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I remember why I stopped shopping there now! | Best Buy in Madison City, Wisconsin

1.5
Details
I purchased a 55 inch TV and a bluetooth adaptor - the person who sold me it said the TV has 15 days return and the adaptor has 90 day return policy. I could not figure out how to work the bluetooth adaptor after talking with support several times and wanted to return it. The sales persona lied to me about the 90 day policy, the geek squad said it was 15 days all products due to my 'plan' level, and the managers would not make it right. I called corporate and the child who answered the phone said 'too bad' read the conditions after 45 minutes of wasting my time. I will never ever shop there again and I hope they go out of business like Circuit City did - I should have bought it on Amazon like I wanted.
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Review
#1557128 Review #1557128 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • Refund
  • No service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
Tags
  • Bad return policy

Attitude | Best Buy

The sales person at Best Buy computer section had a terrible attitude towards me, I felt like I was bothering her by asking for some help buying a cable. She never smiled never said hello or made me feel welcome at all. Like it was beneath her to wait on me. This happens a lot with the sales people at this store, I’m done never shop there again. Customer service sucks.
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Review
#1504085 Review #1504085 is a subjective opinion of poster.
Service
Best Buy Sales Representative

Nice salesperson | Best Buy in Washington, District Of Columbia

Went to columbia heights BB and casually dressed sales guy was very helpful. Let me try different noise cancelling headphones till i found the best pair. Listened to my needs. Recommended sony and yeah these are great. Given my noisy urban home this is ideal. Now i can meditate listen to bird sounds whatever. Even with the besy pair and noise cancelling you are better off connecting with Bluetooth so power stays on. Noise cancelling is more complementary with some music to block out all sounds. (Had to buy a Cloudz pillow for night rest so can keep headphones on.) PS This purchase possibly even cancels out the superlousy LG 3g phone I bought from BB that never worked and phone wanted me to enter my credit card #.
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Review
#1447740 Review #1447740 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Good customer service

Sales man with terrible attitude | Best Buy in Tukwila, Washington

4.2
Details
I been buying from best buy for years & i’m best buy elite customer service, but yesion south center best buy there is employee make it the worst experience ever, he has attitude not helpful at all.
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Review
#1432635 Review #1432635 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Rip you off by telling you lies | Best Buy in Reseda, California

I'm visiting from Australia, told the service guy the we are from Australia and that all our phone networks are GSM. The stupid Muppets advices us to get Total Wireless as a pre-paid service so we can use our phones. Well TW only use CDMA, this is incompatible with our iphones. If I was still there at Simi Valley it would punch those jerks in the face, I spend $110 on a service that I can't return for a refund. The sales muppet know I would be leaving the next day so he knew I was unable to return to the shop.
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Review
#1425735 Review #1425735 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Lied to get the sale or do not know products
Loss
$110
Preferred solution
Full refund
1.7
Details
I was at best buy Holyoke today Saturday 8/18 18 ans asked a sales person where the ipads were and he showed me and I asked for one and he proceeded to wait on someone much younger than me. I am 75. Another person asked me if they could help and I said no because I...
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1 comment
Anonymous
#1543819

So did you Ask to Speak to the Store manager at that time?

Review
#1333044 Review #1333044 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
1.0
Details
I was in the Best Buy at Bell Creek Rd in Mechanicsville, Va on 6/21/18 and needed assistance in finding a USB cable and flash drive. The salesperson answered my questions about the cable. Then I made a request about the flash drive and he pointed the location to me. I...
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Review
#1285834 Review #1285834 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
1.0
Details
Saleman lies to sell ptoduct - Best Buy
I came into your store in Irving Tx Airport Fwy. I was looking at 65inch Tvs.A sales lady told me this is a great tv.She showed we everything about it.I looked at other tvs I decided to take it.I said for this price on the TV I want the best warranty you have and she...
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Review
#1285375 Review #1285375 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
4.9
Details
I went to best buy today 6/2 to purchase a gadget to download my music to and take it with me when I go walking...yeah I know I'm way behind the tech that's out there. anyway I met up with a tech at the cary crossroads store#147 LUCAS ADAIR, and told him what I wanted....
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Review
#1270273 Review #1270273 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Good customer service

Best Buy Reviews

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Best Buy reviews
1.0
Details
My recent experiences have been abismal with Best Buy and their staff. I had gone into the store looking to have a car alarm installed in my camper van. Without even looking at the vehicle, they said that a motion detector could not be used in that vehicle. That was my...
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2 comments
Anonymous
#1452252

Do your own research. Why would you expect minimum-wage employees who get no commissions to know every single product on their shelves? You need to take ownership of your purchases.

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Review
#1212878 Review #1212878 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service