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Best Buy in Vacaville, California - E-mail address Change

I have an e-mail address on file. Best Buy sends me e-mails. I have had to change my e-mail address, so I have tried to get on the website to change my e-mail address for your records. I have been unable to find out how to do it. By the way. My old address was: My new e-mail address is: Trying to navigate your website and find the information I wanted was impossible for me. Granted, I'm not a computer whiz. I have an account with your GEEK Squad. I put in my old and new address but had to take it out. Thank you for your consideration of this message. Marvin Stripling
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Review
#1080629 Review #1080629 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Website
Reason of review
can't find what I wanted
Preferred solution
Reorganize your website so that people can find what they need
1.0
Details
Bought an Acer Touchscreen chromebook, and half the cord was missing. When I brought it back it was a negative experience from the beginning. First, the return agent (and she interrogated me like she was the Gestapo-their attitude seems to be the customer is wanting...
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3 comments
Anonymous
#1461723

Well you are keeping part of the product, so they should keep some of the money . .

. I don't see why you feel it should be free.

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Review
#618676 Review #618676 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$20

Best Buy in San Jose, California - Bait and switch on preorders

Preordered Note 4 in store more than a week before launch. Was told by employees and Samsung reps at the time of pre-order that I would guaranteed get the phone on launch day. Launch day comes, I show up, told no phone, no eta on when. They claim they only got two or three phones in but had hundreds of preorders. Asked if I could go ahead and pay for it since mine is outright purchase. Told no, they won't. Asked about the $200 trade in deal, told no, they only accept iPhone 5 and only for new contracts. Spoke to store manager who said he didn't care what the website said, it's his store and he won't honor the deal. He then said my phone could be in the next day according to his list. Next day comes, no phone. Call and ask, told it will be one more day. Repeat to Tuesday- finally call their 877 number and was told it could be several weeks before I get it and they have no way to know when it even if they'll get enough. They did make a note on my order to detail the store manager refusing to honor their deal. They said if he doesn't, to call them back. When I pre-order anything, it had always assured that I will get one launch day because I planned ahead of time. If best buy had more orders than potential stock they should have stopped taking preorders. Some people have been reporting being told the employees are only selling phones people with new contracts make numbers. Others are walking in with no preorders and walking out with a phone. All of the miscommunication and fuss had guaranteed one thing - I will never pre-order from them again.
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Review
#549190 Review #549190 is a subjective opinion of poster.
Product
Best Buy Website

Poor Customer Service Loses Best Buy Store #109 $3000 Sale!

