3.5
Details
WARNING! It appears that Best Buy may change an item's price after you put it into your shopping car. I found a laptop on Best Buy's website for $679.99. After about an hour of checking the specifications and comparing that laptop with other Best Buy laptops, and those...
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Review
#556635 Review #556635 is a subjective opinion of poster.
Product
Best Buy Website
Pros
  • Original offered price
Cons
  • Price switching
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Celestron astro binoculars | Best Buy in Essex, Maryland

2.6
Details
i purchased 15x70 calvary from best buy .objective tubes miss aligned. showed best buy manager returned them . ordered the best buy limit of 3 more 15x70 calvary. problems with all 3 including broken off objective tube .thats 4 pair returned. went to your website and purchased 15x70 skymaster pro for 179.99,yes 179.99 .site said in stock. shopatron says your mistake. you say there mistake. i call both sides multiple times and explain your problem. now its fixed. says pre orderfor 199.00 thats 20.00 more than i already ordered for and was cancelled. i dont like being treated this way its not right.
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1 comment
Anonymous
#948045

Should've ordered from telescope.com. Never had a problem with them.

Review
#594965 Review #594965 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Bad quality
Tags
  • Celestron Astro Binocular

They "apparently" don't carry card readers/adapters... | Best Buy in Aurora, Ontario

I walked into the Aurora, ON location today on a simple mission to replace my memory card reader as the chord was damaged. I was hoping I could save some money and only need to replace the chord rather than the adapter as well but I wasn't against it. I brought the chord in and showed one of the very confused blue shirted men who simply told me, "I don't think we have that but uhhh, maybe you can check the cable section that way" and pointed his finger across the store. I soon realized he was with another costumer but some kinder words and a more direct location would have been helpful. After looking in the proper section I had no luck but spotted the same blue shirted man making his way out the front with his home bag packed. So I thought I would try my luck with another employee who seemed a bit more capable, at least I had assumed. Showed him my chord as well but to my luck there was none, then when I had asked if he could show me where the card readers where for a compact flash it was as if I was speaking another language and his go to sentence came up for an unknown product that makes it seem like he knows what he is talking about, "Sorry ma'am we don't carry those, your best chance would be to try and find it online." I was very unimpressed by this awful sentence, not that they are out of stock or could you clarify what your looking for, it was a blunt nope we don't sell it and you won't have luck finding it anywhere else so you should check online where they sell weird vintage card readers.... I didn't bother another second with another employee, because at this point I felt like an *** walking around asking for some help to find a simple item. I made my way over to Henry's and with in 5 minutes I was in and out with a brand new card reader. Oh and once I got home I took a chance to see maybe I was the *** in this story and I looked up card readers on the Best Buy website, they've got at least a dozen different types of them.
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1 comment
Anonymous
#866922

Maybe they didn't understand you...If you talk the way you construct a sentence and spell, that would make sense.

Review
#530862 Review #530862 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Poor customer service
Loss
$40
Preferred solution
Train your employees properly.

Dr. Dre Headphones Black Friday "bait and switch" | Best Buy in Clementon, New Jersey

2.3
Details
Bought Dr. Dre headphones online at Bestbuy.com on Black Friday. Really wanted a red set but after placing it in my cart the website would not allow me to go back to my cart to finish the purchase. Attempted this for over 3 hours! I finally was able to order a green set and the order went through. The cart kept showing my red set but would not complete the transaction. The next day and for 3 more days I received emails from Bestbuy stating "Did you forget something?" showing my red set in the cart but not available online. Repeated emails to bestbuy support brought only form/canned replies. I went to the store the following week to exchange the green for red as they had the headsets on their shelf. I was told I could not exchange MY purchase (still in the box and unopened) because it was an "older model" no longer available. I could return it and pay $90 more for this model. BAIT and SWITCH!! Black Friday deals are a scam!!
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2 comments
Tom
#935695

Learn your law. It's not "bait and switch".

It's old model vs new model. SMH

Anonymous
#932337

You cannot purchase certain black Friday deals online they are in store only like your headphones were. Cyber Monday is when you should have placed your online order or gone into the store like millions of other people did that weekend if you wanted that deal.

