Washington, District Of Columbia
Not resolved

Best Buy refuses to take responsibility for the damage caused during the delivery of a refrigerator. They claim that the delivery company (which we have contacted numerous times) is responsible, not Best Buy itself.

This is ridiculous since Best Buy arranges the delivery. Over the past 5 plus months since Nov 4, 2014 countless phone calls and emails to Best Buy, their insurance company, their main delivery subcontractor and the local delivery company have still not resulted in any resolution to this problem.

This is a company that does not believe in customer service but in passing the buck and stone-walling. The claim number for our case is 211764 -GD-01

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Full refund.

Best Buy Cons: Slow to assist, Poor customer service.

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Actually that is true. Best Buy hired a third party to deliver your fridge which means it is that company's insurance which is supposed to cover any damage.

I worked for a furniture company which only used third party deliveries and anytime a customer had an issue of damage we directed them to the delivery company since it's their responsibility/fault. So I would stop harassing Best Buy and either take the delivery company to small claims court or get a lawyer if they continue to stonewall you.


Actually the person buying the fridge is a customer of best buy. The delivery company is the customer of best buy. It is therefore the responsibility of best buy to make good to the customer.


You may want it to work that way; corporate policy/terms and conditions/legality speaks otherwise.

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