After spending several months researching the internet and electronics stores for 3D HD TVs, I was finally ready to upgrade from my lousy Sharp standard television. I had narrowed my selection down to two models from the same brand (Samsung). One of these models was not on display in any of the 2-3 Best Buy store locations that I visited. On this particular occasion, I had about 30 minutes before an appointment, so I decided to pop into Best Buy Store #109 (11301 W Pico Boulevard in West Los Angeles). All I wanted to do was ask a clerk to pull up an image, on one of their computers, of the model in question, so that I could see an image larger than that on my mobile phone, the latter of which was too small to get a good idea of the TV's aesthetics. It was a Sunday, so I knew it would be busy, but I didn't think my inquiry would take more than a few minutes and, as I mentioned previously, I had a half-hour to kill. Every clerk seemed to be busy, not necessarily with customers, as I saw two or three clerks and one or two managers(?) huddled over a workstation. At the neigboring workstation, a strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts (or, perhaps, it was a low skirt - I tried not to ogle her). Although the clock was ticking, I took a place in line behind the customer and patiently stood there, awaiting my opportunity to make my inquiry. As I waited patiently, looking back-and-forth between the clerk ringing up the customer and the group huddled over the other workstation, an older customer approached the workstations from behind me and, as if she did not see me waiting there, and with an air of authority, pushed her shopping cart up until it rested beside me and, in a pushy manner, asked if a clerk could help her pull an item from a shelf. Well, not one clerk looked up at her or responded to her request. The huddled group continued their huddling. At this point, I grew peeved, not only at the store employees but also at this this customer, who had the nerve to demand something with utter disregard for other waiting customers like myself. Of course, this is a typical situation in Los Angeles. Angelenos always think they're too special to have to stand in line and wait their turn. I digess. Anyway, I heard her mutter something like: "I don't know who's working here. I guess I'm the only one working." I was about to respond, but I held my tongue. Then, when there was a silent pause with the huddled group, she repeated her request and, as the huddled group began to disperse, one of them agreed to help her. I suppose I must have still been wearing my invisibility cloak. While continuing to wait there ever so patiently, as the young customer ahead of me asked a couple of questions, I noticed the clerk look up at her and, then, at me. We actually made eye contact. After the transaction was complete, and the clerk sent his customer on her merry way, without looking up at me or, in any other way, acknowledging my presence or, even, referring me to another sales clerk, he abruptly turned his back and walked to the back of the store, exiting through the doors at the back. I stood there, absolutely flabbergasted, wildly staring around and wondering what just happened and who was going to help me now. I waited a minute or two, then began storming off toward the front entrance. On my way out, however, I decided to make another attempt with a clerk in a different department. As if my customer experience wasn't bad enough, it got worse. Now, as previously mentioned, I have spent hours researching my potential purchase on the internet. After I decided on the particular TV model that I wanted, I checked Best Buy's website to verify that it was available and to see an image of the model (since no physical store had an in-store display model). Upon a search for that specific model, a list of results appeared, but the model for which I specifically searched was not listed at the top. For some reason, I had to scroll down toward the middle of the page to find that model. At any rate, I know that it was listed on the Best Buy website. Well, after providing the exact model number to the clerk, he tried searching for it on their website, but he didn't see it. I told him to scroll further down but, to a Best Buy clerk, I am just a simpleton who knows nothing about technology and the internet, and they are clearly top experts in the field of technology, so he dismissed my instruction and continued to search various web pages for the item. At one point, I told him to just forget it as, by now, my half-hour was up and I needed to leave in order to make my appointment in time. He told me to hold on, so he could try one other thing. I waited, only to have him turn to me and assert: "That model is not on the Best Buy website; I can't find it anywhere". I thanked him for checking and quickly made my way toward the exit. When I reached my car, I pulled out my mobile phone and performed a quick search on bestbuy.com, entering the model number just as the clerk had entered it in the store. I scrolled down the list and, lo and behold, there was the exact model that I requested, just as I had seen it when I previously searched, before my visit to the store. Yes, I'm just an average customer with little - or no - internet/technological experience . . . at least to Best Buy, that is. On my way out of the store, who do you think I found sitting at the front entrance, carrying on a casual conversation with another Best Buy employee? That's right - none other than the same black stud who was previously helping the pretty little white thing. And, although I did not eavesdrop, I can venture to guess (and I bet I would be right) as to the topic of their conversation. Needless to say, and as my headline implies, Best Buy Store #109 lost a $3000 sale, as I made my purchase - that same day - at another store, where I received top-notch customer service. If it weren't for the attentiveness I received at the other store, I would have made my purchase from an online retailer. On a side note, when I previously visited the same store location and inquired about another model, the sales rep in the Magnolia Home Theater Department directed me to search for it "on the main floor" as, according to her, that particular brand would only be on display there. When I then asked a clerk on the main floor, he told me that particular model was available only through the Magnolia Home Theater Department, and I should look there for a display model! One of these days, corporations are going to realize and remember how important good customer service is to . . . the customer! Until then, I hope they continue to see their sales drop and scratch their heads, wondering why they no longer have regular customers or why their sales/stocks are not as strong as they should be.
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2 comments
Sarahmarie
#737427

Not sure what to say. "A strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts" Sounds like you're racist, but even if you're not what they he** does that have to do with anything.

Just the fact you put that in there kills any credibility you have about anything you say.

Anonymous
#717792

Worst buy is the new name

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Review
#447406 Review #447406 is a subjective opinion of poster.
Product
Best Buy Website

Why do you even have a store Best Buy?

online at Best Buy, I can find the camera I want and a great price too...to hurry things up, I can even go pick it up at the store, which is nearby...okay, sounds good to me...so off I go... "No, we don't have that camera at this store, but I can order it for you and have it shipped to you". Really? Do you think I came in to use your computer? The website says I can pick it up here... The San Marcos store has it, it you can go there.... so,*** I am, off I go 10 more miles....I find a person who can actually gets it....then the manager says, I have to buy it online to get that price and wait 2 hours while it gets processed...THEN I can pick it up at the store... really?! Or, I can pay $20 more to get it right now! LOL! why do they even have a store? Really ***, ***.
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2 comments
Dave
#351304

Stores nowadays want everyone to buy online. There's much less overhead expenses involved.

Still, if Best Buy has these little "online arrangements" that require you to wait, pay $20, have someone else order it for you, etc...then they need to make it much clearer when you order anything. What you went through is really uncalled for.

Thanks for sharing. Looks like Amazon just got more business!!

Jess
#351302

Sometimes taking a moment to fully read the information can clear up some of the confusion. Any item on bestbuy.com that says order online or in store in red lettering means that the item in question is an online only item, it will not be sold in stores.

The "in store" part of the red writing simply means you can come into any location and an associate can order the camera for you. That way they can answer any questions, ship to home or store, get you the correct accessories. Now as far as the pricing, best buy locations will match their online pricing UNLESS it specifically states the promotion is only available online. I'm not sure if the manager was mistaken or if the item in question was only on sale online.

Online orders do have a 2 hr hold on them, which stinks, I know, but all online orders go through the corporate office. The store cannot cancel, change or push through an online order.

If you come into the store to order the item, the associates have other avenues of getting you your item without using bestbuy.com, so they can ship it faster if needed, edit pricing, etc. Sounds like you had a frustrating experience, but hopefully this info will help in the future.

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Review
#264106 Review #264106 is a subjective opinion of poster.
Product
Best Buy Website

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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