Manufacturer: Best Buy Category: Shipping Services Clear all filters (45 of 45 reviews match)
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TL;DR - We bought an oven and hired their haul away service to get rid of our old one. BB showed up and hauled away our old oven, said our new one was on a different truck, and when we called told us we had a 2 month back order. All this AFTER they scrapped our old...
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1.7
Product
Best Buy Shipping Service
#1076552
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Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.. He hold the item and asked me to pay 91k more for all the item .now the item is in hold .i loss my 80k .please do not order anything from best buy...
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1.0
Product
Best Buy Shipping Service
#1053116
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I needed the camera for a shoot in LA my flight was for the following morning...Now im stuck with out the Camera i was hired to use. But do they care? Never again will i step foot in Best Buy...BH from now on. The Sale person just wanted my money period...Promised...
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1.5
Product
Best Buy Shipping Service
#1040692
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Best Buy - Item not shipped

#1057371
I purchased two of the same item . When the package arrived there was only one item in the sealed package and the weight on the package was 4 pounds. If two items were shipped the weight would have been 7.5 pounds. They will not refund my money or ship the missing item. They have placed a claim with the shipper for loosing an item that was not in the package. My reference number is 197983727
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Best Buy Shipping Service Review

#1023724
Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Best Buy Shipping Service Review

#980314
1.0
Online order was never shipped and I was never contacted. Maybe Best Buy should use some of the technology they sell. *** poor way to run a business. Auto generated emails with inaccurate information and the 800 # is useless. Not one other retailer dropped the ball on Christmas orders. Never again will I shop Best Buy.
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Best Buy Shipping Service Review

#750509
1.0
Horrible customer service and terrible shipping service. Items delayed for shipment repeatedly. Take no responsibility.
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Where is my mouse Best buy???? DO NOT Deal with Bestbuy go someplace else. A waste of $254. of a warranty that I never used! They do not know what they are doing! I have shredded my Bestbuy credit card...Had to make 6 different phone calls, was disconnected on hold...
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1.0
Product
Best Buy Shipping Service
#1030226
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I ordered a vacuum cleaner from them, simple right? Supposed to be 2 day shipping, I received it a week later. Ok I could deal with that. When I received the vacuum, and went to put it together, half of it was missing. There was no handle, no hose, at least 3 of the...
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MattD78
MattD78

I have worked for numerous online retailers and I have NEVER heard of a company saying "keep the messed up one we'll send you a new one".

Product
Best Buy Shipping Service
#1029687
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This place is the worse place to get a cell phone reps do not know what they are doing, They created two accounts under our name but only gave us phones for one account. they have the phone for the other account in there store but they still keep charging us for the...
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Product
Best Buy Shipping Service
I didn't like
  • That i was lied to by a sales consultant just to make a sale
  • That we were lied to and that no one can help us
#1021632
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I purchased a washer & dryer from Best Buy on 12/20/16...was told it would be delivered 1/7/17. Come delivery day, we get a call that they only have the dryer, which is not good for more than 1 reason. i call to find out what's going on...had to call the 800 number...
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Product
Best Buy Shipping Service
#994073
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I was in the market for a new over-the-counter microwave after ours went out. I found the model I wanted and did some comparison shopping online. Best Buy had the best combo of price and availability, so I went with them. Their website said that the microwave I wanted...
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1.3
Product
Best Buy Shipping Service
#984133
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I purchased a TV from Best Buy on 12/16 and had it shipped to my brother in CA. At the time of purchase, the eta for delivery was 12/19. By 12/22, Best Buy realized the item was lost during shipping, but did nothing about it. They finally admitted on 12/27 that they...
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Anonymous
Anonymous

We had the same thing happen to us. A Bluetooth cooker was ordered on 12/15/16, with 2 day ship to store (thinking how could that be messed up). 2 days came and went, no notif...

Anonymous
Peter King

I have experienced the same level of incompetence from them. I will NEVER buy anything from them again. They are quietly closing stores and I now understand why. Their *** ...

1.0
Product
Best Buy Shipping Service
I didn't like
  • Customer service horrendous
#980540
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I went to best buy to purchase the limited edition 3ds mario edition in black for my 7yo son on Thanksgiving at about 5:30pm, i arrived and immediately asked if it was available to see if it was worth my time waiting in line.. and hour later in line, i nearly made it...
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2.5
Product
Best Buy Shipping Service
#978474
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