I purchased a big screen tv with the 4 year "no hassle" warranty through the geek squad. After about two years I noticed some hazy spots behind the screen well geek squad came out said they would order a new screen and replace it.
Come to find out its a discontinued part so they wouldn't clean it and the best they can do is an inferior replacement or 600 dollars towards a new tv. I think that's ***. The no hassle warranty is filled with loop holes and ways to screw over the little guy. I'm done with best buy the geek squad and Samsung.
I'm disgusted with the customer service provided by all parties. I can't wait for best buy to close its retail stores so I never have to see such a worthless business in my town again.
It will happen. Death to the big box store !!!
Monetary Loss: $1800.