Filter by rating :
filters
1.0
Details
We initially purchased a Sony XBR 49" TV that was to be installed over a fireplace. Best Buy recommended that and IHA specialist come out and assess. Sebastian from IHA recommended that instead of placement over the fireplace we instead exchange the TV for a 55"...
View full review
Review
#1745762 Review #1745762 is a subjective opinion of poster.
Service
Best Buy Tv Installation
Cons
  • Staff do not honor what they state to customers
Reason of review
Poor customer service
Loss
$300
Preferred solution
Price reduction
Tags
  • customer serivce conversation
1.8
Details

Update by user Dec 16, 2017

Spoke to another customer "service" rep today who assured us that someone would call us between 5 and 7 PM tonight to set up a time for picking up our old TV tomorrow. As per their usual "service" we were never called.Sent emails to the CEO (hubert.joly@bestbuy.com)...

View full review
1 comment
Anonymous
#1776634

I had a refrigerator delivered and just dropped off with no installation that i paid for the manager name Samantha said that there is nothing she can do about it, i want a refund and she can pick up her fridge on the curb.

Review
#1149138 Review #1149138 is a subjective opinion of poster.
Service
Best Buy Tv Installation
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Price reduction

GEEK SQUAD POOR SERVICE THE WORSE | Best Buy

3.0
Details
JUST TO INSTALL A TV AND SOUND TAKE FOR THEM TWO WEEKS OR MORE I DON'T KNOW YET JUST BECAUSE THEY THINK THEY DO THEIR SERVICE FOR FREE I HAVE TO WAIT I DON'T KNOW HOW LONG I REGRET THAT I DIDN'T TAKE THE TIME TO LOOK IN TO THEIR REVIEW I DON'T UNDERSTAND WHY THEY ARE ON BUSINESS Geek Squad, poor service the worse to complete the installation and setup is taking them two weeks However, Best Buy has not accepted the responsibility for this poor service I called and they referred me to a telephone number for their complaint department; I called and filed my complaint and was also asked to go to their website and also filled out a form for my complaint which I did. To date, I have received no response from Best Buy, just the I am sorry
View full review
Review
#1051467 Review #1051467 is a subjective opinion of poster.
Service
Best Buy Tv Installation
Cons
  • Failure to finish their job
Reason of review
window hours to fix their install mistake
Loss
$1300
Preferred solution
Let the company propose a solution

Service and install | Best Buy in Myrtle Beach, South Carolina

1.8
Details
I am 63 years old and handicapped! I purchased a tv to be installed and the old removed! They bring the tv and leave it in a BOX in my living room! I call and say hey whats up they say geek squad on its way that was JUST the delivery.I wait 3,5 hours call abck again!! And was told for another $150.00 they can come back and install and haul away! I say wait i paid for the insatll and the haul away they say no that was cancelled I say by who they have no idea! I said come back and fix what I had ordered they said for $150.00 we will come back!1 I can not believe how they left a 63 year old handicapped lady with a tv in her living room booked up and no help!!!First and last purchas from this place!!!
View full review
Review
#881347 Review #881347 is a subjective opinion of poster.
Service
Best Buy Tv Installation
Cons
  • Lies and lack of written communication
  • Dishonest advertising
  • Terrible inventory and delivery service
Reason of review
Poor customer service
Preferred solution
Price reduction

Best Buy Reviews

  1. 533 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews