Product: Best Buy Website Rating: 2 Stars Clear all filters (3 of 38 reviews match)
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Best Buy in Salmon Arm, British Columbia - Sold out online

2.2
Details
Seems to be a new scam by Best Buy. Leave the really good deals on computers online forever, even though sold out. Perhaps we'll just buy the next thing since we can't get the great deal. Seems intentional to me that the best computer deals show in a list but click on it and sold out online and no store info available. I am serious. I just spent a few hours and every really great deal turn out to be "sold out" online and no store info available. One local store also did not have the sale items on display but if you asked they could show you the info and provide the product.
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Review
#933079 Review #933079 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
sold out online
Preferred solution
Let the company propose a solution

Best Buy in Clementon, New Jersey - Dr. Dre Headphones Black Friday "bait and switch"

2.3
Details
Bought Dr. Dre headphones online at Bestbuy.com on Black Friday. Really wanted a red set but after placing it in my cart the website would not allow me to go back to my cart to finish the purchase. Attempted this for over 3 hours! I finally was able to order a green set and the order went through. The cart kept showing my red set but would not complete the transaction. The next day and for 3 more days I received emails from Bestbuy stating "Did you forget something?" showing my red set in the cart but not available online. Repeated emails to bestbuy support brought only form/canned replies. I went to the store the following week to exchange the green for red as they had the headsets on their shelf. I was told I could not exchange MY purchase (still in the box and unopened) because it was an "older model" no longer available. I could return it and pay $90 more for this model. BAIT and SWITCH!! Black Friday deals are a scam!!
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2 comments
Tom
#935695

Learn your law. It's not "bait and switch".

It's old model vs new model. SMH

Anonymous
#932337

You cannot purchase certain black Friday deals online they are in store only like your headphones were. Cyber Monday is when you should have placed your online order or gone into the store like millions of other people did that weekend if you wanted that deal.

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Review
#568467 Review #568467 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Your bait and switch tactics
  • Poor customer service
  • Glitchy website
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.2
Details

Update by user Oct 06, 2014

I should mention my original problems with my computer. Right out of the box without ANY installations or third party alterations, it ran as slow as my grandmother.

In a blizzard. With pitpulls latched onto her legs.

Seriously, I have NEVER seen such a sluggish computer....

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3 comments
Anonymous
#962129

This computer is sadly what desktops are becoming. External power supply, cheap components, and basically a tablet processor. This model came loaded with so much bloatware it would barely run right out of the box.

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Review
#543111 Review #543111 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Price reduction

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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