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1.0
Details
But a customer service and no Falls advertisement - Best Buy
But a customer service and no Falls advertisement - Best Buy
But a customer service and no Falls advertisement - Best Buy
But a customer service and no Falls advertisement - Best Buy

Update by user Jan 12

False advertising

Update by user Jan 12

I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...

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Review
#1759422 Review #1759422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Purchase but no product
  • Management refusal to take call
  • Phone disconnects
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Corporate Negligence
2.3
Details

Update by user Jan 01

Lost time disappointed Christmas gift for my wife

Original review posted by user Jan 01

I purchased a remote start from the Waldorf Md. store. I was told that it was no problem to set up a install date. What I wasnt told was that install date may be in another state. And I would need to wait 2 to 3 weeks. I...
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1 comment
Anonymous
#1798042

Why didn't you make the appointment when you purchased the remote start? What makes you think any install bay would have next day availability for you?

Especially right in the middle of the season and in the very area where everybody gets this done alot. Also it's extremely ignorant to compare an install bay in Florida to a place in the north Atlantic states in the middle of winter.

Guess whitch ones will be doing more remote starts... You should get a chance star for failing to think ahead.

Review
#1748585 Review #1748585 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Store
Reason of review
Poor customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SHIPPING | Best Buy

1.4
Details
STAY AWAY FROM SHIPPING IF YOU CAN'T GET IN STORE DO NOT ORDER. THEY WILL PROMISE YOU A DATE THAN YOU WOULD GET A TEXT DELAYED BY WKS. CANCELING A ORDER IS *** & OF COURSE NO SUPV AVALIABLE. BEST BUY SUCKS
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Review
#1734974 Review #1734974 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$246
Preferred solution
pick up at a store location

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy | Best Buy

1.9
Details
I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it. Best buy does not register a claim not does ups Best buy says it's showing delivered so ups needs to raise the claim and ups says they are restricted by ups .... What a mess
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Review
#1731556 Review #1731556 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Selection and pricing
Cons
  • Shipping to home unable to track
  • Get managers with better education to know how to treat a lady
  • Package is missing
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund
Tags
  • bestbuy delivery

Very disappointed with shipment of my purchase online | Best Buy

1.0
Details
Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever purchase products from Best Buy online again. You advertise next day shipping, you should cancel your shipping contact with Ontrac!
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Review
#1726499 Review #1726499 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Return mobile | Best Buy in Ahmedabad, Gujarat

1.0
Details
I purchased nokia 1100 but in order i got samsung mobile
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Review
#1652620 Review #1652620 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
2.9
Details
I placed an order for two phones on August 23rd, they sent me notification that one phone will be delivered on August 26th and one will be delivered on August 27th. I received one phone on August 26th. Evening of August 26th, I got notification that phone that supposed...
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Review
#1646745 Review #1646745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Pricing
  • Web site design
Cons
  • Difficulty in escalating customer service issue
  • Being lied too
Reason of review
problem with delivery, poor customer service
Preferred solution
Deliver product or service ordered
- I purchased a $20,000 Viking Range (plus another 10K worth of appliances) from Best Buy / Pacific Kitchens store in Woodbridge, Virginia on May 9th. I was told by the salesperson that the Range had shipped from Viking on July 26th. Since then, I have been lied to...
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Review
#1640002 Review #1640002 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Salesperson
Cons
  • Responsiveness
  • Failed to provide the product
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$20000
Preferred solution
Deliver product or service ordered

Delivery service | Best Buy in Cumming, Georgia

1.3
Details
Was to have a LG refrigerator to be delivered as of 9:20 but no call after that. Started calling around couldn't get a straight answer finally called again said truck broke down. No sorry, no call and no attempt to give an update. Going tonight to stop delivery and get my money back. No customer service with this company. Will never buy a thing again.
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Review
#1588946 Review #1588946 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund

Best Buy Reviews

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Best Buy reviews
1.0
Details
As a courtesy to the customer, I should be refunded my money, but I guess Best Buy can't afford to do that? It is truly disappointing, especially since they can't even offer a way for the customer to get the product ASAP. There is no concern for the customer needs at...
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Review
#1517668 Review #1517668 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Did not deliver product but charged the full amount
  • No desire to satisfy or help customer when they are wrong
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Tags
  • Best buy worst store ever
  • Lack Of Concern For Customer