Manufacturer: Best Buy Category: Shipping Services Clear all filters (28 of 28 reviews match)
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Where is my mouse Best buy???? DO NOT Deal with Bestbuy go someplace else. A waste of $254. of a warranty that I never used! They do not know what they are doing! I have shredded my Bestbuy credit card...Had to make 6 different phone calls, was disconnected on hold...
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I ordered a vacuum cleaner from them, simple right? Supposed to be 2 day shipping, I received it a week later. Ok I could deal with that. When I received the vacuum, and went to put it together, half of it was missing. There was no handle, no hose, at least 3 of the...
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MattD78

MattD78 I have worked for numerous online retailers and I have NEVER heard of a company saying "keep the messed up one we'll send you a new one".

This place is the worse place to get a cell phone reps do not know what they are doing, They created two accounts under our name but only gave us phones for one account. they have the phone for the other account in there store but they still keep charging us for the...
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I didn't like
  • That i was lied to by a sales consultant just to make a sale
  • That we were lied to and that no one can help us
#1021632
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Best Buy Shipping Service Review

#1023724
Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Best Buy Shipping Service Review

#980314
1.0
Online order was never shipped and I was never contacted. Maybe Best Buy should use some of the technology they sell. *** poor way to run a business. Auto generated emails with inaccurate information and the 800 # is useless. Not one other retailer dropped the ball on Christmas orders. Never again will I shop Best Buy.
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Best Buy Shipping Service Review

#750509
1.0
Horrible customer service and terrible shipping service. Items delayed for shipment repeatedly. Take no responsibility.
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I purchased a washer & dryer from Best Buy on 12/20/16...was told it would be delivered 1/7/17. Come delivery day, we get a call that they only have the dryer, which is not good for more than 1 reason. i call to find out what's going on...had to call the 800 number...
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I was in the market for a new over-the-counter microwave after ours went out. I found the model I wanted and did some comparison shopping online. Best Buy had the best combo of price and availability, so I went with them. Their website said that the microwave I wanted...
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1.3
#984133
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I purchased a TV from Best Buy on 12/16 and had it shipped to my brother in CA. At the time of purchase, the eta for delivery was 12/19. By 12/22, Best Buy realized the item was lost during shipping, but did nothing about it. They finally admitted on 12/27 that they...
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Anonymous

Anonymous We had the same thing happen to us. A Bluetooth cooker was ordered on 12/15/16, with 2 day ship to store (thinking how could that be messed up). 2 days came and went, no notif...

Anonymous

Peter King I have experienced the same level of incompetence from them. I will NEVER buy anything from them again. They are quietly closing stores and I now understand why. Their *** ...

1.0
I didn't like
  • Customer service horrendous
#980540
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I went to best buy to purchase the limited edition 3ds mario edition in black for my 7yo son on Thanksgiving at about 5:30pm, i arrived and immediately asked if it was available to see if it was worth my time waiting in line.. and hour later in line, i nearly made it...
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I ordered for a laptop a month ago. I neither got my laptop nor my refund. I called more than 50 times for my refund, no one responded. Poor customer service. Every time when i call the wait time would be more than an hour and then after speaking for 10 minutes they...
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1.0
I didn't like
  • Wasteing my time stealing my money
  • Bad customer service
#976230
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I purchased a stacked washer/dryer in September 2016 at Pacific Sales, a few weeks prior to their being bought by Best Buy. When I went to the store in November to arrange to have them ship the unit (we just bought a house and it took that long to close escrow), I was...
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2.5
I didn't like
  • Delivery did not happen
  • Inventory system does not work
#975337
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I paid more than I ever expected to pay for a fridge, because it's Christmas week, but mainly because BEST BUY promised delivery in 4 days and I'm screwed!! BEST BUY....if your reading this, and I do hope you are & that this matters to you. I am remodeling my kitchen....
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I liked
  • Ed the salesman
I didn't like
  • Attitudes of the rest of the people
  • Customer service does not exist as near as i can tell
  • Unhappy salespeople
#975236
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