We bought a tv from Best Buy because it was on sale last month. It had been sitting sealed in the box in our living room while my husband finished painting the room.
Yesterday he finally took it out of the box and hooked it up and it doesn't work! We tried to exchange it for a new one today and were told we could not. On top of that, the store manager was rude and essentially told us we were SOL and to deal with the manufacturer - it was out of their hands. Moral of the story, DO NOT BUY FROM BEST BUY.
They just want your $ and will do anything to keep it. I pointed out to the manager the 15 day return policy he was referring to was for refunds, not exchanges, yet he refused to even look at the receipt. Customer service was nonexistent and poor at best. We will subsequently be filing a complaint with the general supervisor of the Woodland,Ca location and if nothing else, will seek the assistance of a local consumer legal group to investigate Best Buys' "policies." Furthermore, we DEFINITELY WILL NOT purchase anything or patronize this establishment ever again.
Best Buy can't go out of business soon enough!!! $300 for a broken tv?!
Thanks, Best Buy! Your reputation precedes you!
Reason of review: Damaged or defective.
Monetary Loss: $300.
Preferred solution: Exchange for a tv that's not broken!.