I went to the Best Buy in Taylor, MI and purchased a Samsung TV. When I brought it home, I took it out of the box and the screen was cracked.
I tried to return it to the store that same evening, but the manager refused to take it back stating I tampered with it. He stated the pedestial was broken. The pedestial consists of two parts that have to be screwed in together and they weren't broken. He said I would have to contact Samsung.
I asked what would they do and his comment back was "I Don't Know." Apparently, each store can take back whatever it wants, there is no corporate policy. I tried to explain that I put the pedestial together and then tried to lift the TV out and put it on the pedestial. That was when I notice the large cracks, when I was taking it out of the box. He said he wouldn't return it and walked away.
I told him I wasn't going to eat $740. I called customer service, and they spoke to the manager who still refused to take it back. He said he determined that I put the TV on the pedestial incorrectly and it fell and cracked. I never put the TV on the pedestial.
I noticed it cracked before that. I have three witnesses at my house who saw what I did. But a Best Buy manager can arbitrarily decide not to take an item back based on his theory as oppossed to what really happened. How do I know that the item wasn't damaged at his store or in shipping to his store.
I returned it right after I bought it, not a week later. Best Buy still refuses to take it back or replace it. I was refused communication with any higher level management.
Do not shop at Best Buy. I am currently seeking legal action.
Product or Service Mentioned: Best Buy Manager.