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Review
#568467 Review #568467 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Your bait and switch tactics
  • Poor customer service
  • Glitchy website
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Bait and switch on preorders | Best Buy in San Jose, California

Preordered Note 4 in store more than a week before launch. Was told by employees and Samsung reps at the time of pre-order that I would guaranteed get the phone on launch day. Launch day comes, I show up, told no phone, no eta on when. They claim they only got two or three phones in but had hundreds of preorders. Asked if I could go ahead and pay for it since mine is outright purchase. Told no, they won't. Asked about the $200 trade in deal, told no, they only accept iPhone 5 and only for new contracts. Spoke to store manager who said he didn't care what the website said, it's his store and he won't honor the deal. He then said my phone could be in the next day according to his list. Next day comes, no phone. Call and ask, told it will be one more day. Repeat to Tuesday- finally call their 877 number and was told it could be several weeks before I get it and they have no way to know when it even if they'll get enough. They did make a note on my order to detail the store manager refusing to honor their deal. They said if he doesn't, to call them back. When I pre-order anything, it had always assured that I will get one launch day because I planned ahead of time. If best buy had more orders than potential stock they should have stopped taking preorders. Some people have been reporting being told the employees are only selling phones people with new contracts make numbers. Others are walking in with no preorders and walking out with a phone. All of the miscommunication and fuss had guaranteed one thing - I will never pre-order from them again.
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Review
#549190 Review #549190 is a subjective opinion of poster.
Product
Best Buy Website

FALSE ADVERTISEMENT | Best Buy in Anderson, South Carolina

1.4
Details
Item #5041656 Igloo 10 cubic feet refridgerator advertised for $224.99. My husband went online to order. The website said it could not be shipped to store or delivered to our home. So he called customer service, which first transferred him to a store that was closed. Then he called back and they said that this product was only available in the Midwest. If it is not available in all areas, then it should stated that on their website. Instead they told him to pick another one. We have purchased quite a few electronic products from Best Buy in the past, but after this experience, we will shop somewhere else. FALSE ADVERTISEMENT.
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3 comments
Anonymous
#990145

Your husband is a dumb *** like you. Idiots. And good luck manually defrosting a *** refrigerator.

Anonymous
#891317

You should really learn to read. The website clearly states it's on Clearance and furthermore says Delivery "Most Areas", not all. Learn to read and get on with your life

Quanasia
#891323
@Anonymous

Most five year old's don't know how to read. Her husband needs to be arrested for marrying a five year old girl. Then again her husband could be five years old himself if he also believes this is false advertising and did not correct his five year old wife.

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Review
#550965 Review #550965 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • I did not like false advertisement
Reason of review
Poor customer service
Loss
$225
Preferred solution
Deliver product or service ordered

Pricing scam | Best Buy in Vancouver, British Columbia

PRICING SCAM.... Went to buy the Olympus Tough TG850 today for $90 off so $179 (in flyer). THEN I see the regular price is $219. So clearly they added a dollar store total garbage neoprene "case" for it (that every other camera has already)... claim that's worth $50 ... and then claim the camera is now $90 off?? really? REALLY?? The camera guy in the store said that must be an old price and old tag, and that couldn't possibly be the case. Ya, more so they forgot to pull that off before pulling this scam. it's even still on the website. I left it due to the shady business practices alone. I don't need a crystal ball to see how future dealings with them will be like. Pathetic
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2 comments
Anonymous
#840897

Just to give you a heads up, if you try to price match from Ebay, that will not work haha.

MattD78
#840787

Huh, that's funny. The Best Buy website says that camera is $250.

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Review
#510172 Review #510172 is a subjective opinion of poster.
Product
Best Buy Website

Best Buy Website Review

False advertisement. On more than one occasion and more than one product. They have several items at great deals on their website, only problem is when you get to the shipping part you discover they're "sold out". So beware of spending time researching and comparing their products...chances are you can't buy them anyway. Thx for nothing Best Buy.
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Review
#546467 Review #546467 is a subjective opinion of poster.
Product
Best Buy Website

Poor Customer Service Loses Best Buy Store #109 $3000 Sale!

