Product: Best Buy Shipping Service Clear all filters (52 of 52 reviews match)
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Best Buy - Terrible service and planning
Best Buy - Terrible service and planning
I live about 5 minutes from my local Best Buy store, so instead of chancing anything with the shipping, I select "Store Pickup". I received a confirmation email stating that it wouldn't be ready until 11/7/17, and that everything was good to go. Fast forward to...
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1.0
Product
Best Buy Shipping Service
#1127745
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I bought a washer and dryer in my springfield, mo store to be delivered. Two days later I received an email saying that my order had been changed to store pickup. The next day I received an email saying that my order had been cancelled. I called the number on the email...
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1.0
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Best Buy Shipping Service
I didn't like
  • Bad service after purchase
#1108678
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In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no...
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2.6
Wyomissing, Pennsylvania
Product
Best Buy Shipping Service
I didn't like
  • Responsiveness
  • Customer service not willing to help or follow up
  • How i was treated by customer service and manager
#1093333
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Best Buy - Item not shipped

#1057371
I purchased two of the same item . When the package arrived there was only one item in the sealed package and the weight on the package was 4 pounds. If two items were shipped the weight would have been 7.5 pounds. They will not refund my money or ship the missing item. They have placed a claim with the shipper for loosing an item that was not in the package. My reference number is 197983727
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Best Buy Shipping Service Review

#1023724
Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Best Buy Shipping Service Review

#980314
1.0
Details
Online order was never shipped and I was never contacted. Maybe Best Buy should use some of the technology they sell. *** poor way to run a business. Auto generated emails with inaccurate information and the 800 # is useless. Not one other retailer dropped the ball on Christmas orders. Never again will I shop Best Buy.
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Best Buy Shipping Service Review

#750509
1.0
Details
Horrible customer service and terrible shipping service. Items delayed for shipment repeatedly. Take no responsibility.
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Customer service
Hello Best Buy Team, I ordered online for a HP laptop on the 'Thanks giving day' last November and still did not received any such package from bestbuy.com. But I have been charged the amount $375.00 as it was a special deal for me on 'Thanksgiving'. Here are the...
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Product
Best Buy Shipping Service
I didn't like
  • Did not deliver product but charged the full amount
#1092643
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I ordered a Samsung 55" TV from their website 21 days ago. My card was charged appropriately 2 days later. Delivery was scheduled BY BEST BUY and I received email and text confirmations. No one showed up and I was not contacted. I have tried to call several times and I...
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1.0
Product
Best Buy Shipping Service
I didn't like
  • Terrible delivery
  • Attitude of phone support
  • Waste of time on many phone calls
#1091883
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After receiving a message through your automated phone service that my item was available for pick-up (expected date).However I received an e-mail saying my purchase was delayed when I got home after driving 10 miles to the store. I needed this item for upcoming...
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4.0
Product
Best Buy Shipping Service
I didn't like
  • Guranteed pick-up date
#1091378
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TL;DR - We bought an oven and hired their haul away service to get rid of our old one. BB showed up and hauled away our old oven, said our new one was on a different truck, and when we called told us we had a 2 month back order. All this AFTER they scrapped our old...
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1.7
Product
Best Buy Shipping Service
#1076552
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Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.. He hold the item and asked me to pay 91k more for all the item .now the item is in hold .i loss my 80k .please do not order anything from best buy...
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1.0
Product
Best Buy Shipping Service
#1053116
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I needed the camera for a shoot in LA my flight was for the following morning...Now im stuck with out the Camera i was hired to use. But do they care? Never again will i step foot in Best Buy...BH from now on. The Sale person just wanted my money period...Promised...
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1.5
Product
Best Buy Shipping Service
#1040692
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Where is my mouse Best buy???? DO NOT Deal with Bestbuy go someplace else. A waste of $254. of a warranty that I never used! They do not know what they are doing! I have shredded my Bestbuy credit card...Had to make 6 different phone calls, was disconnected on hold...
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1.0
Product
Best Buy Shipping Service
#1030226
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