Product: Best Buy Shipping Service Clear all filters (88 of 88 reviews match)
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Best Buy in Ahmedabad, Gujarat - Return mobile

1.0
Details
I purchased nokia 1100 but in order i got samsung mobile
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Review
#1652620 Review #1652620 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
2.9
Details
I placed an order for two phones on August 23rd, they sent me notification that one phone will be delivered on August 26th and one will be delivered on August 27th. I received one phone on August 26th. Evening of August 26th, I got notification that phone that supposed...
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Review
#1646745 Review #1646745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Web site design
  • Pricing
Cons
  • Difficulty in escalating customer service issue
  • Being lied too
Reason of review
problem with delivery, poor customer service
Preferred solution
Deliver product or service ordered
- I purchased a $20,000 Viking Range (plus another 10K worth of appliances) from Best Buy / Pacific Kitchens store in Woodbridge, Virginia on May 9th. I was told by the salesperson that the Range had shipped from Viking on July 26th. Since then, I have been lied to...
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Review
#1640002 Review #1640002 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Salesperson
Cons
  • Post purchase care
  • Responsiveness
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$20000
Preferred solution
Deliver product or service ordered

Best Buy in Cumming, Georgia - Delivery service

1.3
Details
Was to have a LG refrigerator to be delivered as of 9:20 but no call after that. Started calling around couldn't get a straight answer finally called again said truck broke down. No sorry, no call and no attempt to give an update. Going tonight to stop delivery and get my money back. No customer service with this company. Will never buy a thing again.
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Review
#1588946 Review #1588946 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund
1.0
Details
As a courtesy to the customer, I should be refunded my money, but I guess Best Buy can't afford to do that? It is truly disappointing, especially since they can't even offer a way for the customer to get the product ASAP. There is no concern for the customer needs at...
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Review
#1517668 Review #1517668 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • No desire to satisfy or help customer when they are wrong
  • Did not deliver product but charged the full amount
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Tags
  • Best buy worst store ever
  • Lack Of Concern For Customer

Best Buy - Horrible: No delivery and poor customer service

3.0
Details
I ordered a Surface 2 laptop from Best Buy. They promised to deliver it in 2 days, and provided a shipping notice with the same information. On the scheduled delivery date, i waited at home the entire day, but the laptop was not delivered. Now, after spending 30+ minutes on the phone with Customer Service (Crystal and Chastity), I have been assured that it will be delivered in the next 2 weeks and I will be given a new shipping notice in the next 24-48 hours. What a waste of time and money -- now I will lose two days of work. And I would have picked the product up in the store if they hadn't promised delivery in 2 days, or I would have ordered the product from someone else. Terrible experience. I will not purchase from Best Buy again.
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Review
#1484804 Review #1484804 is a subjective opinion of poster.
Service
Best Buy Shipping Service

Best Buy in Conway, Arkansas - Received Wrong Order

Best Buy - Received Wrong Order
Best Buy - Received Wrong Order
I ordered a Keurig 200 coffeemaker. The label was addressed to me...upon opening the box I realized something wasn’t right. I thought maybe I had gotten the wrong package, so I instantly looked at the address label. The box included five (5) wireless keyboards w/mouse. The packaging slip had someone else name and pertinent information on it. I realized then, that someone else has my pertinent information as well. I am so upset by this. Now I will be inconvenienced due to someone else incompetence. The convenience of shopping online has been tarnished by this experience.
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Review
#1438085 Review #1438085 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Not as described/ advertised
1.0
Details
they are telling to wait another month for my item which I ordered ...why it’s taking so long to deliver one item ...!! And they can’t refund my money as well. This is horrible will never order any item from bestbuy. It’s horrible experience I got from Best Buy and...
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1 comment
ayesheh n
#1653015

I had the same experience and its more than a month that I haven't receive my laptop and they don't refund my money

Review
#1429594 Review #1429594 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Never received the item
Reason of review
Order processing issue
5.0
Details
I ordered a laptop on the 22nd and my delivery date to get it would be on the 30th and received a tracking number for the product. Well the 30th was yesterday and I have yet to receive it. I called customer service only to find out that my ordered wasn’t even shipped...
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1 comment
ayesheh n
#1653016

it will take you months and they don't care about customers

Review
#1412615 Review #1412615 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Original offered price
Cons
  • Have not received
Reason of review
Order processing issue

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy reviews
I purchased an air fryer on Black Friday to be delivered to my home - it never came. Called today and not one of 5 people could tell me if my order shipped. they only said that they "do not have availability" to check on the order. Transferred me to different...
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Review
#1411545 Review #1411545 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution