State: California Product: Best Buy Customer Care Clear all filters (22 of 293 reviews match)
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2.0
Details
I reached out to Best Buy customer service, the case number is 221042319 and the Supervisors for online purchase told that only items I received came from UPS and was delivered correctly and the other 3 items were to be delivered by USPS, were all sent back without...
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1 comment
Janice
#1616251

Best Buy does not actually have a Customer Service Department.

Review
#1413910 Review #1413910 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Loss
$180
Preferred solution
Deliver product or service ordered
Tags
  • Unprofessional
  • Bad Experience At Best Buy
  • Order Cancelled No Consent

Best Buy in Twentynine Palms, California - Prejudice

1.0
Details
I found out that best buy will reject people by looks.
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Review
#1396948 Review #1396948 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Yesterday (11-7-18)I bought a car stereo receiver listed on this page: https://www.bestbuy.com/site/promo/car-stereo-receiver-installation (I purchased the JVC car receiver listed for $139.00, the 16th item on the list). Please note the "FREE" Geek Squad install if...
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Review
#1396396 Review #1396396 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Fix your customer service, it's terrible
1.3
Details
When I enter a store and see several employees doing nothing, I EXPECT super fast service. Silly me - how dare I want someone to help me - they are busy - NOT working. I had to TELL one of them I NEED HELP. I got one to shuffle over to me finally. I asked several...
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Review
#1369852 Review #1369852 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Everything else
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Customer Service
Today I have been on the phone with 5 different people from Best Buy and Citibank and NONE of them could do ANYTHING for me over the phone and told me I had to go to the store. The store told me I had to talk to Citibank, Citibank said I had to call the store and then...
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Review
#1322094 Review #1322094 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$222

Best Buy in Victorville, California - Not happy

1.0
Details
Bought a laptop for a high school graduate last month, decided to also purchase a one year geek tech support,problem with support Best buy won't sell without autopay attached, will not do business with Best buy anymore,SHOULD HAVE GONE TO COSTCO.
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Review
#1314633 Review #1314633 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Order processing issue
1.7
Details
I will never shop at Best Buy ever again! My wife purchased a NEW HP 2-1 Laptop with Windows 10/ Edge ($600) for me for Xmas just a few months ago. Here we are 3 months later and the thing is not functioning as she was told it would with the type of work that I would...
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Review
#1213436 Review #1213436 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor CS, Return Policy & Pricing. Discriminatory Practices
Loss
$600
Preferred solution
Full refund
1.2
Details
Whe leaving I asked for his name or business card he said he had none and that his name was Dan, he said that he was the only Dan at the store with a smirk on his face. I have spent thousands of dollars on perosonal and corporate expenses. Best Buy needs to really fix...
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1 comment
Khristy
#1433988

no different in WA

Review
#1187317 Review #1187317 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I just sent an email to best buy about this incident so I will keep you updated. I went into the best buy store in Santa Rosa and wanted to return a wireless Bose speaker I purchased 6 months back and they said it is not our policy to do this, and that was it. story...
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1 comment
Anonymous
#1410313

Well the return policy is only 14 days soooo yeah you’re SOL

Review
#1155025 Review #1155025 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy reviews

Best Buy in Apple Valley, California - Did not honor "Price Match Guarantee."

