Purchased warranty on Samsung rechargable 3D glasses. First the SALES people didn't know what they were doing. I kept asking you sure these are going to work with the model I have. Yes they replied, 3 different sales people stated this. I told them you sure because mine is not listed on the box. Yes they replied. I bought 6 at the time for the girls to watch a movie that night. Spent most of my time trying to get them to work. Called Samsung tech support. They worked on it for an hour, then asked me what is the model number. Samsung than said those are the wrong glasses. This didn't happen once but twice. Ok I finally get the right ones and I paid for the warranty because the sales person talked me into it. The glasses worked for about 5 minutes. That is all we used it at the time because by the time you get them to work your exhausted and are done, or at least in our case. We TURNED THEM OFF. Well we go to use the like months later, and none of them work. Try to take advantage of my warranty from Best Buy. I go to their Customer Service Return line which is also their GEEK SQUAD line. Only two people in front of me. One took over a half hour for the the guy in front of me to get assisted. A Manager walks by and asked how am I doing, well did he get an ear full - especially since he was just saying that but didn't really expect me to answer. After informing him of how poor the service and how *** this was to have all of us wait in your Geek Support line to get assistance, he said well someone will be with you shortly. Really, because your shortly and mine are two different things. If they had to wait they would make me pay, but our time well Best (actually worst buy) Buy thinks is worth nothing and doesn't care. So finally almost an hour, I start to tell the lady, she interupts me because some coworker walked up and interupted. Why is his time more important than mine, it isn't. So anyways they are talking about a party, and joking around right in front of me. LMAO I coudn't freaking believe it after about 5 minutes I finally had it. Hey I think you need to get back to work or explain to your manager why I start screaming for assistance. PISSED off at this point. I have one of those rewards cards that show how much money I spend in their *** store. Well after they look at my receipt go back and forth through the computer they find my warranty. Start to say *** stuff like the date is wrong, I said you knuckle head, look at what your doing the date on our receipt and what your looking at. Well oh, they said I was looking at the wrong one. Yes you are this goes on for another 20 minutes, well they finally found it and said ok she will process this and you can be on your way in a moment. By the way no sorries at this time. Oh she says, then goes to the back where the manager was hiding and who did not come back. She then comes back we can't do anything. WHAT!! after spending all this time. Yeah, you will have to take this up with the Manufacture. I yelle for the *** in the back. I finally came up and I said I am done. I said look at the items I purchase here. I am done. Let's go over a few 80" LED TV 240htz, computers, phones, BEATS - 4 pair headphones the Executives, 60" Samsung LED 1080, plasma, the list goes on and on. I usually only buy stuff from these knuckle heads when I (in my mind) can't wait until the next day. Well now, never again. Can't trust them, people are grumpy, they don't know much, and never available. What the heck do these companies think they are doing? Rate them a 0 and won't be purchasing from them again.
This is a common retail practice to not issue cash refunds over a certain amount and to have a check issued. This is CLEARLY stated in Best Buy's return policy:
"If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days"
So no, Best Buy is not going to reimburse you for gas or the interest (really 10 days worth of interest?) and this is not a selective policy because it's applied to everyone. And good luck finding another retailer who doesn't have a similar policy.
the company is pocketing the double money I get charged double the amount I took out they double it every time they are crooks