East Lansing, Michigan
Not resolved
6 comments

Long Story Short - I need your help. The long story short is last year I bought an Apple Macbook Pro plus Black Tie with Accidental protection from Best Buy in Okemos, Michigan. It was pretty much a lemon from day one. I asked them last week to exercise my option for a replacement, and they refused. I paid 3401.98 out the door for this computer. I'm now trying to run my department of my company from an iPad while they figure it out.

Where you come in: I posted on the Best Buy forums. Huge diatribe: http://forums.bestbuy.com/t5/Manufacturer-Warranties-and/Super-Un-happy-Premier-Silver-Member-Calling-All-Management/td-p/557826

What I am asking is that you go there, facebook like, tweet and share that post. I go into extreme, minute detail for the whole situation there. I feel like if I can get some social steam behind me - I can get them to just replace the computer.

Will you guys help me?

Thank you!

Shannon

Product or Service Mentioned: Best Buy Replacement.

Monetary Loss: $3401.

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Anonymous
#546748

The first and only problem is, you bought a Mac.You sir are quite vague in this story. Doesn't describe when or how you tried to take it back, and what was said. Maybe consider putting forth the whole story, rather than leaving readers to guess.

IHateStupidCustomers
#543513

you're dumb for spending that much money on a Mac, there's your answer. oh and an iPad too.

Anonymous
#540161

Best Buy completely resolved the issue.

Best,

Shannon

Anonymous
#526774

First. You had 30 days to exchange it at the beginning if there were manufactior defects 2nd your protection plan is to fix it.

After the third repair then it's replaced. read your paper work .

Anonymous
#525388

I did include those points - it just took me 3 posts to do so.

Bad hard drive

Overheating

Doesn't charge properly.

I'm writing from an iPad because my mac is not in my possession.

Shannon

Anonymous
#525290

"It was pretty much a lemon from day one"

That doesn't tell anyone much. You need to include things in your story like: What was wrong with it? How many times did you take it in? What reason did they give you for not replacing it?

I wouldn't expect to get many people to join your cause when you leave huge story points out.