Yesterday (11-7-18)I bought a car stereo receiver listed on this page: https://www.bestbuy.com/site/promo/car-stereo-receiver-installation (I purchased the JVC car receiver listed for $139.00, the 16th item on the list). Please note the "FREE" Geek Squad install if...
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#1396396 Review #1396396 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Fix your customer service, it's terrible
Their ads are misleading and misrepresenting...I went in a few years ago to buy a laptop for my boyfriend bc their ad said it had blu-ray rom, but of course the same model they had in the store did not come with it. They just said sorry it was "misprinted" and we...
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4 comments
Anonymous
#804823

Simon IS a Best Buy shill. He has been on this site for at least 2 years.

He used to get pissed at some guy who used to give legal advice against BB. I wish that guy would come back.

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#480625 Review #480625 is a subjective opinion of poster.
Service
Best Buy Sales Representative
I bought a GE free stand convection gas range. Also paid for installation and the necessary kit. The sales man at the Best buy said the installer would the bring the kit along with him/her and they tentatively scheduled for the delivery with an understanding that the...
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4 comments
Anonymous
#711888

I am so sorry to hear this. Optima services services all over the United States so there are tons of companies they contract out.

We install for optima in our area and we have issues with communication with the stores so we basically gave all appliance managers and employees out cell phone numbers and they gave us theirs..we try to just cut out optima as a middle man for communication and try to work together to get the customer take care of.

We always call our customers with time frame the night before and we try to accomadate people time requests if possible but best buy seems to have a hard time letting us know those requests. But I'm sorry you had a bad experience

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#311416 Review #311416 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$1100

BestBuy Same As Cash Purchase...NOT | Best Buy review from Irvine, California

Purchased an item around Christmas on the Best Buy 6 Mo's same as cash. I was told there is no payment due for 6 mo's but you need to pay it off prior to avoid interest charges. I get a bill today, 2nd one, with a late charge. Buried in the second page is a minimum payment of $25. On the first page, they provide a lot of payment information, payment history, etc. in bold and up front but nothing to state that there is a minimum payment due. Now I owe a late chrg & 25% interest. Sleezy
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3 comments
Anonymous
#415533

What? do you geniuses work for Best Buy? I've had an over 800 credit ranking for most of my adult life. I've signed up for these things before and know how they work.

Keep accepting what they throw at you and keep your 500 credit score ranking. When you're mom's are done wiping your *** and throw you out to find your own way in life, let's see how bright you are then.

Dumb ***.

Anonymous
#415076

sounds like you should of paid attention to your first statement.

Anonymous
#415067

Yeah duh. All credit cards are like that.

Didn't you read your agreement?

It is 0% interest provided you make your payments on time and pay it off before the scheduled date. I don't know how your ignorance makes Best Buy at fault.

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#291339 Review #291339 is a subjective opinion of poster.
Loss
$400

Don't buy any applicances at Best Buy

OUr LG washer broke after 18 mths, out of warranty but I had purchased the extended warranty. Took them FIVE days to get a guy out here, and then didn't have the part. Over two weeks went by, no one would take ownership and find the parts. Finally they decided to replace it, however, that model is no longer made so the one they delivered does not match my dryer and they won't replace the dryer, despite the fact that we bought them together as a set, which in my world means matching. Really lousy customer service both on the phone in in the store with the General Mgr, Mr. Ford, Costa Mesa, CA Store.
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#278861 Review #278861 is a subjective opinion of poster.
The sound on my notebook computer (PC) stopped working. I used the restore CD that came with the (PC). When I was finished and restarted the (PC) I saw a blue screen with the message " missing system 32 hal.dll.". I took the computer (PC), restore CD and power cord to...
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72 comments
Anonymous
#1201066

No it just shows how lucky you were.

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#156665 Review #156665 is a subjective opinion of poster.

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