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Best Buy Can't Find My TV

Took my Samsung TV to the Lynnwood, WA geeks for repair under warranty. They shipped it off to their geeks in California on one of their own trucks with absolutely no way to track where it is. Took two weeks to arrive only to be told there's nothing wrong with it. BS!! California geeks shipped it back next day and now it's 19 days later and still no TV or a clue as to where it is. The work order guarantees 2-4 weeks and they are 4 days over that. This is important because my Samsung warranty runs out in a month and I'll still need to get it fixed. I'll never buy another thing at Best Buy. Everyone I've had contact with, from the manager, geeks to sales has been nothing but frustration.
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Review
#531599 Review #531599 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$177
Preferred solution
Deliver product or service ordered
Best Buy - There weren't any pegs over there with this item. your ales associated selected the item for me.
Best Buy - There weren't any pegs over there with this item. your ales associated selected the item for me.
Best Buy - There weren't any pegs over there with this item. your ales associated selected the item for me.
Visited your store on 8/27/14 had an associate assist me in looking for a power station. She took me over. I saw most expensive power station were on the top. And less expensive were on the bottom .I pointed to the one on the bottom for 19.99 she pulled it off the peg....
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1 comment
Anonymous
#1154241

Did they check the tag? Most of the time if its not the same model number then honestly they really don't have to honor it. A customer, such as yourself was probably looking at it and put it in the wrong spot.

Review
#526817 Review #526817 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction

Best Buy in Stockton, California - No help untill I complained and selective policy on return amounts

I had to wait and watch sales reps look at me as they walked by without helping me (this is not the first time). I wanted to spend $1000 on a camera setup. I had to complain and get a manager to get helped. Sorry customer service!!! I needed to return something valued at $900. I paid in cash but they will not give you back cash unless its under $600. The manager told me that they are not a bank! But if 3 customers returned items valued under $600 each they would get cash back. So they do have the cash. Now I had to drive home which is out of town and have to drive back into town to cash a check when it arrives in a week or 10 days. So they are costing me my time and wasting my gas. Will they cover this expense? What about interest on my money that they would not give me back until i get a check and cash it? So they have selective business policies depending on how much you spend. Kind of like discrimination isn't it? I have spent A LOT of money at best buy on numerous stereos, tv's, kitchen appliances and computers. TIME TO DO BUSINESS WITH SOMEONE ELSE!!!!!
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2 comments
MattD78
#928320

This is a common retail practice to not issue cash refunds over a certain amount and to have a check issued. This is CLEARLY stated in Best Buy's return policy:

"If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days"

So no, Best Buy is not going to reimburse you for gas or the interest (really 10 days worth of interest?) and this is not a selective policy because it's applied to everyone. And good luck finding another retailer who doesn't have a similar policy.

Anonymous
#925679

the company is pocketing the double money I get charged double the amount I took out they double it every time they are crooks

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Review
#494061 Review #494061 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Tags
  • customer servive
I purchased a 60" Samsung SmartTV from the BestBuy in Butler, NJ. The 'buying' experience was excellent (sales associate and dept. manager were great). The 'installation' experience with the Geek Squad was excellent (both technicians were courteous and more than...
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Review
#462877 Review #462877 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Tags
  • Telephone Support
I bought a computer 3 weeks ago, and it is full of problems. I took it into the store today, and asked what they could do to fix the problems. They said they could sell me a $200.00 tech support program. Other than that they weren't willing to do anything. The...
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5 comments
Anonymous
#793681

I'm stunned by the number of Best Buy employees that don't give a *** about customer service before, during and after the sale. Once retail employees view their customers as the enemy the game is more than likely over for that company.

I'm stunned by the number of younger employees that look at customers as the enemy, have attitude etc. It seems like they only want the spenders. If you are not buying the 3000 dollar big screen of the 1500 dollar gamer computer they don't want to deal with you. That is very poor management and training.

If a customer wants the cheap stuff, won't buy accessories or the warranty so be it. No matter how small that sale EVERYONE is important as are the customers that come in after the sale.

I don't know wether Best Buy employees get commission but it seems like they have no incentive for good customer service or training/learning.

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Review
#456518 Review #456518 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Loss
$350

Best Buy - PURCHASED WARRANTY - THEY DIDN'T LIVE UP TO IT

Purchased warranty on Samsung rechargable 3D glasses. First the SALES people didn't know what they were doing. I kept asking you sure these are going to work with the model I have. Yes they replied, 3 different sales people stated this. I told them you sure because mine is not listed on the box. Yes they replied. I bought 6 at the time for the girls to watch a movie that night. Spent most of my time trying to get them to work. Called Samsung tech support. They worked on it for an hour, then asked me what is the model number. Samsung than said those are the wrong glasses. This didn't happen once but twice. Ok I finally get the right ones and I paid for the warranty because the sales person talked me into it. The glasses worked for about 5 minutes. That is all we used it at the time because by the time you get them to work your exhausted and are done, or at least in our case. We TURNED THEM OFF. Well we go to use the like months later, and none of them work. Try to take advantage of my warranty from Best Buy. I go to their Customer Service Return line which is also their GEEK SQUAD line. Only two people in front of me. One took over a half hour for the the guy in front of me to get assisted. A Manager walks by and asked how am I doing, well did he get an ear full - especially since he was just saying that but didn't really expect me to answer. After informing him of how poor the service and how *** this was to have all of us wait in your Geek Support line to get assistance, he said well someone will be with you shortly. Really, because your shortly and mine are two different things. If they had to wait they would make me pay, but our time well Best (actually worst buy) Buy thinks is worth nothing and doesn't care. So finally almost an hour, I start to tell the lady, she interupts me because some coworker walked up and interupted. Why is his time more important than mine, it isn't. So anyways they are talking about a party, and joking around right in front of me. LMAO I coudn't freaking believe it after about 5 minutes I finally had it. Hey I think you need to get back to work or explain to your manager why I start screaming for assistance. PISSED off at this point. I have one of those rewards cards that show how much money I spend in their *** store. Well after they look at my receipt go back and forth through the computer they find my warranty. Start to say *** stuff like the date is wrong, I said you knuckle head, look at what your doing the date on our receipt and what your looking at. Well oh, they said I was looking at the wrong one. Yes you are this goes on for another 20 minutes, well they finally found it and said ok she will process this and you can be on your way in a moment. By the way no sorries at this time. Oh she says, then goes to the back where the manager was hiding and who did not come back. She then comes back we can't do anything. WHAT!! after spending all this time. Yeah, you will have to take this up with the Manufacture. I yelle for the *** in the back. I finally came up and I said I am done. I said look at the items I purchase here. I am done. Let's go over a few 80" LED TV 240htz, computers, phones, BEATS - 4 pair headphones the Executives, 60" Samsung LED 1080, plasma, the list goes on and on. I usually only buy stuff from these knuckle heads when I (in my mind) can't wait until the next day. Well now, never again. Can't trust them, people are grumpy, they don't know much, and never available. What the heck do these companies think they are doing? Rate them a 0 and won't be purchasing from them again.
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Review
#447856 Review #447856 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Loss
$400

BEST BUY WORST ELECTRONIC STORE IN AMERICA

BEST BUY CUSTOMER SERVICE REPS ARE IGNORANT, UNPROFESSIONAL AND DONT HAVE THE KNOWLEDGE, COURTEOUS AND CUSTOMER SERVICE SKILLS THAT A TRAINED CHIMPANZEE WOULD HAVE. IN ALEXANDRIA VA. I WAS PURCHASING A LAPTOP, MY GOAL WAS TO INQUIRE AS TO WHETHER THE LAPTOP I DESIRED WAS COMPATIBLE TO DOWNLOAD WINDOWS 7 ON. I WAS INGNORED BY SEVERAL STORE EMPLOYEES, WHEN I ASKED FOR HELP AND WHAT I NEEDED I WAS REFERRED TO DIFFERNT STORE ASSOCIATES THAT HAD THE BRAIN OF A HAMSTER. THE MANAGER WAS NO BETTER HE COULD BARELY SPEAK ENGLISH AND I DOUBT HE EVEN HAD WORKING PAPERS. WHEN I COMPLAINED TO THAT SO CALLED MANAGER, I WAS BERATED AND INSULTED AND TOLD THAT MY EXPECTATION OF NORMAL CUSTOMER SERVICE AND NEED FOR QUESTIONS ANSWERED WAS UNREASONABLE. MY BOYFRIEND AND MYSELF WERE LIVID, WE CALLED THE 800 NUMBER AND FILED A COMPLAINT, I SUSPECT NOTHING HAPPENED WITH OUR COMPLAINT. I HAVE THE PROPHECY AND FUTURE FOR BEST BUY: ONE THAT INCLUDES STORES BEING SHUT DOWN AND BANKRUPTCY BECAUSE OF NO SALES. PEOPLE DO NOT APPRECIATE BAD CUSTOMER SERVICE AND LACK OF CONCERN FROM MANAGEMENT WHEN CUSTOMERS COMPLAIN. THE CUSTOMER SERVICE IS ALLOWED TO TREAT CUSTOMERS THAT WAY IN THE STORES BECAUSE THERE IS NO ACCOUNTABILITY IN THE AREA OF MANAGEMENT AT THE CORPORATE LEVEL. WHEN BEST BUY REALIZE CUSTOMERS HAVE CHOICES WHERE WE SPEND OUR MONEY, AND THAT WITHOUT CUSTOMERS THERE IS NO BEST BUY THEN THE ATTITUDE WOULD BE CUSTOMER ORIENTED. UNTIL A CATASTROPHIC DECLINE IN SALES HIT BEST BUY THEY WILL CONTINUE THEIR BAD BEHAVIOR AND HORRIBLE TREATMENT OF CUSTOMERS. ITS ONLY A MATTER OF TIME UNTIL BEST BUY GOES UNDER, AND WHEN IT HAPPENS. MOST CUSTOMERS IN THE KNOW, WILL NOT MISS BEST BUY. IT WILL BE SO LONG, AND ITS ABOUT TIME.
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5 comments
Anonymous
#680201

1. Holy caps lock.

2. I have a feeling your one of those people that stands in a department for 2 minutes then gets pissed that the associates are helping someone else.

3. Best Buy is a legitimate company, they wouldn't hire someone who was an illegal, although, that is some really worldly thinking there.

4. Your complaint was probably illegitimate, and you probably SCREAMED THE WHOLE TIME YOU WERE ON THE PHONE COMPLAINING, WHICH MAKES NO ONE WANT TO LISTEN.

Mike_mn
#679847

Ok. I didn't even read your obnoxiously LOUD and difficult to read UPPERCASE message.

Is this how you deal with issues.... TALKING... VERY... LOUDLY...

AND...

POSSIBLY... SLOWLY....

Anonymous
#676286

Lol....go to Walmart. I'm sure they're much smarter...Lol.

Probably get the butcher out from the back to come help you pick out a computer. You're probably just computer illiterate and that's why no one knew what you were talking about.

Anonymous
#676191

Lol cry baby

Patrick
#673219

oh shut up. you were probably the one with the problems if you can't even figure out how to turn your caps lock key off.

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Review
#422933 Review #422933 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Best Buy in San Rafael, California - Mobile Phone buy back program

I went last Friday to trade/upgrade my Galaxy SIII I had bought there six months ago for a Galaxy Note II, and was told by the sales kid that they could not "buy it back" for the upgrade. After he double-checked with his "manager", he came back with the same story, no alternatives, no work arounds, and no sign of the manager. I just completed a 1+ hour phone call to corporate to report my experience and file a complaint. On this call I discovered that they actually do have a trade-in program they failed to mention at the store. Oh, and I was told that I had nothing to complain about by what could only be the first level customer service rep. They have lost a Premier Silver customer.
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1 comment
Mike_mn
#605637

I like the term you used 'Sales Kid'! Haven't heard that before, but it's true.

I've felt that many times.

Whomever your spoke too should have provided you some type of retro refund. It's apparent they don't really care. The store screwed up, and screwed you... and BB doesn't care!

It might be because it's the carrier's plan and not BB, so they don't really have any incentive.

If not keeping a customer is incentive for them, then they are tonally clueless, and do not deserve you as a customer. It's too bad this cost you money.

Review
#381705 Review #381705 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Loss
$150

Best Buy in Boston, Massachusetts - BESTBUY CUSTOMER SERVICE SUCKS

I WENT TO BEST BUY WORCESTER MA TO BUY A LAPTOP COMPUTER. USUALLY, A CUSTOMER SERVICE REP IS READY TO SWOOP DOWN ON YOU TO ASSIST YOU IN BUYING AN ITEM. THIS WAS NOT THE CASE IN MY PURCHASING A NEW LAPTOP FOR SCHOOL AS I TOOK OUT A SMALL LOAN TO ACQUIRE IT. I RESEARCHED WHAT THEY HAD ON SALE BEFORE I EVEN WALKED INTO THE STORE KNOWING WHAT BRAND, PRICING, ETC. THAT FITS MY NEEDS. THE ONLY SALES CLERK WAS BUSY WITH ANOTHER CUSTOMER FOR AN HOUR AND THE OTHERS WERE STANDING AROUND IGNORING ME FOR ABOUT AN HOUR. FINALLY I HAD SOME ATTENTION FROM A CLERK WHO WAS NEW AND TOLD ME HE COULD NOT SHOW ME THE LAPTOPS THAT I WANTED TO CHOOSE FROM AND BUY. BECAUSE HIS MANAGER DID NOT ALLOW IT! OK, I THOUGHT, LET ME PAY FOR ONE ON THE WEB SITE THAT WAS ADVERTISED ONLINE AND ORDER IT TO BE DELIVERED TO THE STORE AND I WOULD PREPAY FOR IT AS I HAD CASH IN HAND. I WAS TOLD IT WAS AGAINST STORE POLICY, AND THEY CANNOT DO THAT! THE OTHER CLERK WAS STILL HELPING THE CUSTOMER MAKE UP HIS MIND ON ANOTHER ITEM. SO I WENT TO CHECK OUT THE OPEN BOX SPECIALS AND SAW ONE LISTED FOR $350 ON THE BOX . USUALLY YOU PAY THE LISTED PRICE, MAKE YOUR PURCHASE, AND BE ON YOUR WAY. NOT IN THIS STORE! THEY TACKED AN EXTRA $100 TO THE PRICE SAYING THAT THEY DID THE RESTORE DVDS AND INSTALLED AN ANTIVIRUS TO THE LAPTOP HENCE THE EXTRA $100 CHARGE. THAT WAS THE STRAW THAT BROKE THE CAMELS BACK AS I MADE MY PURCHASE AT A LOCAL WALMART WITH NO PROBLEM. I WILL NEVER BUY AT ANY BESTBUY AGAIN!
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4 comments
Anonymous
#467664

I agree, just ask us for help and let a manager know instead of complaining online. Or do both.

Managers do care, its their job! And you didn't have to buy that service ans not every item is available for ship to store.

I'm sure the guys atbwalmart knew exactly what you needed. I actually had a Walmart employee say, " what's a gigabyte?"

Patrick
#466402

this guy is definitely a ***. just what we like to read, an all caps post that makes you feel like you're reading the typing of any angry little kid.

he (or she) probably doesn't even know what needs they had for a laptop. plus they called it a laptop computer, just call it a laptop or a computer. I mean that's like calling a car, a car vehicle. next time, you big *** baby, ask for help instead of standing there like a lost little kid.

for some reason, you were so fixated on the guy that was helping someone else. did you want to show him a good time after he sold you a laptop or something? like I said, sometimes you should ask for help instead of getting bottle fed every time. and so what if they charged an extra $100 for the extra stuff?

you could have just asked for the laptop that didn't have all of that extra stuff done for it and saved yourself $100.

like guy number 3 said, enjoy your cheap laptop that won't last long and I'm sure you didn't buy the extended warranty. so your next post will probably be that Walmart wouldn't return your laptop after 6 months.

Anonymous
#466309

Caps lock will really garner you support on this site, I recommend using it every time.

That said, you pointed out the computers person was tied up with another customer for what you apparently thought was an unreasonable time. The other customer probably left very happy that the person took the time to help him. As far as "the other associates ignored me" and "the new guy wouldn't do laptops with me because the manager said no," not everyone in a best buy knows anything about a laptop. I wouldn't walk into wherever it is you work and expect you to know everything about someone else's job. So to say they all ignored you, is ignorant. Same goes for the new guy, the manager clearly didn't feel that employee was ready to help a customer purchase a computer that required a "small loan".

Going by your target price of 350, I hope you enjoy the year you get out of the Walmart laptop(this would be the same at Best Buy.. ever heard of you get what you pay for?)

Besides, it looks like the caps lock key is already broken, and so is the grammar checker.

Anonymous
#466307

When you write in caps nobody cares. :grin

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Review
#312298 Review #312298 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Best Buy in Dekalb, Illinois - Deceptive warranty

