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Best Buy UTC/La Jolla

1.0
Details
Sales person basically lied to us about extended warranty for a laptop. Said if ANY issues with it I could take it to BB/Geek Squad. So after a month there's issues with it and take it in and "manager" says software is not covered? When I told him both my gf and I were told by the sales rep that "any" issues would be covered that's basically lying. All manager said was he was sorry. WTF? Best Buy sales people are on a level with used car sales people. BEWARE!!!
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Review
#1671894 Review #1671894 is a subjective opinion of poster.
Cons
  • Sales people lie about what the extended warranty covers
Reason of review
Poor customer service

Best Buy review in Camarillo, California: Horrible geek squad in Oxnard store

I had an existing Geek Squad Support subscription, They said they couldn't fix the old computer so I bought a new MAC that cost over $1800. They were supposed to transfer all my data from my old computer onto my new computer. They called and said the new computer was ready to pick up. I later discovered that they did NOT transfer PAGES to my new computer thus LOST ALL DATA stored on Pages. They also CHARGED me for a NEW subscription even though my old subscription was still in existence. Refer to 234380294 Essenceoflolav@gmail.com
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Review
#1698174 Review #1698174 is a subjective opinion of poster.
Pros
  • Meet price elsewhere
  • Pricing
  • Product options
Cons
  • Horrible service
Reason of review
Geek Squad work & pricing
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • terrible installers
  • Terrible Communication

Best Buy review in Los Angeles, California: Incomplete installation

1.0
Details
We ordered a stove, fridge, washer, dryer and microwave. The guy says the fridge doesn’t fit by maybe 1/2 cm. And he doesn’t install microwaves! So I was left with a disconnected fridge uninstalled microwave and a stove they could not put in as well due to no safety bracket. My food melted while I leveled the fridge myself, and had to plug everything in so I could put my food away! Very frustrating! For a small female the fridge is not easy to move in and out! Now I have to find someone to install a microwave, wish I was informed prior to!!!
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Review
#1655571 Review #1655571 is a subjective opinion of poster.
Pros
  • In store customer service
Cons
  • Delivery and install

Best Buy review in San Jose, California: These people are fraud - geek squad

Store: Best Buy, El Camino Real, Mountain View, CA Manager: john Bestbuy service is going from bad customer service to fraud. I took my Apple Watch for service they diagnosed it and mentioned that it was a manufacture defect and they would fix it. After I handover the watch they damaged it and were saying it was physically abused. When I asked to give that in writing, they refused to give it. If anyone want to go to best buy for service make sure you take pictures before you give it to them. They are liars and don’t ever believe their word. I will never buy anything from best buy ever again.
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Review
#1591896 Review #1591896 is a subjective opinion of poster.
Cons
  • Rude customer service staff
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • package tampering
Went to return a defective motherboard my daughter purchased. I told them I was a computer tech and had worked for over 15 years on computers. I had inspected the motherboard and it showed no damage. The return desked open the box and said sorry we can't take this back...
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Review
#1508810 Review #1508810 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
our Christmas present for ourselves a PlayStation 4. So we head over to the Best Buy in Marina. We go in the store and Manager of the store immediately helps us to where the PlayStation 4's are kept. There weren't any on the shelf. He goes and finds the person that...
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Review
#1436060 Review #1436060 is a subjective opinion of poster.
2.0
Details
I had placed an order on Nov 22 and Nov 23, order Numbers are BBY01-805586772057 ( 2 items) and BBY01-805584806032 ( 2 items), I only got one of the 4 items I had placed the order for and the other 3 were sent back without consulting or informing me. I reached out to...
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1 comment
Janice
#1616251

Best Buy does not actually have a Customer Service Department.

Review
#1413910 Review #1413910 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Loss
$180
Preferred solution
Deliver product or service ordered
Tags
  • Unprofessional
  • Bad Experience At Best Buy
  • Order Cancelled No Consent

Best Buy review in Vallejo, California: Purchases

2.1
Details
I am very upset with 3 items I purchased lately with Best Buy. Ring doorbell stop working after a year. Had to buy a new one. Microwave I purchase last July quit working. I return to the store asked for a refund or exchange. Manager said no. Now my sister purchased a new vacuum cleaner last November off my gift card in another city and it also quit working. I had to rebuy two items with the 2 year plan. The store in Escondido CA won't replace her vacuum. Thanks for your time. Hope Lofton.
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Review
#1448347 Review #1448347 is a subjective opinion of poster.
5.0
Details
I ordered a laptop on the 22nd and my delivery date to get it would be on the 30th and received a tracking number for the product. Well the 30th was yesterday and I have yet to receive it. I called customer service only to find out that my ordered wasn’t even shipped...
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1 comment
ayesheh n
#1653016

it will take you months and they don't care about customers

Review
#1412615 Review #1412615 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Original offered price
Cons
  • Have not received
Reason of review
Order processing issue

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy review in El Segundo, California: Worst customer service ever

They just left a message saying that I will no get my TV tomorrow as promised I already had been waiting few days and I tried to call and I was on hold for more than 30 min with no answer am done with this and will cancel my order if no one call me asap 310 6292024 a least I hope those idiots check on the reviews
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Review
#1439326 Review #1439326 is a subjective opinion of poster.
Cons
  • Management
  • Not willing to take responsibility
  • Worst customer service deserve no stars
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution