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Best Buy in Jupiter, Florida - Not willing to work with customer on prices or compensation for me spending hours on hold or on the computer on Cyber Mon & not getting what I want

I have had a terrible 2 days trying to make a purchase from the BB website. I have wasted hours (yes hours) on the phone (waiting for someone to pick up) & on the website. Not only will I not shop on Cyber Mon again, but I am really aggravated that I asked for BB gift cards for my bday. You won't meet a lower cost from Home Depot bc it says "while supplies last" & it is $60 cheaper from them! The TV I want is not in stock, & I can't order one for shipment later, nor will you give me a similar TV for a close price. I am a teacher who is very budget conscious & very tight on time. I have wasted a lot of the last 36 hours trying to make a purchase from BB only to be unable to & now I am getting no help as to make me a satisfied customer.
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4 comments
Carmyn
#753105

I hear you loud and clear. It is the culture of the company. I urge others who read blogs not to support Best Buy and to take their business elsewhere.

Anonymous
#753376
@Carmyn

I do not shop there anymore.I was to get a Samsung steam gas dryer and had problems getting it at their ad price. Googled it and got it from PC richards with shipping and came out 55.00 ahead.I would have had to pick it up or pay for delivery at Best Buy and if I add the delivery would be at least 100.00 ahead.

Anonymous
#752157

same thing happened to me... No one will take responsibility for the issues online or the hours I spent on the phone with them. True BS seeing that I have never had a problem ordering from their site in cyber mon before.

*** off "so".

you're a troll that probably sits around flogging it all the time so it wouldn't matter to you anyhow. what a *** you are to give your *** oppinion. like you have any coustomer service or any work experience at aaaaallll. douche.....

Anonymous
#751958

What you experienced is just common knowledge by now and you should have expected the very long process for a cyber Mon. I definitely would not offer any compensation for you either, no obligation at aaaaalllllll

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Review
#461275 Review #461275 is a subjective opinion of poster.
Product
Best Buy Website

Best Buy - Terrible customer service!

I went online to purchase some of the pre-Black Friday deals that Best Buy is advertising. I've never purchased from their website before, but I have bought things in their stores, from which I have a My Best Buy rewards account. I placed the items I wanted to buy in my "cart" and go to check out. It tells me that I need to log in to check out, and that I can do so using my rewards membership number. I enter all the information correctly, and it pops up with an error telling me that something has gone wrong on their end and to try again later. I tried a couple more times, even in a different browser, and it still wouldn't work, so I started a chat online with one of their customer service folks. He was unable to help me and told me that I needed to call their 800 number, so I did. Once I navigated the automated phone system, I got connected with a woman I could hardly understand. I had to explain to her 3 times what the issue was, and her solution - "Do what the error message says and try again later." Are you kidding me? I ended that call, and immediately called back, hitting "0" as soon as I got connected. The lady who answered this time connected me with another rep. who then proceeded to hang up on me while "attempting to transfer my call". I called back a THIRD time, hit zero, got another lady, and then got hung up on again. This is total, complete BS. It's Thanksgiving week people. I get that you're busy and annoyed with people calling. But don't advertise these "awesome" deals if you can't hold up your end of the bargain, especially when the offers are only available ONLINE. I will never shop at Best Buy again!
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Review
#459625 Review #459625 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$300

Online shopping with Best Buy

I made an online shopping on November 11th and made the shipping "expedited". I forwarded the item to my friend's address as I am not currently in U.S.A and not living there. On the website, it was saying that the product will be delivered between 13-14 Nov. I waited until 12th Nov if there will be a change on order status but it never went beyond "order received". I contacted with live chat several times, asked if there is any problem and explained that my time is limited and it has to be delivered before 15th November because my friend will be leaving the U.S.A after 15th. They all confirmed confidently that there is no problem with the order and it will be delivered on time. After that, I received an e-mail saying the item cannot be shipped to the address I provided. They said it cannot be shipped to a hotel address. I was so disappointed and angry because non of the "live chatters" told me that. I would have considered other possibilities to get the item, other suppliers etc. Now I do not even have time to make another order from elsewhere. It is a shame on Best Buy! I am never gonna shop from there again!
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Review
#457468 Review #457468 is a subjective opinion of poster.
Product
Best Buy Website

Poor Customer Service Loses Best Buy Store #109 $3000 Sale!

After spending several months researching the internet and electronics stores for 3D HD TVs, I was finally ready to upgrade from my lousy Sharp standard television. I had narrowed my selection down to two models from the same brand (Samsung). One of these models was not on display in any of the 2-3 Best Buy store locations that I visited. On this particular occasion, I had about 30 minutes before an appointment, so I decided to pop into Best Buy Store #109 (11301 W Pico Boulevard in West Los Angeles). All I wanted to do was ask a clerk to pull up an image, on one of their computers, of the model in question, so that I could see an image larger than that on my mobile phone, the latter of which was too small to get a good idea of the TV's aesthetics. It was a Sunday, so I knew it would be busy, but I didn't think my inquiry would take more than a few minutes and, as I mentioned previously, I had a half-hour to kill. Every clerk seemed to be busy, not necessarily with customers, as I saw two or three clerks and one or two managers(?) huddled over a workstation. At the neigboring workstation, a strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts (or, perhaps, it was a low skirt - I tried not to ogle her). Although the clock was ticking, I took a place in line behind the customer and patiently stood there, awaiting my opportunity to make my inquiry. As I waited patiently, looking back-and-forth between the clerk ringing up the customer and the group huddled over the other workstation, an older customer approached the workstations from behind me and, as if she did not see me waiting there, and with an air of authority, pushed her shopping cart up until it rested beside me and, in a pushy manner, asked if a clerk could help her pull an item from a shelf. Well, not one clerk looked up at her or responded to her request. The huddled group continued their huddling. At this point, I grew peeved, not only at the store employees but also at this this customer, who had the nerve to demand something with utter disregard for other waiting customers like myself. Of course, this is a typical situation in Los Angeles. Angelenos always think they're too special to have to stand in line and wait their turn. I digess. Anyway, I heard her mutter something like: "I don't know who's working here. I guess I'm the only one working." I was about to respond, but I held my tongue. Then, when there was a silent pause with the huddled group, she repeated her request and, as the huddled group began to disperse, one of them agreed to help her. I suppose I must have still been wearing my invisibility cloak. While continuing to wait there ever so patiently, as the young customer ahead of me asked a couple of questions, I noticed the clerk look up at her and, then, at me. We actually made eye contact. After the transaction was complete, and the clerk sent his customer on her merry way, without looking up at me or, in any other way, acknowledging my presence or, even, referring me to another sales clerk, he abruptly turned his back and walked to the back of the store, exiting through the doors at the back. I stood there, absolutely flabbergasted, wildly staring around and wondering what just happened and who was going to help me now. I waited a minute or two, then began storming off toward the front entrance. On my way out, however, I decided to make another attempt with a clerk in a different department. As if my customer experience wasn't bad enough, it got worse. Now, as previously mentioned, I have spent hours researching my potential purchase on the internet. After I decided on the particular TV model that I wanted, I checked Best Buy's website to verify that it was available and to see an image of the model (since no physical store had an in-store display model). Upon a search for that specific model, a list of results appeared, but the model for which I specifically searched was not listed at the top. For some reason, I had to scroll down toward the middle of the page to find that model. At any rate, I know that it was listed on the Best Buy website. Well, after providing the exact model number to the clerk, he tried searching for it on their website, but he didn't see it. I told him to scroll further down but, to a Best Buy clerk, I am just a simpleton who knows nothing about technology and the internet, and they are clearly top experts in the field of technology, so he dismissed my instruction and continued to search various web pages for the item. At one point, I told him to just forget it as, by now, my half-hour was up and I needed to leave in order to make my appointment in time. He told me to hold on, so he could try one other thing. I waited, only to have him turn to me and assert: "That model is not on the Best Buy website; I can't find it anywhere". I thanked him for checking and quickly made my way toward the exit. When I reached my car, I pulled out my mobile phone and performed a quick search on bestbuy.com, entering the model number just as the clerk had entered it in the store. I scrolled down the list and, lo and behold, there was the exact model that I requested, just as I had seen it when I previously searched, before my visit to the store. Yes, I'm just an average customer with little - or no - internet/technological experience . . . at least to Best Buy, that is. On my way out of the store, who do you think I found sitting at the front entrance, carrying on a casual conversation with another Best Buy employee? That's right - none other than the same black stud who was previously helping the pretty little white thing. And, although I did not eavesdrop, I can venture to guess (and I bet I would be right) as to the topic of their conversation. Needless to say, and as my headline implies, Best Buy Store #109 lost a $3000 sale, as I made my purchase - that same day - at another store, where I received top-notch customer service. If it weren't for the attentiveness I received at the other store, I would have made my purchase from an online retailer. On a side note, when I previously visited the same store location and inquired about another model, the sales rep in the Magnolia Home Theater Department directed me to search for it "on the main floor" as, according to her, that particular brand would only be on display there. When I then asked a clerk on the main floor, he told me that particular model was available only through the Magnolia Home Theater Department, and I should look there for a display model! One of these days, corporations are going to realize and remember how important good customer service is to . . . the customer! Until then, I hope they continue to see their sales drop and scratch their heads, wondering why they no longer have regular customers or why their sales/stocks are not as strong as they should be.
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2 comments
Sarahmarie
#737427

Not sure what to say. "A strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts" Sounds like you're racist, but even if you're not what they he** does that have to do with anything.

Just the fact you put that in there kills any credibility you have about anything you say.

Anonymous
#717792

Worst buy is the new name

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Review
#447406 Review #447406 is a subjective opinion of poster.
Product
Best Buy Website

Best Buy - Beware Web Prices are WRONG!

Best Buy accepted an order online for 3 GE appliances, refrigerator, range, and dishwasher. I confirmed prices on website and even called their 800# and confirmed the prices on the phone with a Best Buy customer service representative. I then confirmed delivery with calls and email chat. Today they advised their web prices are WRONG and canceled my order! Their systems must be a real mess.... prices were wrong( so they now say) on 2 GE appliances, not one price, but 2 wrong prices on one order. I suspect many other people are having the same problem. This happened on Sunday July 14th, 2013. Best Buy simply sent an email advising they were canceling my order...... but they retained the order for the one item that was not deeply discounted? You better confirm the Best Buy pricing on appliances before, after and again before shipment. What else is wrong if their systems.... if you cannot price correctly, what else is wrong?
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Review
#429809 Review #429809 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$2000

Best Buy in Birmingham, Alabama - Mr. Mark Thompson

Best Buy is screwed up. I placed an order for a GE refrigerator, dishwasher and a range. The prices were good so I called the 800 number to confirm. They acknowledged these were good prices and accepted my order. they confirmed delivery in another email twice. Then they sent an email call to advise they were canceling 2 of the items because they had a price error. The website had the price and the customer service representative confirmed the price. What is wrong with their systems? can you not trust their prices? We are building a home.... and on a tight construction schedule. How can you do business with a company that you cannot trust their prices on their website or with a customer service representative? This is their business.... how do you screw something as important as product pricing on multiple items?
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Review
#429806 Review #429806 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$2000
Tags
  • Best Buy Price Problems

Best Buy in Hiram, Georgia - Stove does not come with broiler pan

we bought a 800.00 fridgedaire stove, it was delivered this morning, after delivery men left ! Noticed there was no broiler pan. I went to Best Buy and was. Informed this stove does not include a broiler pan, comes with a broiler but no pan!! Went to fridgedaire website and it's 80.00 for pan. I did not ask if it came with pan because any other stove we purchased came with one. Best Buy had a stove for 319.00 that came with pan but not an 800.00 one!! What a rip off!!!I will never shop at Best Buy again!
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1 comment
Anonymous
#605961

A few years ago, when management put a new stove in my apartment there wasn't a broiler pan included. I called management and told him about it, and he offered to get one for me and I told him I didn't want one, I just wanted it put in my file that one wasn't included with the stove, so if I move, I won't be billed for it.