In Feb. of this year i purchased a 37" Toshiba tv, at the register i was asked if i wanted the extended warranty,2yrs $30, said sure! so a few months later when i get home from work i discovered that the tv had been hit in a corner of the screen., so i figured no problem i purchased the extra warranty, so i took the tv back to the store and had the reprint the sales receipt so that i could show that i had the extended warranty. the B/B geek squad person turns the tv on and tells me "sorry thats an impact damage that isn't covered by warranty" i inquired as to why that isn't covered; that told me that that would be a damaged policy and they only offer that on computers. so at this point i fairly mad, the clerk informed me that the repair would be as much as a new tv, and even made a store brand suggestion to which i declined. at this point the clerk asked what i wanted to do with the tv. i said do whatever with it, since the warranty would repair it and left the store. at this point i went across the street to Wal-Mart and inquired with the sales person about there tv warranty and was told 1 year man. 2 year ext. i then asked "what isnt covered", the sales person told me "Loss and Theft" and said it in a very "SURE" fashion., so i redirected by asking, so if someone hits the screen and damages it is that covered (impact), to which he said "YES" loss and theft are the only things not covered. so at this point im well .....beyond pissed, went back to B/B and asked for tv back and to see manager..... had a conversation about the warranty and how i felt the weren't honoring it the correct way and wanted the number for B/B customer complaint, i also informed them that i felt that they where just refusing to honor the warranty. after leaving there i called B/B and was on the phone with them for about 40m went thru 5 different people at least 3 of them agreed that the salesperson at the register should have made a point of telling the customer that "impact" wasn't covered!!!! 1 even went so far as to say that the info not being pointed out was a bad store issue and should be corrected. while talking to the B/B service people i brought up the scenario ...what if i had bought a $3k tv and i got dropped or hit.....short version SOL!!!!! so the last person i spoke with arranged to have the store GM and not the g/s manger call me later in the week and see if we cant resolve this issue. well, maybe i should have made sure to get a copy of the warranty info,...the claim that i would have been given one...dang i f remeber getting it; haveing small kids..well i did get the info which i dont think i did at least had been told by the cashier that "impact" wasn't covered....lol i would have walked out of the store and made my purchase elsewhere!!!!! OH!!....while i was talking to the G/S people at least 2 of them outright said that the cashiers dont make a point of telling customers that the warranties,both manufacture. and extended don't cover impact!!!!!
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9 comments
Anonymous
#608398

I, myself, have never experienced a warranty that covers damage through negligence. This does not imply that the damage was done with intent.

But a warranty usually states something akin to "replace or repair manufacture's defects for (period of time). Negligence is excluded."

Patrick
#464597

and interested party, shut the *** up. no one cares what you have to say.

I'm not saying Best Buy is an amazing company. but it's not the employees fault.

most likely, they're working for a greedy company and they're too cheap and lazy to teach them to tell the customers everything. so don't blame the people that have no control over what happens with the warranties.

Alan C
#464544

FACT: Damage is not covered on TVs purchased from either BBY or Walmart.

Most "sales" pitches contain lies or just plain ignorance of facts.

By purchasing from BBY, you set yourself up for everything you got.

Anonymous
#464199

@ihatestupidcustomers:

Best buy employees are notorious for their laziness and no training. They are told to say specific things and to ask ridiculous questions.

I have worked in retail for over 20 years. Never have I seen such *** poor customer service and just non intelligent, not trained ***. They work at best buy...a company that is going under for this specific reason. Frank bought the tv.

The girl at the counter should not try to sell something that she had no clue about . If she is going to sell best buys *** warranty then she needs to know it in and our. Also, how is frank supposed to read a little insurance packet, in line, with people about...just to see the fine print.

Customer service means not being a *** and in your case an arrogant ***. Best buy is a *** store with worthless staff.

Anonymous
#464041

Best Buy is garbage so why don't you shut your pie hole already.

Patrick
#463948

okay Frank. would you rather me say piece of *** kids?

or maybe just *** *** Frank?

also, your idea of needing to separate every sentence from the rest is off limits. ***.

Anonymous
#463359

I agree, I have worked for multiple companies that sell warranties and about 90% of the time, they do not cover accidental damage. Think about it...why should the store have to pay if you are careless with your TV? This is common sense as that is the number question I have always been asked.

If you didn't ask or read the terms that HAVE to be given to you, it's your fault. This is the same at any store, not just Best Buy.

I will agree that it is wrong for a salesperson to not mention that when explaining it to you but it's not his fault either. All stores, again not just Best Buy, sell extended warranties. Sometime they are worth it but they do generate a lot of revenue for the company. The store do press the salespeople to push the warranties so the salespeople are stuck with ways to push it onto customers. Unfortunately it comes down to *** off a customer or losing your job for not selling. A real no brainer.

Like I said, the warranties are sometimes worth it. If it costs $30 for the warranty and it covers a repair that would have cost you $200, do you care how much the company is making? No...you don't. People need to read and listen instead of thinking the warranties are a scam. The store still makes money and will be fine without you spending money on that warranty. Will you be fine when a $200 repair suddenly springs up?

Anonymous
#463353

Sure Read all info in store before finishing purcase :roll :x ...

Bad customer communication by sales persons is ok either...

if something as big as "impact" isnt covered by plan, then there needs to be a retrain of all cashiers and sales people to insure that such a thing is tols to customer...

also to whomever commented

need to read"Personal attacks"

"bratty kids" is an off limits comment

Patrick
#463321

well.. it's kind of your fault too for not asking about or at least reading the details.

it's also not Best Buy's fault if you or your little bratty kids broke the TV. sometimes accidental damage isn't covered.

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Review
#310987 Review #310987 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Loss
$299