Contacted HP with a problem with a printer under warranty. They sent me to their warranty center (Best Buy). Even though I had papers from HP showing it was under warranty, they refused to take it in for repairs. Seems they only warrant it if it was bought from them (it was) But I did not have the receipt.
Not only would they not honor the warranty, they would not tell me where to send it. They also, refused to service it when I said I would PAY for the repairs if HP turned it down.
Best Buy in Wilmington has the best customer NO-SERVICE department I ever encountered.
You will never see me in Best Buy again. I hope they join Circuit City soon!!!