Product: Best Buy Warranty Clear all filters (3 of 3 reviews match)
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Best Buy in New York, New York - Never buy their extended warranty!

2.2
Details
Best Buy - Never buy their extended warranty!
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
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Review
#1435066 Review #1435066 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Deliver product or service ordered

Best Buy - Warranty Review

2.4
Details
I take no pleasure in writing "negative reviews" but when I do, I try to convey what the problem(s) are to educate others. I'll start by saying that Bestbuy has been a good store to compare anything electronics. They carry named brand products and offer warranties to go along with that product. The only problem with that is; "what they say and do are two different things!" Case in point: I've purchased products with a "replace the product guarantee" warranty but when you try to get the replacement, all you get is an argument for having it repaired out with no replacement. On two occasions, I've had to speak with the store manager before my product was replaced! In a "recent" purchase to a computer I made, they didn't carry the product "in stock" but I felt compelled to make the purchase because it was the last day of the sale. I was told that there would be a back order and it would take about a week. After paying for the product "I was told that if [another] store carried the "same product," I could take my receipt there and pick the product up!" "Simple?" So I thought. The very next day I was at another Bestbuy and saw my "exact" product and decided to pick up my purchase at this store. I explained my situation to the clerk and showed my receipt as "proof of purchase" from the day before and asked if I could get my computer at this store. Well, the look I got, "you thought I just committed a crime!" "Well, well, we can't do that because you didn't purchase that here," to "we have to cancel the sale and hold the money for 5-10 days on the purchase!?" "What are you talking about I made the purchase by credit card!?" We went around for about 20 minutes on why she couldn't do it before she said she would have ask her boss for approval? After waiting 10-20 minutes the clerk came back and "basically re-explaining to me what a hassle it would be for them to cancel the transaction, recharge the purchase, get authorization, override the sale purchase, and on and on......!!!" I finally told the clerk to forget it and I would wait for my product to arrive, then to be treated like I did something wrong! Just like banks, "they love to take your money but when it comes to getting the product, more times than not, all you get is alot of excuses!" Will I still go to these stores? Sure, to "compare" products and then make purchases on Amazon or other retail stores that carry the same product!
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#995596 Review #995596 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Return, Exchange or Cancellation Policy

Best Buy Warranty Review

1.3
Details
Purchased a PS VITA from Best Buy, along with BB warranty for $74 , around Christmas. Sony has since discontinued the manufacturing of the vita. My vita has stopped working, took my vita to BB for help, and was offerd a BB gift card minus the replacement plan. I have spoken with the BB corporate office (2) time about this matter, and not yet received a call back or resolution from BB.
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Review
#874488 Review #874488 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Not as described/ advertised

Contact Best Buy Customer Service

Mailing Address:
Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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