Review
#382728 Review #382728 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$800

Best Buy Customer Service Is a Joke

The headding gives you some choices for review type. Somehow I am Pissed just doesn't capture how I really feel about Best Buy. I urge anyone who reads this review to buy from someone else, anyone else. Best Buy is going under and they deserve to, please read on. On 11/26 I purchased an HP printer. I found the model I wanted and asked one of the associates for a price. The sales associate told me they were $149.99 for Black Friday but were now $200.00. I decided to buy it anyway since we needed a new printer. When I got home I looked it up on HP's website to make sure it would work with my wifes Ipad and discovered that the price was $149.99 on HP's site. Was I pissed or what? Best Buy had cheesed me. I picked up the unopened printer and my receipt and returned to the store. I mentioned to the manager that I was dissapointed and felt that the sales associate had mis-represented the price. The young lady immediately took great umbrage at me for "calling her boy a liar". Needless to say I was now somewhere between simmer and boil when she continued with " you just don't understand how business works". Talk about throwing gasoline on a fire, this kid is no more a manager than the Iatolla is Santa Clause. I asked for, and received a refund as I don't do business with dishonest companies. Anyone who reads this can easily conclude how I felt as I left the store. Over the years my wife and I have spent many thousands of dollars at Best Buy but they will never get another dime from us. I guess they just don't care, they are headded for chapter 11 and they seem to like it that way cause they sure treat their customers poorly. We are shopping for a flat screen TV and a new washer, dryer, and refridgerator for Christmas. Can you guess where we won't be buying any of those? Sorry Best Buy but you had your chance and you blew it.
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1 comment
Anonymous
#575077

In all honesty Best Buy has 2 different pricing structures, one for online and one for instores. Quirky but true. BTW, I am not a fan of Best Buy and do not shop there.

Review
#362835 Review #362835 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$5

Best Buy in Savannah, Georgia - "You can buy it Tuesday"

Attempted to buy Panasonic 55" Class LED 1080p 3D HDTV & Home Theater Speaker System Package advertised on website at a great price. After entering zip code was informed there were none available. Chose a second and then a third store, none available for shipping. Called customer service who informed us that if we made the order on Tuesday, there would be some available for shipping.... at an increased price. Really? We saw no verbiage on their website that indicated limited quantities, which we would have understood. Come on Best Buy, you wasted a lot of our time, plenty of our patience and I will shop elsewhere for this product... even if priced higher.
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1 comment
Anonymous
#573169

If false advertising, you should file a complaint with the GA State's Attorney's Office. After filing, BB MAY offer you that item for the advertised price. Stay away from the Better Business Bureau as they are run by business and Best Buy may be a major contributor.

Review
#362036 Review #362036 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$1400

Best Buy says buying refurb is a risk I took.

I purchased a refurbished TV from Best Buy's website and the next day I got an e-mail saying that it was back-ordered and would ship within a month. One month later I got the TV and after installing it I turned it on and found out that both speakers were broken. When I called Best Buy, they said that a person would contact me in three business days to discuss. After a week with no call, I called them. I had to get three different supervisors before anyone would help. The guy who I finally spoke with said, "well you bought a refurbished TV and that is always risky, if you wanted it to work perfectly you should have purchased a new one." They are coming next week to pick it up and will not refund my money until then.
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2 comments
Anonymous
#530884

Stop being a *** and shell out the money for a new one...you get what you pay for. But you don't sound like the sharpest knife in the drawer, anyhow, thinking that you'll get a refund for an item still in your possession.

Anonymous
#530570

Yes that sounds frustrating, but they are giving you a refund, so why so upset? What company is going to issue you a refund before they get the product back?

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Review
#340075 Review #340075 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$1200