7830 Plaza Blvd, Mentor, OH 44060, USA
Not resolved

i purchased 3 large alarm systems and cameras from best buy and also paid for their installation, they stay at my home until midnight just working on the first installation and could not get the system to work, so we cancelled everything and removal and they didnt even attempt to install the other 2 systems, its been 6 weeks and they have not returned my $6000 and they keep saying oh yes its been refunded and it never has, i have rung their head office management team and they said they would look into it and get back to me and they never have even though i have rung back their several times and left messages, i have been to the branch many many times, and the person whom sold me the system no longer works there and texted me saying that the company has issues and are no longer allowed to sell those security systems as the manufacturer has pulled out of dealing with best buy, my house has holes in it and has been damaged from this installation and what makes it worse is that we had a perfectly good working system in the house before we just wanted to upgrade and now we have no protection at all and we are out $6000 dollars as well. Spoke to this so called manager stephanie isensee whom never returns calls from head office

Product or Service Mentioned: Best Buy Security System Installation.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $6000.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Best Buy Reviews

  1. 533 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews