Bought $300 netbook for my wife. Took it home, spent two hours configuring it. Rebooted, it shut off and would not restart at all. Took it back. It started - of course. They essentially called me a liar. "What good is a computer that may or may not start?" So instead of replacing it, I was charged a $50 restocking fee. In other words, they made $50 off my 2 hours and are going to re-sell that thing to someone else, then charge THEM $50, or leave them with a computer that sometimes starts, sometimes doesn't.
Next chapter. We got rewards points from our credit card. Chose Best Buy gift cards because "how could they screw up a web order?" Well, they found a way. Clicked on a washing machine. Typed in CC number and gift card numbers (long process). Deliver to local store. Clicked "finish". Ok. Simple. Called local store to arrange delivery. Nope, wife wasn't allowed to call because husband placed the order. I have to go through a "screening" process to verify her identity. Spent 30 minutes doing that. She calls to arrange delivery. Nope. Have to DRIVE TO THE STORE to do that. She drives to store, is told they can't discuss it with her because HER HUSBAND BOUGHT IT. Ok, it's like some sick comedy now. Two hours she spends there trying to convince various employees and managers that yes, we've been through this, I've been "approved" yadda yadda. Ok, finally, she's allowed to discuss it. But wait, there's more! Someone at Best Buy has "typed something in wrong". THEY HAVE TO START OVER!
So here we are, a $1400 washer no less, not at our house, but waiting in a warehouse for more BS to happen. Treated wonderfully until they have the money, then treated like ***.
Moral: Credit card with rewards points - cancelled. Best Buy purchases - never again, under ANY circumstances.
Product or Service Mentioned: Best Buy Gift Card.