Product: Best Buy Sales Representative Clear all filters (28 of 28 reviews match)
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1.0
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This girl kirena helped me the other day and she wouldn’t stop talking she was super annoying get pushing me to buy things even offered me her discounts just to get me to buy stuff one I didn’t want to spend money I was window shopping and two I don’t need help by...
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1 comment
Anonymous
#1398667

Wall of text that I cannot read nor understand.

Review
#1139091 Review #1139091 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy - Horrible, Horrible, Horrible, Horrible, Horrible, Horrible.

2.6
Details
Went to the Best Buy Store in Hammond, Louisiana on November 1, 2017 to purchased the Fitbit Ionic Smart Watch. I told the sale person that I would to buy the watch. Instead of coming back with the watch, he came back with his supervisor. The supervisor asked me was I really going to purchased the watch or just try it on. I was treated like a *** on the street or an homeless person. I told him that I came to Best Buy to buy a TV and the watch. However, I purchased the TV and went next door to Target and purchased the watch. I feel that I was treated unfairly.
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Review
#1124764 Review #1124764 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy - Stupid sales reps

1.8
Details
I walked in to looked at a fridge I had been watching for the last month and the price was 500 dollars off. I got a salesman and asked if it was in stock, It was not, so I asked how long it would be on sale and he said till Saturday. I walked in Friday to buy it and set up delivery and the sale was off. Supervisor said the rep made a mistake and he should have looked up when the sale was off. The store didn't help me and when I call customer service they said if it was a mistake in the store they couldn't do anything for me and that I should have asked for another manager and ask for the sale price. ITS not my job to keep asking for a different manager when the first one says no. How about your reps know what the heck they are talking about. Count me a never shopping at best buy again.
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Review
#1101271 Review #1101271 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Pros
  • Most products
Cons
  • Best buy credit card customer service they lie to much
  • Customer service and delivery
  • Third-party customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Best Buy in Wilmington, Delaware - Execellent employee

4.1
Details
We had a really good service. His name was Jacob Coleman.Even though he was waiting on us. He was still answering questions for other customers. And he had a good attitude. Working with the public can be exhausting.And I thought that he was doing a good job.
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Review
#1078151 Review #1078151 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Good customer service

Best Buy - "Our sales people must over promise to get a sale "

Bought a computer, printer and Geek tech contract to replace old equipment. Sales said all info from my old computer would be put on the new one. On the first try, Geek at the store forgot the Favorites. Second try they got the favorites but they did not work. The dial up support was no help. So we have three failed tries by Geek and it is obvious that they don't check their work. Turns out that there was not enough address data in the old hard drive to allow the transfer. Geek says they complain to Best Buy sales to stop over promising what can be done and the reply is they must over promise ( lie ? ) to make the sale. Summary, sales lies, Geek blames sales, Geek blames Geek, poor tech service, no quality control, you get to make four trips, finally I tell them how to make the transfer and they agree to do it. ( Search each favorite to find the site and page, and enter into new favorites folder )
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Review
#1074132 Review #1074132 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
1.0
Details

Update by user Apr 08, 2017

Definitely stay away from Best Buy, cancel any Best buy cards - for that is exactly why Best buy rep asked me for a credit card, I didn't apply for it....

Original review posted by user Apr 08, 2017

Brought a dvd player and tv.Dvd player came with no cords for hookup. Was not informed by sales clerk. Made a round trip cab ride to get an explanation. Had to buy hdmi cord. Total spent after a $250 purchase, an addition $60 (for round trip and cord) Dumb a*****....
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4 comments
Hasini
#1313722

Besides the fact that they make money if you buy a cable from them, they don't know how long a cable you need. If they included one that was too short for your use you'd complain about that.

If it was way too long you'd complain because it made a mess behind your equipment. This way you can buy one that fits you installation. Also it's correct that you should not pay their usurious prices.

This is not a new thing. When printers used parallel cables they didn't include cables for the same reason.

Anyway, it's not Best Buy who decides what to include.

Face it, you just made a mistake, accept it, buy a cable and move on enjoying your new device. It will make your life a lot easier.

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Review
#1031725 Review #1031725 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
1.0
Details
On February 11, 2017 walked into Best Buy store#345, Huntington Station and was looking for a specific TV that was $999.99. A sales consultant by the name of Justin Milione greeted us and showed us where to find the TV. He then proceeded to tell us that a better TV...
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2 comments
Anonymous
#1297495

I guess you're right... I am an honest person and respect the same in return.

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Review
#1014362 Review #1014362 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • That i was lied to by a sales consultant just to make a sale
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Best Buy in Los Angeles, California - Horrible In-Store Customer Service by Employer Sonny!

