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Resolved: Best Buy review in Millbrae, California: Misplaced/Undelivered Ordered Product/Item

My wife ordered a pair of Klipsch R-28f speakers on November 27,2014. On November 30, per Best Buy Order Number BBY01-690617017068 Details, each speaker was assigned a tracking number. On December 6, I called Best Buy and asked why only one speaker was delivered. Despite providing all the information that were in the body of Best Buy's message to my wife, and the confirmation from UPS that they do not have the item, Best Buy Customer Service Representative Jacquelyn was not able to track the item. Why did Best Buy mark the item "shipped" and yet cannot provide information of its whereabouts. The operator did not take further action after the call and advised me to wait.
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1 comment
Tom
#935713

Klipsch R-28f comes one to a box...most likely delivered from two different depots.

Resolved
Review
#566448 Review #566448 is a subjective opinion of poster.
Cons
  • Slow to assist
  • Not helpful
  • Customer service
Reason of review
Problem with delivery
Loss
$245
Preferred solution
Deliver product or service ordered
Tags
  • Best Buy Delivery

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