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Birthday coupon - Best Buy review
Received in mail a 10% coupon a birthday offer didn’t have barcode on it this is getting to be a pain in my butt Why can’t you send me email with coupon with bar code so I can go purchase my item at Best Buy store The rewards card is under Paul Needham Please check...
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1 comment
Anonymous
#1620218

I purchased 20% off on a small appliance to my aunt on her birthday by redeeming dealhack coupons at Best Buy.

Review
#1362193 Review #1362193 is a subjective opinion of poster.
Product
Best Buy 10 Percent Off Coupon
Reason of review
Poor customer service
Preferred solution
Send my coupon to my email with bar code
1.0
Details
Trash my car electronics  - Best Buy review
On the 8th of this month your geeks raped my car by ripping up the electronic. By TRYING to install a back up camera kit, your people stripped both back up tail lights to my Chrysler 200. This was to be a PROFESSIONAL install, but not even close. You really don't care...
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1 comment
Anonymous
#1609987

Your choice of the word "raped" regarding a car is offensive. Rape is a horrible life-changing experience for the victim and I just don't have that kind of sympathy for your lousy backup camera. Choose your verbs more carefully.

Review
#1186929 Review #1186929 is a subjective opinion of poster.
Service
Geek Squad Backup Camera Installation
Cons
  • Way you want to install
Reason of review
Bad install
Loss
$2000
1.0
Details
TV Shadow after 17 months - Best Buy review
My brand new Vizio 60 inch TV developed a shadow after 17 months. I contacted both Vizio and Best Buy and both offered basically $100 of a purchase of a new TV. I said that was unacceptable and wanted my TV replaced or made to work again properly at their expense. Both...
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1 comment
MattD78
#1382531

TVs have a 1 year manufacturer's warranty. After that if anything goes wrong and you did not buy an extended warranty that is on you.

Neither Best Buy nor Vizio are under any obligation to to fix or replace your TV after the warranty period. In fact Best Buy is under no obligation to do anything after their 15 day return policy, after that it all falls on Vizio and their warranty.

Review
#1116305 Review #1116305 is a subjective opinion of poster.
Product
Vizio Tv
Reason of review
Damaged or defective
Loss
$699
Preferred solution
Full refund
Do Not Buy Televisions Manufactured by SAMSUNG, Sold By BEST BUY!
I bought a SAMSUNG television from BESTBUY online and when I opened it, the screen was cracked. When I went to BESTBUY to return it (with the receipt), I was told that they couldn't exchange it because it was after the 15 day return period, even though I purchased the...
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5 comments
Anonymous
#1570208

do not consider Sears.. I have been without a working refrigerator for almost 4 months while they are trying to find a battery. Customer service is a thing of the past....

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Review
#881491 Review #881491 is a subjective opinion of poster.
Cons
  • Broken merchandise
  • Having my time wasted
  • Lack of care for customers
Reason of review
Defective, Poor Customer Service, Blame Shifting and Wasting my Time!
Loss
$417
Preferred solution
Full Refund, Credit or Replacement
Tags
  • Best buy worst store ever
  • Best Buy Customer Service Nightmar
  • Samsung Won t Make It Right
  • Don t Buy A Samsung From Best Buy
  • Stop Bad Customer Service
3.0
Details
Best Buy dishwasher installation problems Austin, TX
Best Buy dishwasher installation problems Austin, TX
I bought a LG stainless steel dishwasher from Best Buy for a rental property. When opening the dishwasher door, the appliance falls forward as the brackets holding it in place are not working. I think the dishwasher was not installed correctly, 1 year & 9 months ago....
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Review
#803063 Review #803063 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Installation of dishwasher
Reason of review
installation issue
Loss
$90
Preferred solution
Deliver product or service ordered

Unprofessional Delivery, Bad Customer Service! | Best Buy review from Long Beach, California

2.0
Details
Unprofessional Delivery, Bad Customer Service! - Best Buy review
First, the delivery guys took the doors and shelves/bins off the new fridge, and placed them in the wet grass and dirt, leaning them up unprotected, against the tree in my front yard. This is how Best Buy treats your brand new $3,000 appliances?! After they left I found two beetles crawling on the fridge, one inside one outside on the door! They did even not remove all the plastic and tape from many parts including ice maker, drawers, bins, doors, etc. They left so quickly we didn't even have time to inspect it while they were here. Doors are misaligned, fridge not getting cold, drinks are cool at best, not cold even after 24 hours. They did not cover it with any protection while moving it in through a tight doorway AS PROMISED at the store. Driver was rude and simply said "No." They did not hook it up for us because our water shut off valve was in a closet, even though at the store they said that would be no problem. Again, driver said "No!" Yesterday, a rep from Best Buy called to ask how delivery went. Told her about the door problem, she scheduled someone to come out today and said they would call me by 8 pm last night to confirm delivery time. Never called me! When I called today I was on hold a total of 50 MINUTES before finally being told the service was NEVER SCHEDULED! Said they would "try to get a driver to come back, but next appointment isn't until the Fourth of July! I purchased a 5 year extended warranty and the best they will do is send a DRIVER, not a technician, and not until 3 days after delivery of a faulty refrigerator? UNACCEPTABLE!
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Review
#659799 Review #659799 is a subjective opinion of poster.
Cons
  • Delivery professionalism
  • Customer service
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Best Buy Ruined Mother's Day for us with Broken Lenovo Edge
I bought a Lenovo Edge for mother's day which was yesterday. Today Monday, I came home to a complaint about the screen being damaged. I did not feel too worried since I bought it from the store. So I went to the store and it was one of the worst experiences I ever had....
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3 comments
Quanasia
#993465

Take better care of your stuff and you won't have a broken screen. They know when a customer is lying. They were not born yesterday.

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Review
#634494 Review #634494 is a subjective opinion of poster.
Cons
  • Very very poor customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
I want to swap it with another laptop
Tags
  • no exchange
  • Broken Lenovo Screen
2.0
Details
Most terrifying experience with in-store pickup - Best Buy review
I dont even know how to describe my experience I had during weekend. So I'll just explain what happened one by one, and want to ask you what you think about this situation. Here is my fun story. - I traded-in iPhone 5 and iPad 3 at the local Best Buy store for $410 on...
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3 comments
Anonymous
#891697

Best Buy corporate will give you meaningless apologies instead of a genuine apology. They should also throw in 10,000 reward points for your troubles.

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Review
#551302 Review #551302 is a subjective opinion of poster.
Pros
  • Staffs were nice
Cons
  • Their whole system is corrupted
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Geek Squad f&^%ed up my MacBook Pro - Best Buy review
Geek Squad f&^%ed up my MacBook Pro - Best Buy review
Geek Squad f&^%ed up my MacBook Pro - Best Buy review
I brought in my laptop because the screen had burn marks on it. So I brought it for repairs, said it would take about 3 weeks to fix. I was kind of skeptic about this but then I decided to do it anyways. Surprisingly, it was finished in 15 days. When I picked up my...
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2 comments
Anonymous
#925822

uh you should have gone in when you noticed the picture color was off as you say. why the *** do people notice something is wrong with something they Overpaid for in the beginning , only to decide "hey it's not working right, let me keep using it though and THEN complain later"

and btw what would you have gained by yelling at the manager except thrown out of the store if not escorted out by the police?

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Review
#451628 Review #451628 is a subjective opinion of poster.
Loss
$500

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