My husband and I have been Best Buy consumers for years. Earlier this year, I bought him a GoPro but he changed his mind a few times, so we took it back and then bought a higher model.
After one of the times, we were "warned" and told that we were being watched on our returns. We didn't think much of it. Nearly six months later (now), we were trying to figure out what item we needed to be able to access 1G internet at our new home. The salesman directed us to buy a cable modem and said since it's a holiday purchase, we have until January to return or exchange it.
But when we talked with the installers, they said we needed a high-speed WiFi router. When we took it back to the store, we were told it couldn't be returned or exchanged and that we needed to call this "The Retail Equation" to resolve it. When you call the number, you get a call center that doesn't do anything to help. They just tell you they will email you a report and you can dispute it.
The store did absolutely NOTHING for us and we're now stuck with a $200 cable modem we can't use or even get store credit for.
Watch out for this new thing because they are limiting the number of returns you do -- even if you buy other items that cost more! That's a horrible customer service policy for people who are making LEGITIMATE purchases.
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $200.
Preferred solution: Full refund.