Product: Best Buy Shipping Service Rating: 4 Stars Clear all filters (2 of 88 reviews match)
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Best Buy in Lansing, Illinois - Promised pick-up date for karoake player

4.0
Details
After receiving a message through your automated phone service that my item was available for pick-up (expected date). However I received an e-mail saying my purchase was delayed when I got home after driving 10 miles to the store. I needed this item for upcoming function. Had I known this item was going to delayed, I would never had bought it. Item order #1117229395587. Purchase 08/17/17 in Lansing, This really inconveinous me. This is not fair to your customers. My name is Robert Black. Member id#4362731923 Rest assured if this item availability is delayed any longer I would be force to cancel my order. I'm very unhappy and would like a response. My email address is black1510@sbcglobal. net
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Review
#1091378 Review #1091378 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Guranteed pick-up date
Reason of review
Order processing issue

Best Buy in San Diego, California - Sent phone to GeekSquad under warranty (but also had protection plan)

4.0
Details
samsung galaxy 5s--had battery issues--would heat up, drain really quickly, and then not take a charge. Went into local BB (nice people who work there), they told me that b/c it was under warranty, I would get a new phone, but would have to send it back. BB sent me a box to send the phone back to where ever they do the repairs. This box had just a sticker in it, so I included the receipt I got from initiating the service. Got it back today--it is a refurbished phone (b/c I have their *** protection plan) and had NO battery. I was told by the store when I called just now that I was supposed to keep my battery--but gee, that was the source of the problem. Now it will take another 3-4 business days to get a battery (today is Friday, so many more days sans phone), and that was only after pushing hard to get expedited shipping. No apologies on the phone for this. I am disgusted. Do NOT bother with their "protection plan." I will just buy a used phone from eBay next time.
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Review
#572327 Review #572327 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Mobile phone people were nice
Cons
  • Disconnect btw repairs and store
  • Geek squad apparently ignorant
Reason of review
promised new phone, got refurbished with no battery
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Samsung Galaxy S5

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