I bought a laptop for my brother from the Salem, OR, store two weeks. The employee informed me that since it wasn't in that particular store, that they would ship it from a nearby store and would arrive later that week (The Friday before Christmas).
I returned Tuesday (12/22) and found out that when the laptop came off the truck that Friday, they SOLD my FULLY PAID FOR laptop!!!!! None the less, a MANAGER, sold my laptop.
Since the laptop was a limited release, they were unable to find me a replacement. This was three days before Christmas! I was freaking out! The managers could not do anything for me since they wouldn't sell me a laptop with the video card I wanted, for the price of the laptop that was no longer available to me.
Next thing I knew, I was back in my car, with no gift for my brother and my money back. I called corporate and filed my complaint with them, I am tempted to call the BBB and file a complaint with them.
I am still amazed that a manager did not realize that a laptop should have been reserved and sold one that was bought and paid for.
I will not be shopping at Best buy anymore. And because of my story, I have changed some of my friend's minds as well.
Hope you all have a Merry Christmas and Happy Holidays!
Product or Service Mentioned: Best Buy Gift Card.
Monetary Loss: $599.