customer service store service customer geek squad phone manager order money people
2.0
Details
I had placed an order on Nov 22 and Nov 23, order Numbers are BBY01-805586772057 ( 2 items) and BBY01-805584806032 ( 2 items), I only got one of the 4 items I had placed the order for and the other 3 were sent back without consulting or informing me. I reached out to...
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1 comment
Janice
#1616251

Best Buy does not actually have a Customer Service Department.

Review
#1413910 Review #1413910 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Loss
$180
Preferred solution
Deliver product or service ordered
Tags
  • Unprofessional
  • Bad Experience At Best Buy
  • Order Cancelled No Consent
5.0
Details
I ordered a laptop on the 22nd and my delivery date to get it would be on the 30th and received a tracking number for the product. Well the 30th was yesterday and I have yet to receive it. I called customer service only to find out that my ordered wasn’t even shipped...
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1 comment
ayesheh n
#1653016

it will take you months and they don't care about customers

Review
#1412615 Review #1412615 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Original offered price
Cons
  • Have not received
Reason of review
Order processing issue

Prejudice | Best Buy review from Twentynine Palms, California

1.0
Details
I found out that best buy will reject people by looks.
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Review
#1396948 Review #1396948 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Yesterday (11-7-18)I bought a car stereo receiver listed on this page: https://www.bestbuy.com/site/promo/car-stereo-receiver-installation (I purchased the JVC car receiver listed for $139.00, the 16th item on the list). Please note the "FREE" Geek Squad install if...
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Review
#1396396 Review #1396396 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Fix your customer service, it's terrible
1.3
Details
When I enter a store and see several employees doing nothing, I EXPECT super fast service. Silly me - how dare I want someone to help me - they are busy - NOT working. I had to TELL one of them I NEED HELP. I got one to shuffle over to me finally. I asked several...
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Review
#1369852 Review #1369852 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Everything else
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Customer Service
1.0
Details
I would not even give Best Buy a one-star rating, purchased a TV and a DV player for my motorhome. I was out of town I return the items 2 days after the 15 day policy which is a pretty short policy at that. The product had never been opened yet they had to check and...
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2 comments
Anonymous
#1569736

15 days is 15 days. Does it say anywhere on the receipt " unless you're out of town"?

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Review
#1364546 Review #1364546 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Return, Exchange or Cancellation Policy
Birthday coupon - Best Buy review
Received in mail a 10% coupon a birthday offer didn’t have barcode on it this is getting to be a pain in my butt Why can’t you send me email with coupon with bar code so I can go purchase my item at Best Buy store The rewards card is under Paul Needham Please check...
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1 comment
Anonymous
#1620218

I purchased 20% off on a small appliance to my aunt on her birthday by redeeming dealhack coupons at Best Buy.

Review
#1362193 Review #1362193 is a subjective opinion of poster.
Product
Best Buy 10 Percent Off Coupon
Reason of review
Poor customer service
Preferred solution
Send my coupon to my email with bar code
3.2
Details
Purchased an unlocked phone 1 day ago phone had issues while doing an update from Tmobile it kept restarting over and over till battery drained, took it to Best Buy " in Montclair California and the cell phone department told me they could do nothing cause I had placed...
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Review
#1337712 Review #1337712 is a subjective opinion of poster.
Reason of review
Damaged or defective
My total invoice for appliances I purchased was $5,991.73 (per Best Buy). 2 appliances were returned leaving an invoice total of $4,236.57 (per Best Buy). The credit I received was only $1,532.80 instead of the $1,755.16 I was due. Today I have been on the phone with 5...
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Review
#1322094 Review #1322094 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$222

Not happy | Best Buy review from Victorville, California

1.0
Details
Bought a laptop for a high school graduate last month, decided to also purchase a one year geek tech support,problem with support Best buy won't sell without autopay attached, will not do business with Best buy anymore,SHOULD HAVE GONE TO COSTCO.
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Review
#1314633 Review #1314633 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Order processing issue