Product: Best Buy Shipping Service Clear all filters (88 of 88 reviews match)
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Best Buy in Mumbai, Maharashtra - Main khush nahi hon yaha se shoping kar ke

5.0
Details
Mera mangaya product nahi mila aur custmer care wale phone nahi utha rahe
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Review
#1121618 Review #1121618 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

DON'T BUY APPLIANCES AT BEST BUY

1.0
Details
I bought a washer and dryer in my springfield, mo store to be delivered. Two days later I received an email saying that my order had been changed to store pickup. The next day I received an email saying that my order had been cancelled. I called the number on the email and after waiting 25 minutes I was told that this was an in-store purchase and that their customer service call in number couldn't help me. Can't imagine what the customer service would be like once the appliances were actually delivered. Be warned!! I will tell everyone I know to avoid Best Buy
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Review
#1108678 Review #1108678 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Bad service after purchase
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Best Buy in Wyomissing, Pennsylvania - How hard is it to get a fridge and dryer?

2.6
Details
In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no idea where any of my order was. It took a WEEK of calling SEVERAL TIMES A DAY and speaking to corporate, the appliance manager, and the store manager above him to get any type of resolution. Bottom line was that our fridge was out of stock (not that they told us), we were not getting it, and we had to ARGUE with them over which we would get and repeatedly ask them to upgrade us for free and give us the warranty. It got installed today.... and it does not really fit. Although we SPECIFICALLY told them the size of the slot it needed to go in, the left door cannot open all the way. Idiots. We are done though, it is what it is. We ended up cancelling the dryer because they could not get an answer on when they would be able to install it (it required a propane conversion). A week is more than enough time to source a dryer and do the conversion. We called a local appliance store, they said they could deliver Thursday. That was it. Nothing else required. We are super pissed and will never EVER shop Best Buy again for appliances of any sort.
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Review
#1093333 Review #1093333 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Post purchase care
  • Responsiveness
  • How i was treated by customer service and manager
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • refrigerators
  • Best Buy Customer Service Nightmar
  • dryer delivery

Resolved: Best Buy - Charged for undelivered product from BestBuy on bestbuy.com

Hello Best Buy Team, I ordered online for a HP laptop on the 'Thanks giving day' last November and still did not received any such package from bestbuy.com. But I have been charged the amount $375.00 as it was a special deal for me on 'Thanksgiving'. Here are the product details: HP - 17.3" Laptop Intel Core i7, 7th Gen 8GB Memory 1TB Hard Drive HP finish in Silver. It has been such an awful experience purchasing from bestbuy. Even after calling the 1800 number they tell that it has been delivered but I did not recieve any such package. I request the BestBuy team to refund the amount by looking into the matter soon.
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Resolved
Review
#1092643 Review #1092643 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Did not deliver product but charged the full amount
Reason of review
Problem with delivery
Loss
$375
Preferred solution
Full refund
Tags
  • Bestbuy appliances
  • Best Buy Customer Service Nightmar

Best Buy - Missed Delivery Date and Terrible Customer Service

1.0
Details
I ordered a Samsung 55" TV from their website 21 days ago. My card was charged appropriately 2 days later. Delivery was scheduled BY BEST BUY and I received email and text confirmations. No one showed up and I was not contacted. I have tried to call several times and I am hung up on when calling Best Buy @ 1-888-237-8289 The last call, I was told a supervisor will not come to the phone to speak to me because the address in their system is wrong. -- Even though online it is correct. Best Buy has the WORST customer service. I have to now contact my credit card company to decline the charges because I have been charged but have NO TV !!! Terrible experience. My advise -- do not buy from Best Buy even if they have a low price. It's not worth it. I am very sad !
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Review
#1091883 Review #1091883 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Lack of delivery
  • Attitude of phone support
  • Waste of time on many phone calls
Reason of review
Poor customer service
Loss
$674
Preferred solution
Let the company propose a solution

Best Buy in Lansing, Illinois - Promised pick-up date for karoake player

4.0
Details
After receiving a message through your automated phone service that my item was available for pick-up (expected date). However I received an e-mail saying my purchase was delayed when I got home after driving 10 miles to the store. I needed this item for upcoming function. Had I known this item was going to delayed, I would never had bought it. Item order #1117229395587. Purchase 08/17/17 in Lansing, This really inconveinous me. This is not fair to your customers. My name is Robert Black. Member id#4362731923 Rest assured if this item availability is delayed any longer I would be force to cancel my order. I'm very unhappy and would like a response. My email address is black1510@sbcglobal. net
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Review
#1091378 Review #1091378 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Guranteed pick-up date
Reason of review
Order processing issue

Best Buy took my oven and scrapped it two months early

1.7
Details
TL;DR - We bought an oven and hired their haul away service to get rid of our old one. BB showed up and hauled away our old oven, said our new one was on a different truck, and when we called told us we had a 2 month back order. All this AFTER they scrapped our old oven. AND they blamed us for it, despite no notifications of a back order whatsover. So now we have no oven for two months, and no compensation. We ordered the Whirlpool - 24" Built-In Double Electric Wall Oven to replace our old double oven. The delivery was scheduled for a Saturday and was confirmed on several emails. Delivery guys take our oven (which we uninstalled ourselves because we were worried about them damaging the cabinets) and brought it on the truck. They then told my wife the oven was on a DIFFERENT truck. She called Best Buy and they said it had been back ordered for two months. By then the truck was already gone. The delivery had been scheduled for July 15th. Without any notice they changed it to August 28th. But they took our oven anyway! She called customer service twice. The first time they told her she could have had them take the oven back off the truck ANY TIME and it was HER fault (even though the movers LIED before taking the oven). They then told us they had scrapped (aka destroyed) our old oven and we couldn't get it back. The second time my wife called they offered us $25 in Best Buy credit. I finally called and after two LONG phone calls and several disconnections someone EVENTUALLY admitted fault and said that perhaps the warehouse should have waited to destroy our oven until our new one was available. But still they wouldn't credit us or give us any compensation for our trouble. Finally I canceled our whole order and just asked for our money back. So thank you Best Buy for taking our oven, destroying it, and wasting 4 hours of my time until finally just canceling the whole thing. Time to use the grill for a while.
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Review
#1076552 Review #1076552 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery

Best Buy - Item not shipped

I purchased two of the same item . When the package arrived there was only one item in the sealed package and the weight on the package was 4 pounds. If two items were shipped the weight would have been 7.5 pounds. They will not refund my money or ship the missing item. They have placed a claim with the shipper for loosing an item that was not in the package. My reference number is 197983727
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Review
#1057371 Review #1057371 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Not as described/ advertised
1.0
Details
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.. He hold the item and asked me to pay 91k more for all the item .now the item is in hold .i loss my 80k .please do not order anything from best buy...
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2 comments
Zuriel
#1679005

Brother can you please share your contact number please my number 6362895026 phone number 9980792354 what's up number Pls send me

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Review
#1053116 Review #1053116 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy in Valley Stream, New York - Liars, Took my money and did not deliver.

1.5
Details
I purchased a Panasonic GH5 paid cash $2200.00, paid for over night delivery$25. Three days later I never got it...Went back to the store in Valley Stream NY. Manager said it left today? He never gave the reason why it never was shipped out. I needed the camera for a shoot in LA my flight was for the following morning...Now im stuck with out the Camera i was hired to use. But do they care? Never again will i step foot in Best Buy...BH from now on. The Sale person just wanted my money period...Promised something that he knew wouldn't happen...Just be honest with the customers...Totally unprofessional.
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Review
#1040692 Review #1040692 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
My client is DJWhookid i was hired to shoot a video...My name is Renny Hurst is a videographer