I purchased this LG washer/dryer combo on Nov. 22nd when they first listed them for $349 each online.
LG - 3.6 Cu. Ft. 5-Cycle Washer - White
Model: WM2016CW | SKU: 8247569
LG - 7.0 Cu. Ft. 5-Cycle Electric Dryer - White
Model: DLE2516W | SKU: 8247603
When I completed the checkout process it allowed me to choose a December 15th shipping date. I need to push back the shipping date because the closing on our new house was pushed back to December 18th. When I called BB yesterday and waited 30 mins he said their scheduling system was broken. So I called back today and again after waiting 30 minutes she tried to brush me off with the same excuse. After I insisted she help me, she discovered that the washer/dryer cannot be shipped because they are "in store only" items. We checked if I can pick them up in Nashville (here) or Atlanta (where I'm moving to), no such luck! When I asked her what my options are, she said we'll need to cancel the order. WTF! Needless to say, I'm REALLY pissed at this point. She said I couldn't talk to a manager and all she could do is open a "case" and someone will call within FIVE days. I pretty much told her I don't care how they need to do it, I don't care if they need to ship it from Alaska, they will need to deliver the W/D as promised...
Obviously I missed out on all the similar W/D deals from Home Depot, Lowes, hhgregg, etc. I could have easily got the same or better deal from somewhere else, I just happened to be *** and pick BB. Not a mistake I'll make again...
I went to the local Nashville BestBuy and spoke to Mike, who is a manager. Mike tried to help me, but was only able to offer a washer and dryer of lesser value (smaller, cheaper LG model). I told Mike we will accept the same value or greater, but not a sub-par product. Mike said that unfortunately they are unable to help me, and that I need to speak to BestBuy online.
I spoke to BestBuy CallCenter and spoke to Tanya. She told me I would need to speak to someone in "Sales" to allocate me a similar washer/dryer for delivery. Someone from Sales called me back and was confused as to why I was asked to speak to them, since they have no power to make any decisions. They would have someone from "Research" call me back within 30 minutes. Nobody called me back after 3 hours, so I called again. I spoke to Tonika who was able to instant message with her supervisor (but unable to let me speak to her). Her supervisor Julia Darmer told her, and I quote, "Too bad, so sad" and to "just cancel the order". Oh how I pray that conversation was recorded!
This is unacceptable customer support! And I can't believe Tonika told me that, LOL! Tonika said she is hired by a 3rd party company and doesn't actually work for BestBuy, but she is the first one who seemed to actually feel my pain!
Now what? Waiting to hear from Best Buy, I don't have high hopes though. :(