customer service store service customer geek squad phone manager order money people

Happy to see more and more Best Buy stores closing down

1.0
Details
I used to wonder why many Best Buy outlets are getting closed. My recent experience with them proves why... they are not fit for Customer Service. I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store. It was a good configuration ASUS laptop and got a very good deal for an open piece... paid $375. I was told that no need to worry, any issues with the laptop, BestBuy technical team will repair it, blah blah blah... After a month, by end of June, the laptop stopped working. It wouldn't boot up, always showed "Automatic Repairing..." message and no options worked. I took it to the San Jose, Curtner Ave store and showed it to the Geek Squad. One Mr. Anthony spoke to me... he is supposed to be a technician, but he didnt even try starting the laptop and checking what is the problem. He asked me the symptoms and told me that it has to be sent to ASUS for manufacturers warranty repair. When I told him about the Open Box story and that BestBuy shoudl repair it, he asked me to go to the store where I bought it. I spent 30 mins there... but he never even checked the laptop once. I went back to the Steven's Creek Blvd store after couple of weeks. Again the Geek Squad person didn't check the laptop, he told it will be sent to Manufacturer Warranty repair. I agreed and after 2 weeks, got a call that water has gone inside and the mother board is gone, requires $450 to repair. I declined and collected the laptop in a week. I checked with the supervisor, as I was sure I had not spilled water on the laptop. He was not willing to listen and all he could do is... offer 20% discount on the repair cost or 20% discount on another open box laptop. I was not willing to spend any extra money on any Best Buy service. I took the laptop home and created a bootable USB and tried to boot the laptop, re-install the Windows10 and now it works like a new one. So the funny part is... 1. What is the Geek Squad there for if they can't even do the initial technical analysis? 2. The laptop was sent to ASUS for warranty repair, but all records show it was always with BestBuy Geek Squad, may be some other location. If it was sent to ASUS may be they woudl have resolved the issue free of cost. 3. Easiest way to deny free service to customer is saying water went inside and damaged the circuit. It is a shame, because I couldn;t prove that I have not spilled water on it. I doubt if the service guys even opened and checked anything. Overall... very bad experience with Best Buy. Stay away from them... happy to see more and more Best Buy stores closing down. Best is Amazon, do online shopping for what you like, if you don't like return it. No questions asked... even after months, may be the refund amount will reduce, but you don't have to live with a faulty machine. Never again to Best Buy...!!!
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Review
#1086233 Review #1086233 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Poor customer service
Loss
$365
Preferred solution
Full refund

Best Buy in Tustin CA Customer Service

1.0
Details
I purchased a Rand McNally Overdryve7 on June 1, 2017. It was installed on June 9th. Last week Aug 1st, the USB port stopped working. I called Rand McNally and they said I could send it to them or take it back to Best Buy. I went to Best Buy customer service and they were not only very rude, they refused to even look at it. Nothing. I paid $323.00 and have not even paid for it as yet. And, adding insult to injury, Rand McNally told me Best Buy did not have to hard wire it to my car for an additional $75.00. I am so pissed off at Best Buy. I will never buy anything from them again ever. No wonder why they are losing money.
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Review
#1086120 Review #1086120 is a subjective opinion of poster.
Product
Rand Mcnally Gps Navigation System
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$323

Best Buy in Tustin Customer Service

1.0
Details
I purchased a Rand McNally Overdryve7 on June 1 and it was installed on June 9th. The USB port is broken. Rand McNally said I could take it back to Best Buy. Their customer service people were very rude. They refused to do anything. They would not exchange it or fix it or refund my money. I have not even paid for this as yet. ($ 323.00) They would not even let me talk to a manager. They said there was no one on the floor. Seriously? Also, according to Rand McNally today, they "needlessly" hard wired it to my car. I will never buy anything at Best Buy again. Terrible store and terrible service.
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Review
#1086093 Review #1086093 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$323
Tags
  • Best Buy Customer Service Nightmar

E-mail address Change | Best Buy review from Vacaville, California

I have an e-mail address on file. Best Buy sends me e-mails. I have had to change my e-mail address, so I have tried to get on the website to change my e-mail address for your records. I have been unable to find out how to do it. By the way. My old address was: My new e-mail address is: Trying to navigate your website and find the information I wanted was impossible for me. Granted, I'm not a computer whiz. I have an account with your GEEK Squad. I put in my old and new address but had to take it out. Thank you for your consideration of this message. Marvin Stripling
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Review
#1080629 Review #1080629 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Website
Reason of review
can't find what I wanted
Preferred solution
Reorganize your website so that people can find what they need
5.0
Details
I have done business with Best Buy for many years. I cannot understand all of the negative reviews. Best Buy may not be the cheapest place to buy. However, I personally have never been unhappy with the service that by offers, and service is the most important thing...
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6 comments
Anonymous
#1523693

Why is it so hard to believe that people have good experiences? Why is it you automatically jump to the conclusion that they must work for B.B.?

Isn’t possible that out of the millions of customers that one of them had a pleasant experience? Just saying you can’t automatically assume that everyone had your experiences.

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Review
#1071796 Review #1071796 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Good customer service

Unable to track order | Best Buy review from Concord, California

3.2
Details
I purchased at the store for shipment to house. After 1 week after was suppose to arrive went to website to track order. First not recognize my email address so had to reset password. Tried to reset password - said not recognize email address (again) and had to create new account - but email not give instructions to do that and unable to find anywhere on website. Finally able to sign in as guest and (surprise) was able to determine UPS tracking number. Then taken via a link to UPS website - but they would not give me any information without (ready for this) an email address and a password. Tried to call the store but after multiple rings no answer which I had run into often before. So guess I can wait until after return policy expires and hope package arrives just late. Unfortunately in my area it is buy from Best Buy only in want to shop in person.
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Review
#1054932 Review #1054932 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Price
Cons
  • Shipping to home unable to track
Reason of review
Problem with delivery
Loss
$110
Preferred solution
Deliver product or service ordered
You just close y account due to inactivity without notice or giving me any warning or chance to keep it open. You just close in as I didn't use it.. I had a great credit with you, over 12 years as a customer and thousands of money spent. I was going through a divorce...
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2 comments
Anonymous
#1316311

Best buy as well as any other big box store uses a third party vendor to issue credit.

The third party vendor is whom you should be complaining to.

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Review
#1033971 Review #1033971 is a subjective opinion of poster.
Product
Best Buy Account
Cons
  • Account not being reopened
Reason of review
Closing account for inactivity because of a divorce
Preferred solution
Let the company propose a solution
2.3
Details
Regarding Alexandra’s “solved” forum text: Alexandra 10.6.16 - “As you may know, a universal iPhone 7 is “unlocked” in the sense that it can be used with any carrier within the United States.” Listen to these words, “universal” and “unlocked”. The only sense I have is...
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1 comment
Anonymous
#1322664

I can't even respond.....Just one thing. EVERY retailer who sells cell phones have 14 days to return or exchange it.

And since you opened that phone it can no longer be sold it's basically fried and has to go back to Apple the restocking fee is at all cell phone carriers as well. So stop feeling so entitled

Review
#988194 Review #988194 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Cons
  • Company only wants to argue with customers
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution

Warranty | Best Buy review from San Bernardino, California

1.0
Details
Bestbuy sold me a 2015 TV (12/10/16) wouldn't connect to internet, samsung decided it needed repair. Sometime between packing and unpacking the screen was cracked. Bestbuy's position is tough luck, No exchange, no store credit, no refund, nothing. Out $2500 dollars. Do yourself a favor buy from costco much much better warranty. Never use bestbuy buy again. rewards points are valid for a very short time. costco gives us cash back every year no time limit. -END- never, never, again. ! ! ! ! ! ! ! This 100 word min. isn't good! ! ! ! ! This 100 word min. isn't good! ! ! ! ! This 100 word min. isn't good! ! ! ! ! This 100 word min. isn't good! ! ! ! ! This 100 word min. isn't good! ! ! ! ! This 100 word min. isn't good! ! ! ! !
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Review
#979346 Review #979346 is a subjective opinion of poster.
Product
Samsung Electronics Un75ju6500 Tv
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Let the company propose a solution

Best Buy sucks

1.0
Details
I ordered an Ultra HD 40 inch TV on special in November. It got delivered and was damaged. I take it to the Long Beach store where I'm told it will be delivered December 13th. Never shows up. Go into the store and spend an hour for them to tell me I had a "ghost order" meaning the online# and in store # didn't match and the order never got placed. Then I leave being told that I will get it today, December 22nd and I get a call form the warehouse saying they need to reschedule! What is up with the lack of organization, archaic system that produces "ghost orders" and the general incompetence? This company sucks and I'm going to Costco. I will never shop here again!
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Review
#978721 Review #978721 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$379
Preferred solution
Full refund