1.0
Details
It has happened twice with me that theor salespeople would lie to the customer just to sell the product at the moment. The first time I told the salesperson to help me buy a cheap laptop that can last me for 2 years and can still perform all basic functions of a...
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Review
#1654791 Review #1654791 is a subjective opinion of poster.
Cons
  • Worst first laptop buying experience
  • Dishonest staff
Reason of review
Poor customer service

Tav complaint | Best Buy review from Greater Vancouver, British Columbia

2.4
Details
Tav complaint - Best Buy review
First noone picks calls. No customer friendly service. I am trying since 2 weeks to complain about my tv it hangs after 30 minutes waiting where cassette is keep on playing. My tv i bought in dec 2018 samsung 43 inch uhd automatically turns on and off and sometime hang. I dont know how to complain it to best buy and which source i should use.
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Review
#1494195 Review #1494195 is a subjective opinion of poster.
Service
Best Buy Customer Care
Yesterday I was in our local Best buy the other day and I was picking up the tv show *Star Trek: Discovery Season 1* and I noticed that our store had failed to get in any blu-rays to this show and I was quite disappointed with that and I would surely like to know what...
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1 comment
Machele
#1597874

I believe Best Buy---and other stores---are reducing the amount of DVDs and the like due to theft and low profit on their sales. Amazon.com is really the best place to buy these things anyway. More selection than any retail store could ever stock and at competitive prices.

Review
#1400946 Review #1400946 is a subjective opinion of poster.
Reason of review
Missing product

Bad customer service | Best Buy review from Burnaby, British Columbia

Been waiting at the ajax store standing infront of the computor i want to buy for over 30 mins cant get anyone to help me. Just wanted to grab it and go. This really suck. Of course they dont have any on shelve for me to just grab one. I am betting that when someone finally comes by they wont ha e any in stock even though it say they have then when i check on line.
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Review
#1391163 Review #1391163 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Sold out online | Best Buy review from Salmon Arm, British Columbia

2.2
Details
Seems to be a new scam by Best Buy. Leave the really good deals on computers online forever, even though sold out. Perhaps we'll just buy the next thing since we can't get the great deal. Seems intentional to me that the best computer deals show in a list but click on it and sold out online and no store info available. I am serious. I just spent a few hours and every really great deal turn out to be "sold out" online and no store info available. One local store also did not have the sale items on display but if you asked they could show you the info and provide the product.
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Review
#933079 Review #933079 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
sold out online
Preferred solution
Let the company propose a solution

Best Buy Customer Care Review

1.0
Details
Everytine you walk in a Best Buy store all you see is too much attitude in their staff. I don't go there for attitude I go there to purchase electronics. Not to mention the managers there need professional training as well. Sad
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Review
#923452 Review #923452 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Charged me a $672 deposit and did not return it | Best Buy review from Courtenay, British Columbia

I returned a phone Geek squad and provided them with a $672 deposit (insurance that I would send the broken phone after I got my new one in the mail) That was over a month ago. They had no issues with the phone I returned, however they have failed to give me my money back. I have now contacted them on 5 different occasions. I have spoken with 3 managers. Each time I am reassured that I will receive my deposit back but this has not happened.
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Review
#807105 Review #807105 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
On December 8, 2015 my wife & I went into the Best Buy store #958 in Coquitlam, BC to purchase a Sony LCD TV model # KDL65W850C, a tilting wall mount and a four year extended warranty. I was told the TV would have to be ordered for "In-store pick up" and the pick...
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1 comment
Anonymous
#1081960

I had a similar experience but two representatives from Best Buy lied to me about an iMac I had purchased. They said they would call when the item was ready to be picked up - one person even said they went as far as calling and leaving a message.

When I went in the store to inquire because I in fact had NOT heard from Best Buy, he informed me they do not call customers for in-store pickups. My order was auto canceled because of their miscommunication!!

Review
#752961 Review #752961 is a subjective opinion of poster.
Cons
  • Lack of help
Reason of review
Poor customer service

Best Buy Staff Review from Surrey, British Columbia

1.0
Details
My son went in to best buy and right away noticed the worker starting to follow him like hecwas going to steal something I was in canadian tire wheny son texts me laughing but upset that this giy keeps following him to wherever he is going My husband then goes in and notices it Then i entered the store and alsi noticed the same behaviour until i looked at the worker and shook my head then he stopped All the time we were in the store not one person came to help us yet there were numerous workers I felt stereotyped as did my son that all staff and customers were East Indian and my son was the only caucasian person in the store I will never step inside that best buy again It was so uncomfortable and i was looking to but a mini ipad
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Review
#691168 Review #691168 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Pricing scam | Best Buy review from Vancouver, British Columbia

PRICING SCAM.... Went to buy the Olympus Tough TG850 today for $90 off so $179 (in flyer). THEN I see the regular price is $219. So clearly they added a dollar store total garbage neoprene "case" for it (that every other camera has already)... claim that's worth $50 ... and then claim the camera is now $90 off?? really? REALLY?? The camera guy in the store said that must be an old price and old tag, and that couldn't possibly be the case. Ya, more so they forgot to pull that off before pulling this scam. it's even still on the website. I left it due to the shady business practices alone. I don't need a crystal ball to see how future dealings with them will be like. Pathetic
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2 comments
Anonymous
#840897

Just to give you a heads up, if you try to price match from Ebay, that will not work haha.

MattD78
#840787

Huh, that's funny. The Best Buy website says that camera is $250.

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Review
#510172 Review #510172 is a subjective opinion of poster.
Product
Best Buy Website