State: California Product: Best Buy Shipping Service Clear all filters (6 of 88 reviews match)
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5.0
Details
I ordered a laptop on the 22nd and my delivery date to get it would be on the 30th and received a tracking number for the product. Well the 30th was yesterday and I have yet to receive it. I called customer service only to find out that my ordered wasn’t even shipped...
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1 comment
ayesheh n
#1653016

it will take you months and they don't care about customers

Review
#1412615 Review #1412615 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Original offered price
Cons
  • Have not received
Reason of review
Order processing issue

Best Buy in Elk Grove, California - Thermadore refriderator

1.0
Details
We purchased a Thermadore refrigerator from these guys and paid in full for it 11/07/207 We dealt with Lori and Rolando out of the Elf Grove store. This has been the worst experience we could have ever hoped for and we would highly recommend anyone to do their business elsewhere. It is now 12/21/2017 and we were just notified by Sye at the Modesto store that our refrigerator still will not be arriving for the 3rd time after we have taken off of work for a 3rd time and waited for them to deliver. It was supposed to be delivered originally before Thanksgiving. Sye asked if I would like to speak with the delivery people so they could explain why they don't have enough people to do the job. Why would I care or speak to their delivery people and argue with them as to why they can't do their job and deliver product to their customer? We are now going to go through the entire Holiday season this year without a refrigerator because of the incompetence of Pacific Sales and Best Buy. We were loyal customers but we will never purchase from Best Buy again as they are horrible to deal with and no consumer should ever have to go through such a bad experience
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Review
#1153473 Review #1153473 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$5985
Preferred solution
Deliver product or service ordered

DO NOT BUY PRODUCT FROM BEST BUY UNLESS YOPU CAN TAKE IT OUT THEN!

2.0
Details
I bought an entertainment center from Best Buy in Irvine, California. They said "it shipped" the next day. Five days later the only thing in their system was a note that the label had been initiated. I checked with UPS; they did not (and still do not) have it in their system. I went to the store to cancel the order with the proof that the product had in fact not shipped and was told there was nothing they could do because it had shipped, even though I had proof in hand that it had NOT shipped. They charged my card on the day of purchase. My only options are 1) refuse the shipment and gamble that they will not lie about the return, or 2) Receive it and haul it back to the store unopened. Obviously, I'm going for option 2. DO NOT PURCHASE PRODUCT FROM BEST BUY UNLESS THEY HAVE IT IN STOCK AT THE TIME OF PURCHASE!
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Review
#916875 Review #916875 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Nice staff
Cons
  • Lied about delivery
Reason of review
Problem with delivery
Loss
$750
Preferred solution
Full refund
Tags
  • back office
  • Delivery Problem

Best Buy in San Diego, California - Sent phone to GeekSquad under warranty (but also had protection plan)

4.0
Details
samsung galaxy 5s--had battery issues--would heat up, drain really quickly, and then not take a charge. Went into local BB (nice people who work there), they told me that b/c it was under warranty, I would get a new phone, but would have to send it back. BB sent me a box to send the phone back to where ever they do the repairs. This box had just a sticker in it, so I included the receipt I got from initiating the service. Got it back today--it is a refurbished phone (b/c I have their *** protection plan) and had NO battery. I was told by the store when I called just now that I was supposed to keep my battery--but gee, that was the source of the problem. Now it will take another 3-4 business days to get a battery (today is Friday, so many more days sans phone), and that was only after pushing hard to get expedited shipping. No apologies on the phone for this. I am disgusted. Do NOT bother with their "protection plan." I will just buy a used phone from eBay next time.
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Review
#572327 Review #572327 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Mobile phone people were nice
Cons
  • Disconnect btw repairs and store
  • Geek squad apparently ignorant
Reason of review
promised new phone, got refurbished with no battery
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Samsung Galaxy S5

Best Buy, Switch and Bait Tactics...

