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2.3
Details

Update by user Jan 01

Lost time disappointed Christmas gift for my wife

Original review posted by user Jan 01

I purchased a remote start from the Waldorf Md. store. I was told that it was no problem to set up a install date. What I wasnt told was that install date may be in another state. And I would need to wait 2 to 3 weeks. I...
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1 comment
Anonymous
#1798042

Why didn't you make the appointment when you purchased the remote start? What makes you think any install bay would have next day availability for you?

Especially right in the middle of the season and in the very area where everybody gets this done alot. Also it's extremely ignorant to compare an install bay in Florida to a place in the north Atlantic states in the middle of winter.

Guess whitch ones will be doing more remote starts... You should get a chance star for failing to think ahead.

Review
#1748585 Review #1748585 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Store
Reason of review
Poor customer service
Preferred solution
Full refund

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Verified Reviewer

Don't buy | Best Buy

1.9
Details
I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it. Best buy does not register a claim not does ups Best buy says it's showing delivered so ups needs to raise the claim and ups says they are restricted by ups .... What a mess
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Review
#1731556 Review #1731556 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Selection and pricing
Cons
  • Package is missing
  • Shipping to home unable to track
  • Get managers with better education to know how to treat a lady
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund
Tags
  • bestbuy delivery
2.1
Details
Purchased Samsung sound bar online on November 8th. Never delivered! Best Buy website under my account shows item never delivered and refund made. NOT! Multiple calls and attempts to get my money back have failed. O customer service. They just do not appear to want to...
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1 comment
ayesheh n
#1653017

their should be an organization to deal with best buy .

Review
#1410721 Review #1410721 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
Reason of review
Order processing issue
1.9
Details
1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card. 2- Bought a NEW phone from Best Buy and they lost it before UPS even received it. 3- Asked them to change how the...
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Review
#1404530 Review #1404530 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
  • Lost item
  • Customer service not willing to help or follow up
Reason of review
Problem with delivery
Loss
$630
Preferred solution
Let the company propose a solution
2.4
Details
Worse, the pickup dates for the two items were two separate dates, with the vacuum cleaner being the first date. Even worse, the third-party address can't hold an item as large as a vacuum, so that means two separate trips. I wish that the Best Buy website would be...
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Review
#1248295 Review #1248295 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Instore staff
Cons
  • Lack of options re instore pickup of online orders
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Instore Pickup Of Online Orders
  • Customer Service Online Orders
  • Lack Of Options For Online Orders

HORRIBLE DELIVERY SERVICE | Best Buy

1.7
Details
I Ordered multiple household appliances for delivery and they never showed up and was rude when I called to see where my purchase was. STILL WAITING! HORRIBLE DELIVERY SERVICEI
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Review
#1243395 Review #1243395 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

False advertising | Best Buy

2.4
Details
I bought a TV online thru Best Buy and they promised delivery on 12/28/2017. Now they tell me it won’t be until possibly 1/12/2018. This is false advertising. They will not cancel the order. I will not wait 2 additional weeks for something they promised to be here today. There are local companies that will keep their promises. These people need to be closed down for fraud and false advertising. spent over an hour corresponding with their people and was never able to get answers or get transferred to the supervisors. There is no excuse for this pi.. poor business ethic and they need to be stopped!
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Review
#1157397 Review #1157397 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Pathetic
Reason of review
Problem with delivery
Loss
$460
Preferred solution
Let the company propose a solution
1.9
Details
Ordered online a high end computer for in store pickup. On day that it was promised to be available, there was nothing ready. Store was no help so had to call customer support, who said the computer had been delivered to the store a day earlier. Went back to store and...
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1 comment
Machele
#1408756

Best Buy messed up the order and yet you went back to them and purchased it anyway from them? This is really odd behavior.

Review
#1154523 Review #1154523 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Are dead to me now
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Zero Customer Service | Best Buy

1.7
Details
Had a Chest Freezer delivered. They came 3 hours earlier than the appointment time frame. The box did not contain the screws to attach the wheels. To get new screws takes 10 days. To get another Freezer takes 9 days. No one could give me a date when it could be picked up, because the Computer would not tell them. ZERO concern for the Customer's situation. The Manager in D'Iberville, Mississippi store is a condescending *** My new mission in life is to tell everyone what a horrible experience dealing with Best Buy has been. As with most other store that started out Great, Best Buy has become just another turd in the cow pasture. I will never ever do another pennies business with them again
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Review
#1128088 Review #1128088 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Length of time to correct their mistake
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

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United States
Phone:
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Best Buy reviews

Best Buy took my oven and scrapped it two months early

1.7
Details
TL;DR - We bought an oven and hired their haul away service to get rid of our old one. BB showed up and hauled away our old oven, said our new one was on a different truck, and when we called told us we had a 2 month back order. All this AFTER they scrapped our old oven. AND they blamed us for it, despite no notifications of a back order whatsover. So now we have no oven for two months, and no compensation. We ordered the Whirlpool - 24" Built-In Double Electric Wall Oven to replace our old double oven. The delivery was scheduled for a Saturday and was confirmed on several emails. Delivery guys take our oven (which we uninstalled ourselves because we were worried about them damaging the cabinets) and brought it on the truck. They then told my wife the oven was on a DIFFERENT truck. She called Best Buy and they said it had been back ordered for two months. By then the truck was already gone. The delivery had been scheduled for July 15th. Without any notice they changed it to August 28th. But they took our oven anyway! She called customer service twice. The first time they told her she could have had them take the oven back off the truck ANY TIME and it was HER fault (even though the movers LIED before taking the oven). They then told us they had scrapped (aka destroyed) our old oven and we couldn't get it back. The second time my wife called they offered us $25 in Best Buy credit. I finally called and after two LONG phone calls and several disconnections someone EVENTUALLY admitted fault and said that perhaps the warehouse should have waited to destroy our oven until our new one was available. But still they wouldn't credit us or give us any compensation for our trouble. Finally I canceled our whole order and just asked for our money back. So thank you Best Buy for taking our oven, destroying it, and wasting 4 hours of my time until finally just canceling the whole thing. Time to use the grill for a while.
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Review
#1076552 Review #1076552 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery