Juneau, Alaska
3 comments

Placed order at 10:50AM on a Friday and called back SAME DAY at 12:45PM to cancel.

They say they can't cancel because order is in "Limbo."

Asked for supervisor to call back, no response.

I called, again, later same eve - Order still in limbo.

Monday, I get an email - "Order Shipped"

Called Best Buy again - Nothing they can do, order has been shipped.

Try tracking number via UPS, no physical package, cannot track.

Called Best Buy, again. They say, "Package shipped." So, I asked, "Why does UPS say they don't physically have it because it hasn't been picked up?" Answer, "I don't know and there's nothing we can do about it."

Their suggestion: "Just refuse the package when it arrives or take it to your local BEST BUY and return it."

My answer: "First off, I'm trying to save your company money on shipping and don't you think if there was a BEST BUY in my city, I would have already shopped there?"

Incompetence, lack of customer service, shipping procedures are poor and I will never shop there again.

Monetary Loss: $160.

  • Best Buy Customer Service Nightmar
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Anonymous
#760781

SAME THING HAPPENED TO ME! I AM PISSED!!!!!!!!!!!!!!!

Anonymous
#759725

They probably would have cancelled the order if they could, seems unlikely they were just trying to *** you off. Sounds like if you refuse delivery you will get a refund.

LTCC
#759545

Limbo.....Processing....I guess its all about the same thing to them