Placed order at 10:50AM on a Friday and called back SAME DAY at 12:45PM to cancel.
They say they can't cancel because order is in "Limbo."
Asked for supervisor to call back, no response.
I called, again, later same eve - Order still in limbo.
Monday, I get an email - "Order Shipped"
Called Best Buy again - Nothing they can do, order has been shipped.
Try tracking number via UPS, no physical package, cannot track.
Called Best Buy, again. They say, "Package shipped." So, I asked, "Why does UPS say they don't physically have it because it hasn't been picked up?" Answer, "I don't know and there's nothing we can do about it."
Their suggestion: "Just refuse the package when it arrives or take it to your local BEST BUY and return it."
My answer: "First off, I'm trying to save your company money on shipping and don't you think if there was a BEST BUY in my city, I would have already shopped there?"
Incompetence, lack of customer service, shipping procedures are poor and I will never shop there again.
Monetary Loss: $160.