Promised pick-up date for karoake player | Best Buy in Lansing, Illinois

4.0
Details
After receiving a message through your automated phone service that my item was available for pick-up (expected date). However I received an e-mail saying my purchase was delayed when I got home after driving 10 miles to the store. I needed this item for upcoming function. Had I known this item was going to delayed, I would never had bought it. Item order #1117229395587. Purchase 08/17/17 in Lansing, This really inconveinous me. This is not fair to your customers. My name is Robert Black. Member id#4362731923 Rest assured if this item availability is delayed any longer I would be force to cancel my order. I'm very unhappy and would like a response. My email address is black1510@sbcglobal. net
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Review
#1091378 Review #1091378 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Guranteed pick-up date
Reason of review
Order processing issue

Best Buy took my oven and scrapped it two months early

1.7
Details
TL;DR - We bought an oven and hired their haul away service to get rid of our old one. BB showed up and hauled away our old oven, said our new one was on a different truck, and when we called told us we had a 2 month back order. All this AFTER they scrapped our old oven. AND they blamed us for it, despite no notifications of a back order whatsover. So now we have no oven for two months, and no compensation. We ordered the Whirlpool - 24" Built-In Double Electric Wall Oven to replace our old double oven. The delivery was scheduled for a Saturday and was confirmed on several emails. Delivery guys take our oven (which we uninstalled ourselves because we were worried about them damaging the cabinets) and brought it on the truck. They then told my wife the oven was on a DIFFERENT truck. She called Best Buy and they said it had been back ordered for two months. By then the truck was already gone. The delivery had been scheduled for July 15th. Without any notice they changed it to August 28th. But they took our oven anyway! She called customer service twice. The first time they told her she could have had them take the oven back off the truck ANY TIME and it was HER fault (even though the movers LIED before taking the oven). They then told us they had scrapped (aka destroyed) our old oven and we couldn't get it back. The second time my wife called they offered us $25 in Best Buy credit. I finally called and after two LONG phone calls and several disconnections someone EVENTUALLY admitted fault and said that perhaps the warehouse should have waited to destroy our oven until our new one was available. But still they wouldn't credit us or give us any compensation for our trouble. Finally I canceled our whole order and just asked for our money back. So thank you Best Buy for taking our oven, destroying it, and wasting 4 hours of my time until finally just canceling the whole thing. Time to use the grill for a while.
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Review
#1076552 Review #1076552 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery

Item not shipped | Best Buy

I purchased two of the same item . When the package arrived there was only one item in the sealed package and the weight on the package was 4 pounds. If two items were shipped the weight would have been 7.5 pounds. They will not refund my money or ship the missing item. They have placed a claim with the shipper for loosing an item that was not in the package. My reference number is 197983727
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Review
#1057371 Review #1057371 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Not as described/ advertised
1.0
Details
Fraud company - Best Buy
Fraud company - Best Buy
Fraud company - Best Buy
Fraud company - Best Buy
Fraud company - Best Buy
I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.. He hold the item and asked me to pay 91k more for all the item .now the item is in hold .i loss my 80k .please do not order anything from best buy...
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2 comments
Zuriel
#1679005

Brother can you please share your contact number please my number 6362895026 phone number 9980792354 what's up number Pls send me

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Review
#1053116 Review #1053116 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Liars, Took my money and did not deliver. | Best Buy in Valley Stream, New York

1.5
Details
I purchased a Panasonic GH5 paid cash $2200.00, paid for over night delivery$25. Three days later I never got it...Went back to the store in Valley Stream NY. Manager said it left today? He never gave the reason why it never was shipped out. I needed the camera for a shoot in LA my flight was for the following morning...Now im stuck with out the Camera i was hired to use. But do they care? Never again will i step foot in Best Buy...BH from now on. The Sale person just wanted my money period...Promised something that he knew wouldn't happen...Just be honest with the customers...Totally unprofessional.
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Review
#1040692 Review #1040692 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
My client is DJWhookid i was hired to shoot a video...My name is Renny Hurst is a videographer

Dead mouse | Best Buy in North Canton, Ohio

1.0
Details
Bestbuy: Worst people to deal with EVER. Had a 3 year warranty had nothing but problems trying to replace a broken mouse for my iMac. Weeks later I still have no mouse! They said they would ship 2 different times. They never did. Where is my mouse Best buy???? DO NOT Deal with Bestbuy go someplace else. A waste of $254. of a warranty that I never used! They do not know what they are doing! I have shredded my Bestbuy credit card...Had to make 6 different phone calls, was disconnected on hold total of 35 min . Needless to say I am not pleased with Bestbuy. Bye Bye Best buy...I will NEVER shop there again!
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Review
#1030226 Review #1030226 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$254
Preferred solution
Deliver product or service ordered
I ordered a vacuum cleaner from them, simple right? Supposed to be 2 day shipping, I received it a week later. Ok I could deal with that. When I received the vacuum, and went to put it together, half of it was missing. There was no handle, no hose, at least 3 of the...
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2 comments
MattD78
#1312641

I have worked for numerous online retailers and I have NEVER heard of a company saying "keep the messed up one we'll send you a new one".

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Review
#1029687 Review #1029687 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Every aspect of this order
Preferred solution
Full refund

Best Buy Shipping Service Review

Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Review
#1023724 Review #1023724 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Mobile Service | Best Buy

This place is the worse place to get a cell phone reps do not know what they are doing, They created two accounts under our name but only gave us phones for one account. they have the phone for the other account in there store but they still keep charging us for the phone that we never received, This issue has been an on going issue for 5 months and they keep telling us that they will get it fixed and the issue is still there. Now this issue has been send to collection agency. called them again had to explain myself all over because the person (Dillion) that was helping is no longer there. they also said when we purchased our phones we had insurance and they only added it to one line. this is so frustrating and just wish this night mare would all go away, and we would of never went into best buy.
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Review
#1021632 Review #1021632 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • That i was lied to by a sales consultant just to make a sale
  • That we were lied to and that no one can help us
Reason of review
Poor customer service
Loss
$700

Don't Go There...EVER | Best Buy

I purchased a washer & dryer from Best Buy on 12/20/16...was told it would be delivered 1/7/17. Come delivery day, we get a call that they only have the dryer, which is not good for more than 1 reason. i call to find out what's going on...had to call the 800 number twice, and the local store 3 times before I finally got someone. When calling the 800 # the lady said that it was showing that it'd be delivered that day (per what I said I saw when looking online)...then proceeded to say it's back-ordered. {crickets} Ummmm, it can't be both! I get a hold of the manager at the local store, he confirms it's back-ordered, and persuades me to come & pick out a different set...so I stupidly agree. I pick out the new set, am told it's in stock & will be delivered 1/14/17. You guessed it...come that day, they don't have everything. Allegedly they only have half the stacking kit...how that's even possible, IDK! We call & cancel the order, we're done. We went to a locally owned store that day, 20min ordered the same set...paying about $15/mo more with 5yr warranties on both appliances, which we didn't get through BB...and it got delivered 2 days later! I'm still almost a week later (2wks after my original delivery date) dealing with trying to get all the charges off my account. Because they had to push the 2nd sale through to refund it, it apparently charged me still for the installation of the dryer & the 2 haul aways of my old washer/dryer. I'm sitting on hold now trying to work with the manager (who I will admit is very nice, but unfortunately that's not enough at this point) trying to get it resolved. I already disputed all charges...oh, because I'm still being charged something from my original order, not exactly sure what yet, I think the dryer. They have to wait until it's back in the warehouse or something. IDK, but I do know it shouldn't take 2 weeks for all this to be taken care of. So I will be closing my Best Buy card & never going there again, ever! I'm so disgusted and disappointed in the way they handle things.
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Review
#994073 Review #994073 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Multiple Issues...communication, delivery, process of refunding, etc.