Product: Best Buy Website Clear all filters (38 of 38 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Best Buy in Clementon, New Jersey - Dr. Dre Headphones Black Friday "bait and switch"

2.3
Details
Bought Dr. Dre headphones online at Bestbuy.com on Black Friday. Really wanted a red set but after placing it in my cart the website would not allow me to go back to my cart to finish the purchase. Attempted this for over 3 hours! I finally was able to order a green set and the order went through. The cart kept showing my red set but would not complete the transaction. The next day and for 3 more days I received emails from Bestbuy stating "Did you forget something?" showing my red set in the cart but not available online. Repeated emails to bestbuy support brought only form/canned replies. I went to the store the following week to exchange the green for red as they had the headsets on their shelf. I was told I could not exchange MY purchase (still in the box and unopened) because it was an "older model" no longer available. I could return it and pay $90 more for this model. BAIT and SWITCH!! Black Friday deals are a scam!!
View full review
2 comments
Tom
#935695

Learn your law. It's not "bait and switch".

It's old model vs new model. SMH

Anonymous
#932337

You cannot purchase certain black Friday deals online they are in store only like your headphones were. Cyber Monday is when you should have placed your online order or gone into the store like millions of other people did that weekend if you wanted that deal.

View more comments (1)
Review
#568467 Review #568467 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Your bait and switch tactics
  • Poor customer service
  • Glitchy website
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
3.5
Details
WARNING! It appears that Best Buy may change an item's price after you put it into your shopping car. I found a laptop on Best Buy's website for $679.99. After about an hour of checking the specifications and comparing that laptop with other Best Buy laptops, and those...
View full review
Review
#556635 Review #556635 is a subjective opinion of poster.
Product
Best Buy Website
Pros
  • Original offered price
Cons
  • Price switching
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Best Buy in Anderson, South Carolina - FALSE ADVERTISEMENT

1.4
Details
Item #5041656 Igloo 10 cubic feet refridgerator advertised for $224.99. My husband went online to order. The website said it could not be shipped to store or delivered to our home. So he called customer service, which first transferred him to a store that was closed. Then he called back and they said that this product was only available in the Midwest. If it is not available in all areas, then it should stated that on their website. Instead they told him to pick another one. We have purchased quite a few electronic products from Best Buy in the past, but after this experience, we will shop somewhere else. FALSE ADVERTISEMENT.
View full review
3 comments
Anonymous
#990145

Your husband is a dumb *** like you. Idiots. And good luck manually defrosting a *** refrigerator.

Anonymous
#891317

You should really learn to read. The website clearly states it's on Clearance and furthermore says Delivery "Most Areas", not all. Learn to read and get on with your life

Quanasia
#891323
@Anonymous

Most five year old's don't know how to read. Her husband needs to be arrested for marrying a five year old girl. Then again her husband could be five years old himself if he also believes this is false advertising and did not correct his five year old wife.

View more comments (2)
Review
#550965 Review #550965 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • I did not like false advertisement
Reason of review
Poor customer service
Loss
$225
Preferred solution
Deliver product or service ordered

Best Buy in San Jose, California - Bait and switch on preorders

Preordered Note 4 in store more than a week before launch. Was told by employees and Samsung reps at the time of pre-order that I would guaranteed get the phone on launch day. Launch day comes, I show up, told no phone, no eta on when. They claim they only got two or three phones in but had hundreds of preorders. Asked if I could go ahead and pay for it since mine is outright purchase. Told no, they won't. Asked about the $200 trade in deal, told no, they only accept iPhone 5 and only for new contracts. Spoke to store manager who said he didn't care what the website said, it's his store and he won't honor the deal. He then said my phone could be in the next day according to his list. Next day comes, no phone. Call and ask, told it will be one more day. Repeat to Tuesday- finally call their 877 number and was told it could be several weeks before I get it and they have no way to know when it even if they'll get enough. They did make a note on my order to detail the store manager refusing to honor their deal. They said if he doesn't, to call them back. When I pre-order anything, it had always assured that I will get one launch day because I planned ahead of time. If best buy had more orders than potential stock they should have stopped taking preorders. Some people have been reporting being told the employees are only selling phones people with new contracts make numbers. Others are walking in with no preorders and walking out with a phone. All of the miscommunication and fuss had guaranteed one thing - I will never pre-order from them again.
View full review
Review
#549190 Review #549190 is a subjective opinion of poster.
Product
Best Buy Website

Best Buy Website Review

False advertisement. On more than one occasion and more than one product. They have several items at great deals on their website, only problem is when you get to the shipping part you discover they're "sold out". So beware of spending time researching and comparing their products...chances are you can't buy them anyway. Thx for nothing Best Buy.
View full review
Review
#546467 Review #546467 is a subjective opinion of poster.
Product
Best Buy Website
2.2
Details

Update by user Oct 06, 2014

I should mention my original problems with my computer. Right out of the box without ANY installations or third party alterations, it ran as slow as my grandmother.

In a blizzard. With pitpulls latched onto her legs.

Seriously, I have NEVER seen such a sluggish computer....

View full review
3 comments
Anonymous
#962129

This computer is sadly what desktops are becoming. External power supply, cheap components, and basically a tablet processor. This model came loaded with so much bloatware it would barely run right out of the box.

View more comments
Review
#543111 Review #543111 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Price reduction

Best Buy in Aurora, Ontario - They "apparently" don't carry card readers/adapters...

I walked into the Aurora, ON location today on a simple mission to replace my memory card reader as the chord was damaged. I was hoping I could save some money and only need to replace the chord rather than the adapter as well but I wasn't against it. I brought the chord in and showed one of the very confused blue shirted men who simply told me, "I don't think we have that but uhhh, maybe you can check the cable section that way" and pointed his finger across the store. I soon realized he was with another costumer but some kinder words and a more direct location would have been helpful. After looking in the proper section I had no luck but spotted the same blue shirted man making his way out the front with his home bag packed. So I thought I would try my luck with another employee who seemed a bit more capable, at least I had assumed. Showed him my chord as well but to my luck there was none, then when I had asked if he could show me where the card readers where for a compact flash it was as if I was speaking another language and his go to sentence came up for an unknown product that makes it seem like he knows what he is talking about, "Sorry ma'am we don't carry those, your best chance would be to try and find it online." I was very unimpressed by this awful sentence, not that they are out of stock or could you clarify what your looking for, it was a blunt nope we don't sell it and you won't have luck finding it anywhere else so you should check online where they sell weird vintage card readers.... I didn't bother another second with another employee, because at this point I felt like an *** walking around asking for some help to find a simple item. I made my way over to Henry's and with in 5 minutes I was in and out with a brand new card reader. Oh and once I got home I took a chance to see maybe I was the *** in this story and I looked up card readers on the Best Buy website, they've got at least a dozen different types of them.
View full review
1 comment
Anonymous
#866922

Maybe they didn't understand you...If you talk the way you construct a sentence and spell, that would make sense.

Review
#530862 Review #530862 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Poor customer service
Loss
$40
Preferred solution
Train your employees properly.

Best Buy in Vancouver, British Columbia - Pricing scam

PRICING SCAM.... Went to buy the Olympus Tough TG850 today for $90 off so $179 (in flyer). THEN I see the regular price is $219. So clearly they added a dollar store total garbage neoprene "case" for it (that every other camera has already)... claim that's worth $50 ... and then claim the camera is now $90 off?? really? REALLY?? The camera guy in the store said that must be an old price and old tag, and that couldn't possibly be the case. Ya, more so they forgot to pull that off before pulling this scam. it's even still on the website. I left it due to the shady business practices alone. I don't need a crystal ball to see how future dealings with them will be like. Pathetic
View full review
2 comments
Anonymous
#840897

Just to give you a heads up, if you try to price match from Ebay, that will not work haha.

Jonerik
#840787

Huh, that's funny. The Best Buy website says that camera is $250.

View more comments (1)
Review
#510172 Review #510172 is a subjective opinion of poster.
Product
Best Buy Website

Best Buy - Review about Item Return from Lynn, Massachusetts

BEST BUY, the "WORST BUY!" Particularly if there's a possibility that you might want to return the item. Before you purchase your next item from "BOGUS BUY" take a look at their written refund and return policy. You can find it on their website. Bestbuy.com They even have the nerve to try and sell it as if it was a consumer friendly policy. "We we give a full refund on almost anything in the Store..,,,,within 10 after the purchase. After 10 days, your on your own! Absolutely the Worst return policy I have ever heard of.
View full review
Review
#496525 Review #496525 is a subjective opinion of poster.
Product
Best Buy Website

Best Buy's unjust return policy

I purchased a Bluray (RepoMan-Criterion Collection) as a gift, from store #833. After gifted, the recipient told me they only have a DVD player. I attempted to exchange or return unused, undamaged merchandise within the time frame noted on the receipt. I was told this is not allowed since I removed the plastic; which was done to conceal the pricetag on the wrapping. I was told this is a federal policy to prevent piracy. Neither F.Y.E or Barnes and Noble share this "mandatory federal policy." This policy is not posted at the P.O.S., on the receipt, nor brought to my attention prior to purchase. A customer has to request a copy of their return policy or peruse the fine print on their website PRIOR TO PURCHASE to be aware of this policy. This seems to be misleading representation, which is an illegal practice. I will NEVER make a purchase at Best Buy again. I will use every opportunity to express my dissatisfaction to any potential customers. Their alliance is with the entertainment industry and the Digital Millennium Copyright Act when it should be with the customer. Thanks for reading and BOYCOTT BEST BUY.
View full review
7 comments
Anonymous
#778267

First, it is fairly common knowledge that an opened DVD, software, or video game can only be returned for an even exchange of the exact item. Yes, it is because of copyright issues.

How easy would it have been for you to open the DVD, copy it, and then return it under false pretenses? Also, I know for a fact that every other retailer has the same policy. Finally, Best Buy has to have an alliance with "the entertainment industry and the Digital Millennium Copyright Act" AND the customer. They have to strike a balance.

Your complaint is invalid. Sorry, but it is.

Anonymous
#1105780
@Whatever

You are an ignorant ***. I know the customer isn't always right.

However there are situations where companies need to take the customers word for it. IF she wanted to just get the price tag off the product its one thing, if the person she was gifting it to couldn't use it. That is also a good reason. In my case the object I was trying to exchange for a more expensive item did not indicate what version it contained on the packaging.

Therefore the ONLY thing I can do is open it, and try it. I even asked the cashier BEFORE purchasing it. "If this is not what I am looking for, can I return it or exchange it?" all I got was a "YEAH!" Not a Only this way or that way.

Just a YEAH.

Anonymous
#776505

return polices at any store are a luxury and by no means does any store have to return something you buy whether or not it is open.

Anonymous
#773491

how many gift cards does WORST BUY send out and never activate. this company is just bad all around they SCAM the customers.

Mike_mn
#773293

Why would they support the 'entertainment industry and the Digital Millennium Copyright Act'? After all, this is a big part of their sales.

Buy a DVD, open it, copy it, return it. Wow! What a deal.

Your message is confusing. First you mention a DVD player.

Then your description sounds like a DVD or CD. Excuse me, but I'm not going to reread your message several times to figure out what the issue is. If you can't articulate what happened in a message, how do you expect the sevice dept to understand the 'words coming out of your mouth' so to speak!

As a company starts to fail, they tighten their policies, and pretty much try to screw the customer out of things like, returns, promised accessories like gift cards and other items that will be sent 'After' the purchase. Done't fall for these.

Rebates are another scam. The rebate controller can refuse any rebate for ANY reason.

Sorry for our experience, and I've been there.

As a rule, I don't leave a store without all items of the purchase, and I don't use rebates.

Anonymous
#767820

You must live in a cave.. You can't open a DVD or game and return it! Dummy!

Anonymous
#767809

Actually it says very clearly on the receipt and a big sign at checkout that says non-returnable items include opened movies. This is for any retailer.

If it's a disc and you may have to return it, don't open it. Software, video games, dvds, cds, blu-rays, anything.

Target, Walmart, Best Buy most retail places have this policy.

There are plenty of other ways to conceal a price tag but don't blame Best Buy for a policy most retailers share due to piracy.

View more comments (6)
Review
#468351 Review #468351 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$33