On the Monday before Thanksgiving my wife and I went into the Best Buy in Santee Ca to purchase a dishwasher but only wanted to buy it if it was going to be delivered and installed before Thanksgiving because we had 15 people coming for dinner. The salesperson said that was no problem and they could deliver and install it Wednesday afternoon between 2-4 pm.
Great, I would just have to get off work early to meet the delivery truck, no big deal. The dishwasher showed up in the right time frame but told me that they have no notes saying to install it and that another guy would be out to install it. I called the salesperson and asked what happened and she told me that she made a big mistake and that she would work on getting someone out to install it that night. At 6:45 pm someone else from the store called and said I'm really sorry but we can't get anyone out there tonight to install it and it looks like they're 10 days out and told me I should be compensated for the mistake.
Now I'm left with either trying to install it myself which doesn't seem like rocket science but will take a few hours of my time reading through the instructions and getting under my sink and so on, just what I want to do when I'm suppose to be getting ready to make a huge dinner for 15 people. Well, we ended up washing all the dishes buy hand after everyone left which took an extra hour and a half. The next day I went into talk to customer service to take care of the problem and they said they could offer me a $50 gift card.( why would I ever want to buy here again) I said let me talk to a manager,so she went back talked to the manager and said he was too busy at this moment and he can call you later. So 6 more hours go by and still no call,so I call corporate customer service and they try to get the manager to take my call but no luck.
I ended up returning the dishwasher then drove over to Home Depot and bought the same dishwasher from them and they're delivering and installing it for free. The whole ordeal took up so much of our time (ordering it,taking time off from work, calling best buy, waiting for installer to show up,waiting for manager to call back, driving over to talk to manager,driving back home to just turn around and return the dishwasher and wait in line to get money back during black Friday, driving over to Home Depot and order from them and now waiting another week till they deliver and install it. All this could have been alleviated if the manager from Best Buy Santee made time to speak to me and resolve this issue. I even told Best Buy customer service that I was in the market to buy a gas range, refrigerator and microwave in the next 3 months and they didn't even care.
So, Guess what *** manager at Santee Ca Best Buy I will be buying all my appliances at the Home Depot and will never step foot into another Best Buy store again.
And by the way he still hasn't returned my phone call but what do you expect from a guy who isn't qualified to pump gas!!!!
*** You Best Buy
Product or Service Mentioned: Best Buy Customer Care.