Product: Best Buy Shipping Service Rating: 1 Star Clear all filters (26 of 88 reviews match)
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Best Buy in Ahmedabad, Gujarat - Return mobile

1.0
Details
I purchased nokia 1100 but in order i got samsung mobile
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Review
#1652620 Review #1652620 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy in Cumming, Georgia - Delivery service

1.3
Details
Was to have a LG refrigerator to be delivered as of 9:20 but no call after that. Started calling around couldn't get a straight answer finally called again said truck broke down. No sorry, no call and no attempt to give an update. Going tonight to stop delivery and get my money back. No customer service with this company. Will never buy a thing again.
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Review
#1588946 Review #1588946 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund
1.0
Details
As a courtesy to the customer, I should be refunded my money, but I guess Best Buy can't afford to do that? It is truly disappointing, especially since they can't even offer a way for the customer to get the product ASAP. There is no concern for the customer needs at...
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Review
#1517668 Review #1517668 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • No desire to satisfy or help customer when they are wrong
  • Did not deliver product but charged the full amount
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Tags
  • Best buy worst store ever
  • Lack Of Concern For Customer
1.0
Details
they are telling to wait another month for my item which I ordered ...why it’s taking so long to deliver one item ...!! And they can’t refund my money as well. This is horrible will never order any item from bestbuy. It’s horrible experience I got from Best Buy and...
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1 comment
ayesheh n
#1653015

I had the same experience and its more than a month that I haven't receive my laptop and they don't refund my money

Review
#1429594 Review #1429594 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Never received the item
Reason of review
Order processing issue
1.0
Details
But wait, Email said today! So now they have 190.00 of MY dollars, I do not have what was promised AND if I want to cancel it will take 2 days to get money back. Best Buy you deserve to go under, no way to run a business. Walmart, Amazon, they have it all going on....
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Review
#1402537 Review #1402537 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
My mom bought a refrigerator from them and it was to be delivered on a certain day. The night before the delivery she received a text message with the time period the next day delivery was suppose to happen. The following day she received a text message saying the item...
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1 comment
Machele
#1589824

I hope your mom immediately cancelled the order with Best Buy and wandered over to a Lowe's if you have one in town and bought from them. Alternatively, buy a fridge from some other store in town.

Review
#1391121 Review #1391121 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
This was the first time i placed an order with this company.I ordered some items on 10/3, and the package arrived to day 10/5.I opened the package and two items were missing.I called and was told that no refund or reshipment was made, and that the system wouldn't let...
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Review
#1374328 Review #1374328 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$121
Preferred solution
Full refund

Best Buy in Oxford Charter Township, Michigan - Shipping issue

1.0
Details
I ordered an item they said it would be there in 3 days. Then 7 days then 30 days. When I call to check the order it says awaiting carrier pick up(it’s said that for a week +). Yet they will not let me cancel my order until it ships to me. Cool thanks I totally wanted to wait a month for a laptop charger I needed. If you actually want your product use amazon.
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Review
#1373017 Review #1373017 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
Product did not arrive due to Best Buy error. It was shipped back to warehouse. Best Buy "fixed" their error and arranged re-delivery but only 1/2 of order arrived. Best Buy could not resend remainder of order because they had already re-delivered (even though...
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Review
#1329879 Review #1329879 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service not willing to help
  • Customer service not willing to help or follow up
Reason of review
Poor customer service

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy reviews
1.0
Details
Best Buy - What I have to do to get my Mario Kar by Mail. IT is PAID
BBY01-805520865733 on line I bouth a Nintendo Switch and a Mario Kar. I received Nintendo Switch. Never Mario Kar. 12/19/17 and 12/21/17 so many times complaint. Today is 1/18/18 and my grandaughter stil has not receive her Mario Kar. I complaint so many times and Best Buy...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue