | Best Buy review from Los Angeles, California

I just had bought a Bluetooth from BestBuy. Left state for an emergency. Tried to call where I bought it. To explain that it did not work well-NO ANSWER for several days. Upon my re return I was 5 days past the 30 day return policy. BestBuy wouldn’t let me return item w/out receipt. I explained it didn't work well and I was unable to contact them by phone from the other state I was in. Called corporate, they pretty much told me they didn’t care I had an emergency and to quit bugging them
View full review
1 comment

Ok. Seriously cindy? Best Buy has locations EVERYWHERE. Unless you went to alaska, which I highly recommend you move so your phuckin dumb-a$$ is not around society, you can return the product at any Best Buy.

As far as your "emergency", who cares. A policy is a policy. Speeding is not justified by an emergency. Its still speeding and your dumb-a$$ is putting me at risk.


#131231 Review #131231 is a subjective opinion of poster.
I purchased a 32in. Insignia television from Best Buy in L.A. late Dec. of last year. It stopped working and was reported as such late April, 2008. As of June 5th after countless phone calls the television is still down. Right now they know that the part needed will...
View full review

Maybe people shouldn't read the receipt. Companies have policies for a reason, they are not scams.

The 15% restocking fee is place on the box in the form of a sticker, how much clearer can that be. And do you know why there is a restocking fee, because people will use the item for a duration of time, and then return it to the store. Not only that, but most stores discount the open boxed items that were returned, the restocking fee covers the mark down cost.

As consumers, it is our responibility to check stores policies as far as returns/exchanges go. When you buy something at Christmas, as a gift, and then try to return it 6 months later...don't be upset if they won't do it.

View more comments
#123167 Review #123167 is a subjective opinion of poster.

Gateway Garbage | Best Buy review from Los Angeles, California

Kathleen Weimar Office of the Attorney General 100 W Randolph St Chicago, IL 60601 Ms. Weimar, These ongoing negotiations with Gateway are redundant and are bordering on ridiculous. How many times do I have to address the same issues that have been presented in my previous correspondence? 1.) The phone support personnel at Gateway had determined that the failure of the motherboard was the reason the PCMCIA card slot will not to power up and that the computer would have to be returned to Gateway to have the motherboard replaced. However each time the computer is returned to Gateway, the motherboard is not replaced, which would solve the problem. The computer is ultimately returned to me as No Trouble Found/No Failure Claim Description Provided. 2.) The Sprint equipment and software did in fact work in the Gateway computer for approximately eight months, so we do know that the equipment and software are compatible with the Gateway computer. 3.) The Sprint equipment and software are currently working optimally in a Toshiba Satellite laptop computer. This would in fact prove that there is nothing wrong with the Sprint Mobile Broadband Service or the equipment provided by Sprint. The attempt by Dixie Radakovich to shift the cause of the failure to Sprint is an obvious red herring, when in fact the failure of the Gateway computer is the issue being discussed here. 4.) The computer as purchased from Gateway is in fact sold as ready to upgrade to Windows Vista and includes a certificate for a free operating system upgrade from Microsoft. Dixie Radakovich is obviously unaware of how these systems are shipped and sold as she contends that installing this software, Windows Vista, “could significantly cause problems”. 5.) I have used the Windows XP Media Center Version 2005 With Update Rollup 2 CD supplied by Gateway with the purchase of the computer and restored the system to the original factory settings. However the PCMCIA card slot will not supply power to a PCMCIA card when inserted in the computer. I have done some research on the internet with my Toshiba laptop computer and the Sprint Mobile Service, the same service that will not work on a Gateway computer. I have found a pattern in the way Gateway handles any reported problems with the low quality products that they produce. The customer is required to send the failing product to the Gateway service department numerous times, with no service being performed. After they are certain that the warranty no longer applies, they are in a position to refuse to repair the equipment. I am asking you to intervene and force an obviously poorly managed organization, bordering on criminal, to replace the product I have been sold with a new, not refurbished computer, which Gateway seems to prefer as method of resolving frustrated consumers complaints.
View full review
#117584 Review #117584 is a subjective opinion of poster.