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Shipping issue | Best Buy in Oxford Charter Township, Michigan

1.0
Details
I ordered an item they said it would be there in 3 days. Then 7 days then 30 days. When I call to check the order it says awaiting carrier pick up(it’s said that for a week +). Yet they will not let me cancel my order until it ships to me. Cool thanks I totally wanted to wait a month for a laptop charger I needed. If you actually want your product use amazon.
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Review
#1373017 Review #1373017 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
Product did not arrive due to Best Buy error. It was shipped back to warehouse. Best Buy "fixed" their error and arranged re-delivery but only 1/2 of order arrived. Best Buy could not resend remainder of order because they had already re-delivered (even though...
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Review
#1329879 Review #1329879 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service not willing to help
  • Customer service not willing to help or follow up
Reason of review
Poor customer service
2.6
Details
Best Buy Promised delivery by a certain date. Two days before that date the order still hasn't shipped. No big deal except I won't be home after that date so I decide to call customer service and have the delivery held until I return figuring I'm doing best buy and...
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Review
#1272336 Review #1272336 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service and delivery
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Lack Of Problem Resolution
2.4
Details
Worse, the pickup dates for the two items were two separate dates, with the vacuum cleaner being the first date. Even worse, the third-party address can't hold an item as large as a vacuum, so that means two separate trips. I wish that the Best Buy website would be...
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Review
#1248295 Review #1248295 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Instore staff
Cons
  • Lack of options re instore pickup of online orders
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Instore Pickup Of Online Orders
  • Customer Service Online Orders
  • Lack Of Options For Online Orders

HORRIBLE DELIVERY SERVICE | Best Buy

1.7
Details
I Ordered multiple household appliances for delivery and they never showed up and was rude when I called to see where my purchase was. STILL WAITING! HORRIBLE DELIVERY SERVICEI
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Review
#1243395 Review #1243395 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
What I have to do to get my Mario Kar by Mail. IT is PAID - Best Buy
BBY01-805520865733 on line I bouth a Nintendo Switch and a Mario Kar. I received Nintendo Switch. Never Mario Kar. 12/19/17 and 12/21/17 so many times complaint. Today is 1/18/18 and my grandaughter stil has not receive her Mario Kar. I complaint so many times and Best Buy...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue
1.0
Details
I never Know that Best Buy is able to do something like this. I am still waiting for my granddaughter Mario Kar and if worse come to worse, they erase the order that I have in my computer for 380 dollar for a Nintendo Switch and Mario Kar, The only proof I have is...
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1 comment
Anonymous
#1416925

What is a Mario Kar?

Review
#1166678 Review #1166678 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Get managers with better education to know how to treat a lady
Reason of review
Order processing issue
1.0
Details
To Best Buy at Doral 107 Ave. and 17the Street First of all I want to say I never in my life had such bad customer service, yesterday I was talking with them for about 3 hrs with Best Buy and still haven't received my refund. I went to the store today 12/29/17 at Doral...
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3 comments
Anonymous
#1413692

I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible.

This store is not like used to be more than 10 years ago.

They left my granddaughter without her game only for fifty nine dollars plus tax. This is incredible but is the truth

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Review
#1159236 Review #1159236 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

False advertising | Best Buy

2.4
Details
I bought a TV online thru Best Buy and they promised delivery on 12/28/2017. Now they tell me it won’t be until possibly 1/12/2018. This is false advertising. They will not cancel the order. I will not wait 2 additional weeks for something they promised to be here today. There are local companies that will keep their promises. These people need to be closed down for fraud and false advertising. spent over an hour corresponding with their people and was never able to get answers or get transferred to the supervisors. There is no excuse for this pi.. poor business ethic and they need to be stopped!
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Review
#1157397 Review #1157397 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Pathetic
Reason of review
Problem with delivery
Loss
$460
Preferred solution
Let the company propose a solution
1.9
Details
Ordered online a high end computer for in store pickup. On day that it was promised to be available, there was nothing ready. Store was no help so had to call customer support, who said the computer had been delivered to the store a day earlier. Went back to store and...
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1 comment
Machele
#1408756

Best Buy messed up the order and yet you went back to them and purchased it anyway from them? This is really odd behavior.

Review
#1154523 Review #1154523 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Are dead to me now
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution