Product: Best Buy Shipping Service Clear all filters (0 of 67 reviews match)
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I had a gift card kicking around that I wanted to use for, otherwise I would never bother with Best Buy. Why would you? Still waiting to receive the product. Having done numerous transactions online with Amazon, eBay and the like, Best Buy doesn't measure up in terms...
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Mike_mn
Mike_mn

You didn't mention if it was from BB, or, from a 3rd party vendor.

Product
Best Buy Shipping Service
#966229
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Ordered and iPad online. Paid the extra $12.97 for expedited shipping to arrive Thursday. No iPad on Thursday (or Friday). Online status is "USPS awaiting item". Called customer support. Estimated wait time: 1 hr 45 min! Elected the call back service. Call returned 2...
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1.2
Product
Best Buy Shipping Service
I didn't like
  • Poor shipping information
  • Long hold times
  • Customer service
#965837
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I took the day off from work to accommodate the 4 hour window of time that my delivery would occur ( 8am- 12 noon).It is now 1 pm and still no delivery. After holding with a phone operator for 30 min. I was told I was #8 and the deliverer was currently on #5. So I need...
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Anonymous
Anonymous

It's commonly known that big box store delivery services are always late. Either buy local or plan accordingly. I always assume I'm going to be waiting on them for most of the...

Anonymous
Anonymous

I have the same problem, right now!! My window was 12-4.. I got a hold of them at 415, only for theme to say they can't get ahold of anyone from the warehouse and call back kn...

Product
Best Buy Shipping Service
I didn't like
  • Do not stick to their four hour window
  • Poor delivery service
#964205
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Ordered TV to be delivered 8-12. After 12 called to check status. After on hold for 30 minutes told it would be another 1 1/2 hours for delivery. No one called to let me know they would be late. They can cancel my order but not issue the refund. Have to call tomorrow....
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2.3
Product
Best Buy Shipping Service
#962742
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I was told by the Best Buy store in Surrey Central that I could buy an apartment size chest freezer on line as there wasn't one available in store. I could pick it up at the warehouse in Port Kells B.C. and the problem was the hours of pick up were 9:00 to 1:00 pm. Or...
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Anonymous
Anonymous

Glad to hear you got your way you whiney little baby

4.6
Product
Best Buy Shipping Service
#962453
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We asked to see the manager, he worked it out and we finally after 6 hours of our time and many aggravating calls got our tv, which we paid for online and could have picked up at the store days before. Then we were told by the store manager someone would contact us...
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Anonymous
Anonymous

they did call and give us a fifty dollar gift card

2.9
Product
Best Buy Shipping Service
I didn't like
  • Delivery
#961697
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I ordered an unlocked cell phone under a promotion 2 weeks ago. I was very happy when I received the delivery 3 days later until I opened the box and found the shipping receipt but no phone. I called customer service the same night to get a replacement sent out. The...
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Anonymous
Anonymous

After calling to check the status numerous times since I received the empty box on 11/18 and was told I must wait, the agent I spoke to on 12/5 told me they sent the request t...

h.kitchener
h.kitchener

Receiving an empty box is not uncommon. Someone stole the phone at the shipping center. At this point, I would go ahead and dispute the charge with your card company.

2.6
Product
Best Buy Shipping Service
I liked
  • Fast shipping
I didn't like
  • Delay issue resolution
  • Poor customer response
  • Lack of accountability
#960922
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I purchased an appliance 5 weeks ago that was to be delivered to my home, 1st four hour appointment window no show no call, 2nd four hour appointment window no show no call, 3rd four hour appointment window - you guessed it - no show no call. I went back to the store...
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Product
Best Buy Shipping Service
#959719
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This 4k blu ray player is the best in the market, but buying one from best buy will be your worst experience. I am what best buy calls an ELITE PLUS customer, a title that is worthless if you don't gent the quality of customer satisfaction that (the best customers)...
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Product
Best Buy Shipping Service
I didn't like
  • Worst customer service
  • Worst customer service deserve no stars
  • Very rude customer service reps
#923037
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I bought an entertainment center from Best Buy in Irvine, California. They said "it shipped" the next day. Five days later the only thing in their system was a note that the label had been initiated. I checked with UPS; they did not (and still do not) have it in...
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2.0
Product
Best Buy Shipping Service
I liked
  • Nice staff
I didn't like
  • Lied about delivery
#916875
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