I was given a new HP laptop for my birthday. It never even turned on.
When my children tried to return the gift they bought me Best Buy refused to take it back. Apparently they missed the return date by 1 day. It was 15 days after they bought the computer. If they do not stand behind the products they sell then why sell them.
I WILL NEVER do business with them again. Clearly they don't care about customers only making a quick buck.
Stay away from this store.I if there' s a problem you're on your own. I'll contact HP see and what they can do for me.
Product or Service Mentioned: Hewlett Packard Laptop.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $400.
Preferred solution: Full refund.
Best Buy Cons: Terrible customer service.