1.3
Details
On October 21st, Saturday, my washer of 4 years stopped working. I needed a new washer and wanted to match the dryer I already had. I went to Home Depot and found the washer I was looking for, and it was even on sale!! I talked to a female sales lady who was very nice and offered to have it delivered to my house on Wednesday because they did not have this item in stock at the store. NOPE. That would not work. I had the pickup and I needed it today. I explained this and to my dismay she called a store competitor, Midway Appliance. She verified they had one in stock and advised them of Home Depot's sales price. While on the phone she verified that Midway would honor that price. This was great, but Midway was clear across town at least 25 minutes one way and did I mention it was Saturday. I really didn't want to spend time running across town for a washer. But wait there was hope, because I was on my phone online while the Home Depot lady was talking to Midway. Best Buy which was right across the street showed they had the exact same washer in their inventory. Home Depot lady was great, confirmed I was good to go to Midway and they were waiting. But I didn't owe Midway anything and ultimately I could save almost an hour of time going right across the street to Best Buy. I went straight to Customer Service and spoke with a lady in Best Buy. I asked, "confirm you guys price match guarantee?" Reply was absolutely. I explained I was after a washing machine and it showed it was in stock. She directed me to the appliances and said a sales person would be there. I went to the area, found the display model which was $108.00 more then Home Depot had it on sale for. Now here is where things started going bad. 15 minutes later no one had come to help me, so I went back to the front counter and told the lady I was still waiting. This time she called someone via walkie-talkie and told me they were on the way. A gentlemen showed up, true salesmen, who listened to my need for a washer and immediately tried to sell me a dryer too. Had to do his job. Right? I am ok with that and told him I already had the matching unit. I confirmed they price matched and he replied affirmative. I told him I went on line and it showed one in stock. He politely said he needed to check their inventory system because online was not always accurate. 13 minutes later he told me that it was in fact correct and showed one in the store. (Now remember, I said I didn't want to drive 25 minutes one way, so I am watching the time and getting frustrated.) NOW, he told me that he needed to verify that it was in the store physically. Whew. Ok. Not much choice here, but wait. While waiting, can you point me towards the Roku's, a streaming digital media player. The salesmen was off and I was heading in the direction he sent me. Now, this is minor, but truly makes a big deal here. You got to give me a moment to explain too. I was buying a $639.00 washer, on sale for $531.00. Of course I want to save money, but I wasn't buying a used washer, or even the $300 - $400 range models. Now standing in front of the Roku's, I saw they had a variety from cheap to the best. ($29, $39, $59, $69 or 79 and then $99.) The only one in a large box was the $99.99 model and it had one of those wrap around security wires on it to prevent theft. Just by looks you could tell which model I had picked up. I grabbed that box and headed back up to the appliance area. Please remember the sales guy just went to verify it was now physically in stock. 8-10 minutes later he showed back up and stated he found it in the back. He then told me he couldn't find it online at Home Depot for the price I told him. Ha..... I smiled. I not only took a photograph of the price tag and model number at Home Depot, I also got the name of the sales lady that had called Midway for me over an hour ago. Should have followed karma and went to Midway. Would already be home now. I forwarded the picture via text message to the salesmen's phone and off he went to find the General Manager. About 10-12 minutes later he came back stating the GM was with another customer and would be back soon. The salesmen made a comment about the Roku in my hand, stating "I see you found it." Remember it's the expensive one. A few minutes later he left again and was gone for over ten minutes. Now I have completely lost track of time, my friend who is with me is starting to complain because everything is just taking so long and stated we could have been back home by now. The salesmen comes back, and implies, that he doesn't believe the advertised price from my picture, as I go to interject and state I have her name and number for you to call Home Depot, he states that they (Best Buy) would not be able to give me the washer for that price. But the GM told the salesmen that he could take $50.00 off the price of $639.00. Remember what I said, I was holding another item for $100 and the salesmen knew this. He told me $50.00 was a good deal. I asked about the price match guarantee, to which I was told they have to be able to verify it, and he doesn't know what type of promotion Home Depot has with Samsung to get such a price. (Yet Midway was going to honor it right away.) I interrupted him politely and asked if he would be able to put the Roku back on the shelf. The next 25 minutes driving to Midway was a venting session for sure. My mom probably wouldn't have agreed with the choice of words used. I was upset. In closing, I got a better model at Midway and the whole process from walking in and walking out took all of 15 minutes. Now it is 4 days later and I intentionally avoided sending such a complaint because that's not really what I do. I needed time to calm down and see how upset I really was. But Best Buy completely failed in every aspect of what they promise to do. Sadly, I will now drive further, regardless if Best Buy has the lowest price because not only did they not honor their statement, they were very in-efficient to verify the item was in the store, ( over an hour) and then lastly didn't even recognize I was going to spend more money on something else. What type of GM do they have? In the long run, that $58 loss would have been made up greatly over time. Oh well. I still like Midway and Home Depot.
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Review
#1120821 Review #1120821 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Did not honor their statements of price match
Reason of review
Poor customer service
Preferred solution
Right now, I don't have one. I am still upset reference the whole time issue and lack of honoring their statement.