After spending several months researching the internet and electronics stores for 3D HD TVs, I was finally ready to upgrade from my lousy Sharp standard television. I had narrowed my selection down to two models from the same brand (Samsung). One of these models was not on display in any of the 2-3 Best Buy store locations that I visited. On this particular occasion, I had about 30 minutes before an appointment, so I decided to pop into Best Buy Store #109 (11301 W Pico Boulevard in West Los Angeles). All I wanted to do was ask a clerk to pull up an image, on one of their computers, of the model in question, so that I could see an image larger than that on my mobile phone, the latter of which was too small to get a good idea of the TV's aesthetics. It was a Sunday, so I knew it would be busy, but I didn't think my inquiry would take more than a few minutes and, as I mentioned previously, I had a half-hour to kill. Every clerk seemed to be busy, not necessarily with customers, as I saw two or three clerks and one or two managers(?) huddled over a workstation. At the neigboring workstation, a strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts (or, perhaps, it was a low skirt - I tried not to ogle her). Although the clock was ticking, I took a place in line behind the customer and patiently stood there, awaiting my opportunity to make my inquiry. As I waited patiently, looking back-and-forth between the clerk ringing up the customer and the group huddled over the other workstation, an older customer approached the workstations from behind me and, as if she did not see me waiting there, and with an air of authority, pushed her shopping cart up until it rested beside me and, in a pushy manner, asked if a clerk could help her pull an item from a shelf. Well, not one clerk looked up at her or responded to her request. The huddled group continued their huddling. At this point, I grew peeved, not only at the store employees but also at this this customer, who had the nerve to demand something with utter disregard for other waiting customers like myself. Of course, this is a typical situation in Los Angeles. Angelenos always think they're too special to have to stand in line and wait their turn. I digess. Anyway, I heard her mutter something like: "I don't know who's working here. I guess I'm the only one working." I was about to respond, but I held my tongue. Then, when there was a silent pause with the huddled group, she repeated her request and, as the huddled group began to disperse, one of them agreed to help her. I suppose I must have still been wearing my invisibility cloak. While continuing to wait there ever so patiently, as the young customer ahead of me asked a couple of questions, I noticed the clerk look up at her and, then, at me. We actually made eye contact. After the transaction was complete, and the clerk sent his customer on her merry way, without looking up at me or, in any other way, acknowledging my presence or, even, referring me to another sales clerk, he abruptly turned his back and walked to the back of the store, exiting through the doors at the back. I stood there, absolutely flabbergasted, wildly staring around and wondering what just happened and who was going to help me now. I waited a minute or two, then began storming off toward the front entrance. On my way out, however, I decided to make another attempt with a clerk in a different department. As if my customer experience wasn't bad enough, it got worse. Now, as previously mentioned, I have spent hours researching my potential purchase on the internet. After I decided on the particular TV model that I wanted, I checked Best Buy's website to verify that it was available and to see an image of the model (since no physical store had an in-store display model). Upon a search for that specific model, a list of results appeared, but the model for which I specifically searched was not listed at the top. For some reason, I had to scroll down toward the middle of the page to find that model. At any rate, I know that it was listed on the Best Buy website. Well, after providing the exact model number to the clerk, he tried searching for it on their website, but he didn't see it. I told him to scroll further down but, to a Best Buy clerk, I am just a simpleton who knows nothing about technology and the internet, and they are clearly top experts in the field of technology, so he dismissed my instruction and continued to search various web pages for the item. At one point, I told him to just forget it as, by now, my half-hour was up and I needed to leave in order to make my appointment in time. He told me to hold on, so he could try one other thing. I waited, only to have him turn to me and assert: "That model is not on the Best Buy website; I can't find it anywhere". I thanked him for checking and quickly made my way toward the exit. When I reached my car, I pulled out my mobile phone and performed a quick search on bestbuy.com, entering the model number just as the clerk had entered it in the store. I scrolled down the list and, lo and behold, there was the exact model that I requested, just as I had seen it when I previously searched, before my visit to the store. Yes, I'm just an average customer with little - or no - internet/technological experience . . . at least to Best Buy, that is. On my way out of the store, who do you think I found sitting at the front entrance, carrying on a casual conversation with another Best Buy employee? That's right - none other than the same black stud who was previously helping the pretty little white thing. And, although I did not eavesdrop, I can venture to guess (and I bet I would be right) as to the topic of their conversation. Needless to say, and as my headline implies, Best Buy Store #109 lost a $3000 sale, as I made my purchase - that same day - at another store, where I received top-notch customer service. If it weren't for the attentiveness I received at the other store, I would have made my purchase from an online retailer. On a side note, when I previously visited the same store location and inquired about another model, the sales rep in the Magnolia Home Theater Department directed me to search for it "on the main floor" as, according to her, that particular brand would only be on display there. When I then asked a clerk on the main floor, he told me that particular model was available only through the Magnolia Home Theater Department, and I should look there for a display model! One of these days, corporations are going to realize and remember how important good customer service is to . . . the customer! Until then, I hope they continue to see their sales drop and scratch their heads, wondering why they no longer have regular customers or why their sales/stocks are not as strong as they should be.
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2 comments
Sarahmarie
#737427

Not sure what to say. "A strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts" Sounds like you're racist, but even if you're not what they he** does that have to do with anything.

Just the fact you put that in there kills any credibility you have about anything you say.

Anonymous
#717792

Worst buy is the new name

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Review
#447406 Review #447406 is a subjective opinion of poster.
Product
Best Buy Website

Review about Item Return from Lynn, Massachusetts | Best Buy

BEST BUY, the "WORST BUY!" Particularly if there's a possibility that you might want to return the item. Before you purchase your next item from "BOGUS BUY" take a look at their written refund and return policy. You can find it on their website. Bestbuy.com They even have the nerve to try and sell it as if it was a consumer friendly policy. "We we give a full refund on almost anything in the Store..,,,,within 10 after the purchase. After 10 days, your on your own! Absolutely the Worst return policy I have ever heard of.
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Review
#496525 Review #496525 is a subjective opinion of poster.
Product
Best Buy Website