My TV that I purchased in November 2011 six months ago needed repair. A Blue line across the screen appeared and was permanent. I called Best Buy to get it repaired, I was told that being that the TV, Samsung 60" LCD, 3D was still under the manufactures warranty being only 6months old to file my claim thru Samsung, instead of the extended 4 year warranty thru Best Buy. I purchased the extended 450.00 warranty at the time of purchasing the TV. Now all of this communication is with the Geek Squad, and so they asked for the usual info ID number, serial number etc. I was told to expect a tech to come out and check the TV and was given a date and time. The date and time passed and the next day I called to see what happened. I was told that this is a well known issue and that they have ordered the part "flat screen" and would call when it was in to schedule a time then. Two weeks later I call Best Buy, and was told that the item was on "extended back order" and that I should now call Samsung directly to get them to just replace the TV. At no point was any recconigition made to never showing up for the appointment, the two weeks of nothing as to a update on the TV. Finally after contacting Samsung directly I recieved a return number and that Best Buy would swap out my TV. The time that has passed now is 4weeks. I recieved a call from Mike at corporate that everything was all set and to bring my TV for the exchange. I went to the Mission Viejo, CA location to swap out the TV and after 2 hours of trying to strong hold me into paying $250+ for a new TV, I picked up my TV and left the store. I called their corporate customer service and explained my situation and was told it would be a couple of days before I would hear back from them. Three days later I did recieve a message asking if I had heard anything from the store and if any new was up? Made no sence of the message and called corporate to find out what was going to be done. After multiple calls to supervisors managers I was offered this- either pay the difference of $200+ for the comp. tv or they would continue to look for a out of box TV. The TV I purchased was NEW, never opened etc. apparently the TV was on sale and that the TV is out of stock and the new model has replaced it, but costs more and hence why I needed to pay the difference. I argued that I don't set the price you sell TVs for etc. I have now contacted Samsung and they are shipping me the updated TV at no charge. Best Buy has lost a loyal customer who likes the latest stuff and is on there way down. Buyer be ware!
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9 comments
Anonymous
#505726

Best of luck in your journey in life, sounds like you have discovered the answers to all questions. By your insightful responces and first hand knowledge we should all follow your wise wisdom.

Then again, not!

Patrick
#505496

um.. ***, you mentioned the extended warranty in the first paragraph of your post.

and oh yeah, I somehow work at Best Buy just because you don't like what I say. well since I don't like what you say, how about I just assume that you kidnap children and keep them locked in your basement? well that might sound crazy but I guarantee you that I don't work for a crazy store like Best Buy. nor would I ever want to with seeing how many immature, ignorant nut jobs shop there.

and buddy, your product includes a 1 year limited MANUFACTURER'S WARRANTY.

Samsung built your TV, not Best Buy. the extended warranty with Best Buy starts after Samsung won't do *** for you anymore.

that's why it was still Samsung's responsibility. before just saying yes to an extended warranty next time, learn about it.

Anonymous
#504219

The first thing Best Buy told you to do was call the manufacturer. And you didn't.

What did you expect??? And NO, Best Buy did NOT have a "1 year guarantee", the manufacturer does. Which is why they told you to go to them first. Everything BB did was according to the warranty that your purchased and signed for.

You have failed.

And will continue to fail. Please do not reproduce.

Anonymous
#504210

FYI

After the joke service of Best buy, I delt with Samsung directly and they were more then happy to send me a new TV to my home and pick up the broken one. Something Best Buy never attempted do with more $$.

Anonymous
#504208

Who said anything about extended warranties, try reading the facts rathan then your interpertation of them. The Tv broke less then 4 months from when I purchased it.

Sounds like you work for Best Buy, I guess the 1 year guarantee means nothing. Also when some the company says to come in and we will exchange it we should all assume to bring the credit cards.

Patrick
#504006

no, obviously you have a misunderstanding of extended warranties. they give you the money that YOU SPENT and put it towards another product or another TV in this case.

let's say you spend $1500 on a TV and a 3 year extended warranty costs you $300. your TV breaks after a year but your TV isn't being sold anymore. you see an updated model but it costs $1700 now. well you aren't getting the more expensive TV for free, you pay the difference.

altogether in that situation, you would pay $500 for the new TV instead of spending S1700 on a brand new TV. I'm not sure if it gets more simple than that but basically, you can't buy something, get the extended warranty and then be able to get a more expensive product if yours breaks.

Anonymous
#503943

Obviously there is a missunderstanding.

When Best Buy told me to bring the tv in to exchange it then upon arriving and handing over my tv to them, to hear it will be an additional $200+ to exchange it. I don't know of a more clear definition of bait and switch!

Anonymous
#503874

Learn the definition of bait and switch.

Patrick
#478210

while I do agree with you when you basically say that Best Buy didn't treat you very fairly in this situation, it's not really bait and switch.

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Review
#317196 Review #317196 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Loss
$3500
So I ordered a samsung 40 lcd with a stand on black friday. I asked it to be delivered on wednesday the 1st of december, wednesday the 1st rolls around and no tv or stand. I checked my voicemail and the message from best buy says that the tv and stand will be delivered...
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3 comments
Anonymous
#232302

Yep, I work for Best Buy, Wal-Mart, Target, Toys R Us, Staples, and Office Max. If someone doesn't automatically take a customer's side, that is proof positive of their employment.

Anyone who says that a store ruined their Christmas clearly has their priorities out of whack.

And the fiancée crying? A grown man?

Because of a TV? These people are clearly delusional.

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Review
#214151 Review #214151 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Loss
$899

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