Product: Best Buy Shipping Service Clear all filters (88 of 88 reviews match)
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2.1
Details
Purchased Samsung sound bar online on November 8th. Never delivered! Best Buy website under my account shows item never delivered and refund made. NOT! Multiple calls and attempts to get my money back have failed. O customer service. They just do not appear to want to...
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1 comment
ayesheh n
#1653017

their should be an organization to deal with best buy .

Review
#1410721 Review #1410721 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
Reason of review
Order processing issue
1.9
Details
1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card. 2- Bought a NEW phone from Best Buy and they lost it before UPS even received it. 3- Asked them to change how the...
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Review
#1404530 Review #1404530 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Lost item
  • Unprofessional delivery team
  • Customer service
Reason of review
Problem with delivery
Loss
$630
Preferred solution
Let the company propose a solution
1.0
Details
But wait, Email said today! So now they have 190.00 of MY dollars, I do not have what was promised AND if I want to cancel it will take 2 days to get money back. Best Buy you deserve to go under, no way to run a business. Walmart, Amazon, they have it all going on....
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Review
#1402537 Review #1402537 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
My mom bought a refrigerator from them and it was to be delivered on a certain day. The night before the delivery she received a text message with the time period the next day delivery was suppose to happen. The following day she received a text message saying the item...
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1 comment
Machele
#1589824

I hope your mom immediately cancelled the order with Best Buy and wandered over to a Lowe's if you have one in town and bought from them. Alternatively, buy a fridge from some other store in town.

Review
#1391121 Review #1391121 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
This was the first time i placed an order with this company.I ordered some items on 10/3, and the package arrived to day 10/5.I opened the package and two items were missing.I called and was told that no refund or reshipment was made, and that the system wouldn't let...
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Review
#1374328 Review #1374328 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$121
Preferred solution
Full refund

Best Buy in Oxford Charter Township, Michigan - Shipping issue

1.0
Details
I ordered an item they said it would be there in 3 days. Then 7 days then 30 days. When I call to check the order it says awaiting carrier pick up(it’s said that for a week +). Yet they will not let me cancel my order until it ships to me. Cool thanks I totally wanted to wait a month for a laptop charger I needed. If you actually want your product use amazon.
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Review
#1373017 Review #1373017 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
Product did not arrive due to Best Buy error. It was shipped back to warehouse. Best Buy "fixed" their error and arranged re-delivery but only 1/2 of order arrived. Best Buy could not resend remainder of order because they had already re-delivered (even though...
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Review
#1329879 Review #1329879 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service not willing to help
  • Customer service not willing to help or follow up
Reason of review
Poor customer service
2.6
Details
Best Buy Promised delivery by a certain date. Two days before that date the order still hasn't shipped. No big deal except I won't be home after that date so I decide to call customer service and have the delivery held until I return figuring I'm doing best buy and...
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Review
#1272336 Review #1272336 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service and delivery
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Lack Of Problem Resolution
2.4
Details
Worse, the pickup dates for the two items were two separate dates, with the vacuum cleaner being the first date. Even worse, the third-party address can't hold an item as large as a vacuum, so that means two separate trips. I wish that the Best Buy website would be...
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Review
#1248295 Review #1248295 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Instore staff
Cons
  • Lack of options re instore pickup of online orders
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Instore Pickup Of Online Orders
  • Customer Service Online Orders
  • Lack Of Options For Online Orders

Best Buy - HORRIBLE DELIVERY SERVICE

1.7
Details
I Ordered multiple household appliances for delivery and they never showed up and was rude when I called to see where my purchase was. STILL WAITING! HORRIBLE DELIVERY SERVICEI
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Review
#1243395 Review #1243395 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue