Best Buy refuses to take responsibility for the damage caused during the delivery of a refrigerator. They claim that the delivery company (which we have contacted numerous times) is responsible, not Best Buy itself.
This is ridiculous since Best Buy arranges the delivery. Over the past 5 plus months since Nov 4, 2014 countless phone calls and emails to Best Buy, their insurance company, their main delivery subcontractor and the local delivery company have still not resulted in any resolution to this problem.
This is a company that does not believe in customer service but in passing the buck and stone-walling. The claim number for our case is 211764 -GD-01
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: Full refund.
Best Buy Cons: Slow to assist, Poor customer service.