1.8
Details
I went to the West L.A Best Buy located on Pico Blvd to purchase a new cell phone and have my old contacts and such transferred over. I must say that this Best buy has horrible customer service, the entire staff were either talking or texting on their personal phones, talking among themselves and not helping! I waited in line for a good hour before getting ringed up, having only a family ahead of me! The personnel by the name of Sonny was incredibly rude, unprofessional, and lacking any knowledge of phones! First off he handled my new phone very abruptly, kept hitting the screen buttons very hard, until I took it away from him and asked him just to walk me through it. He kept looking at his watch the whole time and asked two employees if they could help because he first off couldn't find the Settings app, he couldn't find the volume buttons (located on the back of the phone), and he couldn't figure out how to transfer any of my pictures and contacts over that were previously saved onto my SD card! I would avoid this best buy if you have any dire questions and help needed, and stay away from Sonny who is too incompetent and rude to be working there.
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Review
#885929 Review #885929 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • Customers do not answer the phone
  • Bad service after purchase
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy in Costa Mesa, California - SOLD ME THE THINGS I DID NOT NEED OR ASK FOR

2.7
Details
Gee what can I say, I thought Best Buy was a solid place to shop and had prices and knowledge to make it worth while to drive to. After a simple request about buying a simple stereo system they said I needed a home theater system. Granted I'm knowlegabe and should have just stuck to my original game plan, I was told using sirus needed this specific unit, along with other things that he assured me was gong to make it all work beautifully. it would do everything I needed it to even though we did not have internet or cable in our vacation home in Mexico. I un-pack the entire system so I could hide it in our car to avoid the typical duty Mexico gets if bringing in anything purchased here. Never the less after hours of frustraiton trying to set this puppy up, I find I need to be on an internet net work and everything is controlled by a t.v. screen etc. I was so frustrated it bothered me for the next few days that I had asked the righ questions went to all this trouble and spent this amount of money to find I can't use it in our remote location. Just what i told the sales guy I didn't want to happen. yep I'm a dumb *** for letting someone sell me this but I trusted the sales person who up sold me big time. And like so many others I'm stuck. Bottom line I will never use Best buy for my needs. Its unfortunate as I own my own company and am the type of customer Best Buy needs to stay afloat. it won't be long, I can assure you they will go under. I saw something in the L.A. Times that Amazon is giving them a run for their money. After reading others reviews I can see the ship is sinking. I should have read the reviews first. if I did this to my customers I'd be out of business in the blink of an eye. I have a few choice words for Best Buy but can't use them on this review.
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Review
#879827 Review #879827 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
sold me a system I can't use after making it clear to the salesperson where this was going to be located, in Mexico no on line or internet.
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Stereo Sales Crew

Best Buy in Saint Petersburg, Florida - Horrible customer service/lying drivers

1.6
Details
Best Buy - Horrible customer service/lying drivers
Best Buy - Horrible customer service/lying drivers
Best Buy - Horrible customer service/lying drivers
Purchased a refrigerator through the St. Petersburg store and asked the sales person for late delivery. He provided correspondence that stated what time I should expect a call, the automated call came early (I was not home) and was not within the window that I had previously requested. I called the first thing in the money to provide a contact number for 30 minute call ahead. The person called at 10:10 a.m. EST per the missed call log of my cell phone and did not leave a message. I could not imagine a business would call for a specific reason (call ahead) and would not leave a message. Shortly thereafter, I decided to return the call thinking it may have been Best Buy (863-256-1311). A rude customer service representative (Lisa) confirmed that it was them calling for the 30 minute call ahead. Best Buy's driver left a sorry they missed me tag with the time of 10:20 a.m. on my door. I called repeatedly to let the customer service group know that driver did not uphold the request and of the 3 times I called, they all said sorry, but the driver was not going back. I asked to speak to a manager and was told JJ was in a meeting but he too reviewed the issue and said the driver could not go back. I repeatedly explained to each customer service representative that I had 4 coolers of food that needed to be refrigerated or frozen to no avail. Then, I mentioned to Janet, the last customer service representative that repeatedly I had been told what the driver could not do and no one had ever tried to rectify the situation by offering that the delivery take place tomorrow. The last time I purchased big ticket items was 13 years ago for this very reason. Their customer service if awful. Janet is the only one who gave 100% and is obviously the only one who understands the definition of excellent customer care in the entire corporation. Too little, too late.
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Review
#806337 Review #806337 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • Management refusal to take call
  • Customer service
Reason of review
Problem with delivery
Loss
$1100