Product: Best Buy Shipping Service Clear all filters (88 of 88 reviews match)
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1.0
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Best Buy - What I have to do to get my Mario Kar by Mail. IT is PAID
BBY01-805520865733 on line I bouth a Nintendo Switch and a Mario Kar. I received Nintendo Switch. Never Mario Kar. 12/19/17 and 12/21/17 so many times complaint. Today is 1/18/18 and my grandaughter stil has not receive her Mario Kar. I complaint so many times and Best Buy...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue
1.0
Details
I never Know that Best Buy is able to do something like this. I am still waiting for my granddaughter Mario Kar and if worse come to worse, they erase the order that I have in my computer for 380 dollar for a Nintendo Switch and Mario Kar, The only proof I have is...
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1 comment
Anonymous
#1416925

What is a Mario Kar?

Review
#1166678 Review #1166678 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Get managers with better education to know how to treat a lady
Reason of review
Order processing issue
1.0
Details
To Best Buy at Doral 107 Ave. and 17the Street First of all I want to say I never in my life had such bad customer service, yesterday I was talking with them for about 3 hrs with Best Buy and still haven't received my refund. I went to the store today 12/29/17 at Doral...
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3 comments
Anonymous
#1413692

I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible.

This store is not like used to be more than 10 years ago.

They left my granddaughter without her game only for fifty nine dollars plus tax. This is incredible but is the truth

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Review
#1159236 Review #1159236 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Best Buy - False advertising

2.4
Details
I bought a TV online thru Best Buy and they promised delivery on 12/28/2017. Now they tell me it won’t be until possibly 1/12/2018. This is false advertising. They will not cancel the order. I will not wait 2 additional weeks for something they promised to be here today. There are local companies that will keep their promises. These people need to be closed down for fraud and false advertising. spent over an hour corresponding with their people and was never able to get answers or get transferred to the supervisors. There is no excuse for this pi.. poor business ethic and they need to be stopped!
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Review
#1157397 Review #1157397 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Pathetic
Reason of review
Problem with delivery
Loss
$460
Preferred solution
Let the company propose a solution
1.9
Details
Ordered online a high end computer for in store pickup. On day that it was promised to be available, there was nothing ready. Store was no help so had to call customer support, who said the computer had been delivered to the store a day earlier. Went back to store and...
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1 comment
Machele
#1408756

Best Buy messed up the order and yet you went back to them and purchased it anyway from them? This is really odd behavior.

Review
#1154523 Review #1154523 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Are dead to me now
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Best Buy in Elk Grove, California - Thermadore refriderator

1.0
Details
We purchased a Thermadore refrigerator from these guys and paid in full for it 11/07/207 We dealt with Lori and Rolando out of the Elf Grove store. This has been the worst experience we could have ever hoped for and we would highly recommend anyone to do their business elsewhere. It is now 12/21/2017 and we were just notified by Sye at the Modesto store that our refrigerator still will not be arriving for the 3rd time after we have taken off of work for a 3rd time and waited for them to deliver. It was supposed to be delivered originally before Thanksgiving. Sye asked if I would like to speak with the delivery people so they could explain why they don't have enough people to do the job. Why would I care or speak to their delivery people and argue with them as to why they can't do their job and deliver product to their customer? We are now going to go through the entire Holiday season this year without a refrigerator because of the incompetence of Pacific Sales and Best Buy. We were loyal customers but we will never purchase from Best Buy again as they are horrible to deal with and no consumer should ever have to go through such a bad experience
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Review
#1153473 Review #1153473 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$5985
Preferred solution
Deliver product or service ordered

Best Buy - Zero Customer Service

1.7
Details
Had a Chest Freezer delivered. They came 3 hours earlier than the appointment time frame. The box did not contain the screws to attach the wheels. To get new screws takes 10 days. To get another Freezer takes 9 days. No one could give me a date when it could be picked up, because the Computer would not tell them. ZERO concern for the Customer's situation. The Manager in D'Iberville, Mississippi store is a condescending *** My new mission in life is to tell everyone what a horrible experience dealing with Best Buy has been. As with most other store that started out Great, Best Buy has become just another turd in the cow pasture. I will never ever do another pennies business with them again
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Review
#1128088 Review #1128088 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Length of time to correct their mistake
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
1.0
Details
Best Buy - Terrible service and planning
Best Buy - Terrible service and planning
I live about 5 minutes from my local Best Buy store, so instead of chancing anything with the shipping, I select "Store Pickup". I received a confirmation email stating that it wouldn't be ready until 11/7/17, and that everything was good to go. Fast forward to...
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Review
#1127745 Review #1127745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy - I am deaf

Best Buy - I am deaf
Hi am deaf. Last two month that i payment order that all payment total 79000 rupess. But delivery post door home me. For pending long. What is issue on Delivery. Can u message me whatapps 9035173287. Regarda. Vijay
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Review
#1125422 Review #1125422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery

Best Buy - Miss information

2.7
Details
I tried to get a packaged shipped to my new address and was told by 2 customer service people on 2 separate days that it could be done, just had to wait a couple of days. When I called 3rd time this person told me the other 2 were wrong. I would just get a refund and my order for on sale item would be canceled and credit given. Long story short I will never buy from Best Buy again ever. I will find another source for my technology. I will use Micro In Columbus Ohio. They have all the tech I need and their service is great.
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Review
#1124136 Review #1124136 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service