1.1
Details
We ordered a 78 inch Samsung tv with wall mount and curved sound bar, All together costing us approx. 10K, The TV was defective and we had to get it replaced, We had a five year protection plan, costing 1,200, at the time. When we called for a replacement we were told...
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3 comments
Anonymous
#1357265

Sorry but this sounds bogus...mainly because I couldn't even find a 78" Samsung on their website.

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Review
#1070576 Review #1070576 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Cons
  • I did not like our experience with best buy
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever
2.3
Details
Had a salesperson help me choose a tv because I am not knowledgeable. Got it home and set up only to find out it didn't have a web browser that I specifically requested. Online customer service said they would bring a new tv to my house, but the store refused to honor...
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2 comments
Anonymous
#1338445

Hopefully u used a credit card

Do a charge back

That'll get their attention

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Review
#1055416 Review #1055416 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Cons
  • Misrepresentation
  • Sales people no knowledgeable
  • Phone personnel rude
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.7
Details
My wife and I are truly dissatisfied and extremely frustrated with the treatment from Best Buy and Geek Squad. We purchased a Samsung TV UN8550FXZA in 2015. at your Levittown Store in NY The TV went down, no pic. It took geek Squad 4 tries in over a month period to...
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2 comments
Anonymous
#1322655

Considering you bought it 2 years ago almost would you have preferred to spend another chunk of change to get a new tv because Samsung doesn't cover you outside of a year. Getting the plan was better than spending another 2000.00 hour just entitled and thought they would give you a free upgrade because your one of the people who make retail *** for them.

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Review
#1031169 Review #1031169 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Reason of review
Poor customer service

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