Product: Best Buy Shipping Service Rating: 3 Stars Clear all filters (9 of 88 reviews match)
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Rating:
2.9
Details
I placed an order for two phones on August 23rd, they sent me notification that one phone will be delivered on August 26th and one will be delivered on August 27th. I received one phone on August 26th. Evening of August 26th, I got notification that phone that supposed...
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Review
#1646745 Review #1646745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Web site design
  • Pricing
Cons
  • Difficulty in escalating customer service issue
  • Being lied too
Reason of review
problem with delivery, poor customer service
Preferred solution
Deliver product or service ordered

Best Buy - Horrible: No delivery and poor customer service

3.0
Details
I ordered a Surface 2 laptop from Best Buy. They promised to deliver it in 2 days, and provided a shipping notice with the same information. On the scheduled delivery date, i waited at home the entire day, but the laptop was not delivered. Now, after spending 30+ minutes on the phone with Customer Service (Crystal and Chastity), I have been assured that it will be delivered in the next 2 weeks and I will be given a new shipping notice in the next 24-48 hours. What a waste of time and money -- now I will lose two days of work. And I would have picked the product up in the store if they hadn't promised delivery in 2 days, or I would have ordered the product from someone else. Terrible experience. I will not purchase from Best Buy again.
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Review
#1484804 Review #1484804 is a subjective opinion of poster.
Service
Best Buy Shipping Service
2.6
Details
Best Buy Promised delivery by a certain date. Two days before that date the order still hasn't shipped. No big deal except I won't be home after that date so I decide to call customer service and have the delivery held until I return figuring I'm doing best buy and...
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Review
#1272336 Review #1272336 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service and delivery
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Lack Of Problem Resolution

Best Buy - Miss information

2.7
Details
I tried to get a packaged shipped to my new address and was told by 2 customer service people on 2 separate days that it could be done, just had to wait a couple of days. When I called 3rd time this person told me the other 2 were wrong. I would just get a refund and my order for on sale item would be canceled and credit given. Long story short I will never buy from Best Buy again ever. I will find another source for my technology. I will use Micro In Columbus Ohio. They have all the tech I need and their service is great.
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Review
#1124136 Review #1124136 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service

Best Buy in Wyomissing, Pennsylvania - How hard is it to get a fridge and dryer?

2.6
Details
In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no idea where any of my order was. It took a WEEK of calling SEVERAL TIMES A DAY and speaking to corporate, the appliance manager, and the store manager above him to get any type of resolution. Bottom line was that our fridge was out of stock (not that they told us), we were not getting it, and we had to ARGUE with them over which we would get and repeatedly ask them to upgrade us for free and give us the warranty. It got installed today.... and it does not really fit. Although we SPECIFICALLY told them the size of the slot it needed to go in, the left door cannot open all the way. Idiots. We are done though, it is what it is. We ended up cancelling the dryer because they could not get an answer on when they would be able to install it (it required a propane conversion). A week is more than enough time to source a dryer and do the conversion. We called a local appliance store, they said they could deliver Thursday. That was it. Nothing else required. We are super pissed and will never EVER shop Best Buy again for appliances of any sort.
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Review
#1093333 Review #1093333 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service not willing to help or follow up
  • Third-party customer service
  • How i was treated by customer service and manager
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • refrigerators
  • Best Buy Customer Service Nightmar
  • dryer delivery

Best Buy - Shipping Service Review

2.5
Details
I went to best buy to purchase the limited edition 3ds mario edition in black for my 7yo son on Thanksgiving at about 5:30pm, i arrived and immediately asked if it was available to see if it was worth my time waiting in line.. and hour later in line, i nearly made it to the curves of checking out when an employee approached me about checking out faster through customer service.. they proceeded to tell me that the item while no longer in store could still be purchased and shipped to the store by dec. 3rd.. i then purchased the 3ds! On thr 3rd i went to pick it up! The original order was cancelled and they didnt know why.. and the refund was pending... so the kid in cs, looked and said.. oh its fine you can just pay again and this time we can ship it to your house by the 12th.. ok cool im glad he could fix it... the 12 comes No Delivery! I call a few days later because shipping has been bad everywhere and i hadn't received a text alert.. well i called this past Monday and the order was cancelled again.. so.. im really erks me that your store and your customer service left me a without the one item i bought on all of black Friday with no remorse, no solution, no alternative? The same week of Christmas.. and you didn't even plan on telling me!! I am astonished! If it wasn't available then why would you tell me it was and let me but it! I could've taken my business down the road to Walmart and id have the gift for my son.. but no..... you wanted the guaranteed sale EVEN IF YOU SCREWED ME OVER TO GET IT! You owe me a 3DS! I cant believe you can do this and not feel bad! They dont have ANY 3DS IN THE WHOLE STATE NOW BECAUSE YOU WAITED SO LONG TO SCREW ME OVER! How dare you do this! I will never shop here again and i will tell all of my friends and family in the 26 states that you are on my blacklist and to take their money elsewhere! Im a single mom.. and a army war veteran, i just started a new job, my son only asked for two things and he was only getting those few things so we can save to move after our house gets sold out from under us... do you have any compassion yet? Didnt think so!
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Review
#978474 Review #978474 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy never delivered!

2.5
Details
I purchased a stacked washer/dryer in September 2016 at Pacific Sales, a few weeks prior to their being bought by Best Buy. When I went to the store in November to arrange to have them ship the unit (we just bought a house and it took that long to close escrow), I was told that the unit would now come from Best Buy and I needed to cancel the item, get a refund check and come in and re-purchase it. I waited a week for the check to arrive, and when it did, I immediately cashed it and brought in the money to purchase the same item again. At that point I was told there were no units in stock! I spoke with the manager, Gill, and he somehow was able to locate a unit for me, guaranteeing it would be delivered on December 10th which was fine. On December 8th I called Best Buy to confirm the order and was told it was definitely scheduled to be delivered in the morning. On the morning of December 10th, the delivery person called me to say that the unit was not on his truck! He said he would call customer service and call me back when he found out what was going on. He never called back. I called Best Buy customer service and was informed there were no units in stock. I proceeded to call Pacific Sales and Gill, the manager who had helped me before, looked in his computer and said he saw 4 units in stock. He called Best Buy and one of their customer service people, Vanessa, called me back to say that it may look like there are 4 units in stock but it's not accurate since they could have already been claimed by customers. I explained the situation to her, saying that hopefully I was one of those customers with a claim on a unit. Ha. She called me several more times to let me know she was "working on it" and promised to try to contact the warehouse via email (the only way to contact them, apparently) and keep me posted. She kept repeating that she would make sure to give me a $75 Best Buy card (as if I would ever shop there again!). After 2 days I started calling again. I spent over 2 hours on hold and finally I was able to reach Vanessa again. She assured me she was "still working on it" and hadnt heard from the warehouse yet. I then called Gill at Pacific Sales again and told them what was going on. He promised to reach out to Best Buy to see what he could do and would "get back to me in an hour." He never did. The next day I called Pacific Sales again and asked to speak to Gill. The person answering the phone was the outgoing manager, Tim, who was retiring. He expressed how screwy everything was since Best Buy purchased them and with lots of compassion promised to help. He even gave me his personal cell number so we could communicate by text. Without detailing how many times we texted and how often I called Best Buy only to get put on hold, it was unbelievable. Yesterday I reached my wits end and called Best Buy again at about 8:00 p.m. When I finally got through and was able to get to a customer service person, I asked to speak to a manager. She connected me with Leanna. I told her the same story and she promised to "work on it" and "reach out to me" when she got in the next day. She gave me her direct number. That was today, and no call. I tried calling at least 6 times tonight only to have it go directly a recording or be put on hold. I contacted Tim at Pacific Sales once again and he assured me that Gill and Leanna are working on it. I mentioned to him that I would be fine getting a floor model, as I had said previously. He said they would figure out how to do that since they havent done that yet with Best Buy. His last text to me was wishing me luck since he is now officially retired. I expressed my upset to be losing the only person who seemed to be doing SOMETHING to resolve this crazy situation. I cannot believe how insane this has been. We recently moved to a remote forest area that has no laundromat, and my husband is completely disabled. I cannot be without a washer/dryer. Not only will I never purchase anything from Best Buy again, I plan to take my complaint as far up as possible. I would ask for my money back, but based on what I've seen on other websites, I would still not be able to get a washer/dryer until early January. UNBELIEVABLE. Having owned a retail store for over 20 years, I cannot imagine how Best Buy stays in business. It would seem that they should be able to accurately account for their inventory, have a true list posted for their employees, have a better customer service and know what the *** they are doing. I feel like I have been lied to and taken for a very long ride. I'm not sure what happens with reviews on this website, but I do hope someone at Best Buy is reading this. If anyone on this website can help I would greatly appreciate it as well.
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Review
#975337 Review #975337 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Delivery did not happen
  • Inventory system does not work
Reason of review
Problem with delivery
Loss
$1300
Preferred solution
Deliver product or service ordered
Tags
  • waiting
  • Rescheduling
2.9
Details
We asked to see the manager, he worked it out and we finally after 6 hours of our time and many aggravating calls got our tv, which we paid for online and could have picked up at the store days before. Then we were told by the store manager someone would contact us...
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1 comment
Anonymous
#1246140

they did call and give us a fifty dollar gift card

Review
#961697 Review #961697 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Delivery
Reason of review
Poor customer service
Loss
$50
Preferred solution
a gift card for inconvienence
2.6
Details
I ordered an unlocked cell phone under a promotion 2 weeks ago. I was very happy when I received the delivery 3 days later until I opened the box and found the shipping receipt but no phone. I called customer service the same night to get a replacement sent out. The...
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2 comments
Anonymous
#1253863

After calling to check the status numerous times since I received the empty box on 11/18 and was told I must wait, the agent I spoke to on 12/5 told me they sent the request to the wrong department and she will submit another request. I called back three days later and was finally routed to talk to the agent in the refund center.

I received the refund back in my credit card 2 days later.

Although I finally received my refund, it took a lot of hard work on my part. The next time I order something expensive, I have to be more diligent and pick up at the store.

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Review
#960922 Review #960922 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Fast shipping
Cons
  • Poor customer response
  • Delay issue resolution
  • Lack of accountability
Reason of review
Problem with delivery
Loss
$594
Preferred solution
Full refund

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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