Salina, Kansas
Not resolved
5 comments

Bought $300 netbook for my wife. Took it home, spent two hours configuring it. Rebooted, it shut off and would not restart at all. Took it back. It started - of course. They essentially called me a liar. "What good is a computer that may or may not start?" So instead of replacing it, I was charged a $50 restocking fee. In other words, they made $50 off my 2 hours and are going to re-sell that thing to someone else, then charge THEM $50, or leave them with a computer that sometimes starts, sometimes doesn't.

Next chapter. We got rewards points from our credit card. Chose Best Buy gift cards because "how could they screw up a web order?" Well, they found a way. Clicked on a washing machine. Typed in CC number and gift card numbers (long process). Deliver to local store. Clicked "finish". Ok. Simple. Called local store to arrange delivery. Nope, wife wasn't allowed to call because husband placed the order. I have to go through a "screening" process to verify her identity. Spent 30 minutes doing that. She calls to arrange delivery. Nope. Have to DRIVE TO THE STORE to do that. She drives to store, is told they can't discuss it with her because HER HUSBAND BOUGHT IT. Ok, it's like some sick comedy now. Two hours she spends there trying to convince various employees and managers that yes, we've been through this, I've been "approved" yadda yadda. Ok, finally, she's allowed to discuss it. But wait, there's more! Someone at Best Buy has "typed something in wrong". THEY HAVE TO START OVER!

So here we are, a $1400 washer no less, not at our house, but waiting in a warehouse for more BS to happen. Treated wonderfully until they have the money, then treated like ***.

WORST BUY.

Moral: Credit card with rewards points - cancelled. Best Buy purchases - never again, under ANY circumstances.

Product or Service Mentioned: Best Buy Gift Card.

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Anonymous
#502662

for all the know you two are getting a divorce and someone is screwing over the other, be smart, do you want someone with the same last name as you to walk in to a store and pickup your product without being questioned?

Anonymous
#491820

Rental car insurance ruauornndYou've finally gotten off the plane, picked your bag out of the 150 identical pieces of luggage on the carousel, and slogged your way over to the rental car counter. It's late, you're tired, and the last thing you want to have to do at this point is think any more than is absolutely required to get to your hotel and to take a shower.And then that darn guy behind the rental counter asks you the question: Do you want to purchase the additional insurance today?

*sound of gears grinding*Well? Do you?The $20/day questionWell the answer is it depends.First, let's examine what you get when you purchase the rental car insurance which usually isn't actually insurance, it's a liability waiver. It's generally called a Loss Damage Waiver (LDW) or the Collision Damage Waiver (CDW). (There is also something called Personal Accident Insurance, or PAI, which specifically covers passengers not the vehicle.)When you spend that extra couple bucks a day, if you get t-boned by some *** not paying attention, it's not your problem, put simply.

The rental agency holds you harmless if you get in an accident, or if the car is stolen or damaged. You don't pay anything else, your insurance company doesn't get involved, and you walk away with (pretty much) no strings attached. It's convenient.Here's how three major car rental agencies explain their policies:Is the LDW/CDW worth the cost?So why wouldn't you spring for the waiver insurance?Well, let's say it's $12/day (a pretty conservative figure). You have a 5-day rental.

So that means that right there is another $60 on top of whatever you're already paying in rental fees. So what? you say. My personal auto insurance also covers rental cars.

That's right, it certainly does. Of course, if something happens, you're out the cost of the deductible on your insurance (which is probably a tad more than $60), your rates will most likely go up, and here's the biggie rental car companies can charge you for loss of use, which means the loss of rental fees while the car is in the shop for repairs. In many states, personal auto insurance policies will not cover this expense you will be out of pocket for it.Check out what three top insurance companies had to say:Put it on the plastic? Well, you say, my credit card has some coverage on it.

You're right your credit card probably does offer some insurance coverage but that's mostly on a secondary basis meaning your auto insurance company pays first, then you can submit a claim to your credit card company to pay for the deductible and possibly for loss of use charges. But do read the fine print on your credit card coverage here not all cards are created equal, and some provide very little additional coverage.Some info from the major credit/charge/debit card companies:Going international?A final consideration is where you plan on renting the car. If you're overseas or even just in Canada or Mexico your auto insurance provider may not offer any coverage whatsoever. It would be rather a downer to rear end someone in Paris while sightseeing, then come home to a $10,000 bill for a wrecked rental.Property valuesMost rental companies also offer personal property insurance in addition to the liability waiver meaning that if your iPad gets stolen, you'll get reimbursed.

Again, yes, your auto or homeowners policy may cover this type of theft, but, once more, consider the deductible (and the hassle). Once you've thought about how much your deductible is, consider how much more likely items are to be stolen while on vacation especially if you're in a tourist-heavy area.The bottom lineBefore you go off on a trip that requires a rental car, call up your insurance company and your credit card company.

Get in writing exactly what they cover, and what they don't. If you feel good about with the amount of coverage afforded to you via this route, go ahead and save the money at the counter.If you don't feel comfortable with what you've got, you just don't want to deal with the possible hassle of having to call the insurance, the credit card company, and the rental agent multiple times if something happens, or you just haven't had a chance to look over your policy recently spend the cash.There's something soothing about the piece of mind of total coverage not that you should decide to go drive your rental from the Vegas strip into Lake Mead to see if it floats but knowing you could walk away clean if you do, that's one less thing to worry about while on vacation.GD Star Ratingloading...

IHateStupidCustomers
#481554

even if something was wrong with the computer, they didn't see it. if they went around believing everyone then they'd lose a lot of money.

you have to realize that some stores charge a restocking fee. it's going to cost them labor to get that computer back to a good enough condition to sell and they have to take a hit on it because it'll be sold as used or refurbished. if the computer was fine then, why not just keep it? besides, netbooks aren't all that great anyway.

and if your dumb wife wasn't smart enough to get the delivery set up then why didn't you just do it yourself? were you too worried about being "boned" by them again? I'm sure you wish it was literal for you though. just calm down next time.

from your typing, you sound like you just freaked out the whole time instead of trying to fix everything. I can imagine you now. Best Buy -"sir, your wife is not authorized because she is not the buyer" you - "WHAT?!?!?!?!" Best Buy - "sir, if you cooperate with us then we can make it so that she is allowed to deal with this purchase as well" you - "YOU BONED ME! YOU BONED ME!

I ONLY WISH IT WAS AN ACTUAL MAN THAT BONED ME! BUT YOU BONED THE *$*$&%)$ OUT OF ME"

Anonymous
#478794

You took a brand new netbook, used it, and wanted a complete refund when there was nothing wrong with it? I don't think so.

And yes, Best Buy will now have to sell this as an "open item" which means they have to discount it. I'm sorry you're not special enough to make Best Buy lose money because of your own ignorance.

Anonymous
#478767

Email all three of these people, write a nice letter. NICE! and they will take care of you.

Lisa.Smith@bestbuy.com.

Tim.Sheehan@bestbuy.com,

Shari.Ballard@bestbuy.com,

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