This past black friday 11/25/11, I bought a samsung 43" plasma TV. After the checkout process, a best buy employee loaded the TV into my car and I proceeded to drive home.
I unload the TV from my car and into my house, where it sat untill tonight 12/11/11. I had originally planned not to open it untill I moved into my new house but my patience was wearing thin and finally decided to open my new TV. Keep in mind the TV sat in the same exact place I set it down on the day I bought it. So I open the TV to find the screen is cracked in numerous places.
Upon returning the TV to Bestbuy, the representative at the "customer service" counter informs me she can not accept the TV for return. Their argument: Since the box that the TV came in was completely undamaged the only way the screen could have been damaged was if it was damaged when it was taken out of the box i.e., when it was in my care, not theirs, of course they assume I took it out and broke it myself. "If it was damaged on our account their would have to be *** or some kind of puncture in the box where the crack was located" is what they told me. Not only is this complete malarkey but there are a million other ways that this TV could have been damaged.
One plausible way and what I think to be the most likely reason was that if the TV was stood up, while still in the box, in the back room of a bestbuy or wherever for that matter, and fell over flat on the floor, there would be no puncture in the box and the screen would still break. BOOM, completely plausible, but for some reason bestbuy just refutes as impossible.