Best Buy Sales Manager Reviews and Complaints

Took my Samsung TV to the Lynnwood, WA geeks for repair under warranty. They shipped it off to their geeks in California on one of their own trucks with absolutely no way to track where it is. Took two weeks to arrive only to be told there's nothing wrong with it. BS!! California geeks shipped it back next day and now it's 19 days later and still no TV or a clue as to where it is. The work order guarantees 2-4 weeks and they are 4 days over that. This is important because my Samsung warranty runs out in a month and I'll still need to get it fixed. I'll never buy another thing at Best Buy. Everyone I've had contact with, from the manager, geeks to sales has been nothing but frustration.

I had to wait and watch sales reps look at me as they walked by without helping me (this is not the first time). I wanted to spend $1000 on a camera setup. I had to complain and get a manager to get helped. Sorry customer service!!! I needed to return something valued at $900. I paid in cash but they will not give you back cash unless its under $600. The manager told me that they are not a bank! But if 3 customers returned items valued under $600 each they would get cash back. So they do have the cash. Now I had to drive home which is out of town and have to drive back into town to cash a check when it arrives in a week or 10 days. So they are costing me my time and wasting my gas. Will they cover this expense? What about interest on my money that they would not give me back until i get a check and cash it? So they have selective business policies depending on how much you spend. Kind of like discrimination isn't it? I have spent A LOT of money at best buy on numerous stereos, tv's, kitchen appliances and computers. TIME TO DO BUSINESS WITH SOMEONE ELSE!!!!!

Purchased warranty on Samsung rechargable 3D glasses. First the SALES people didn't know what they were doing. I kept asking you sure these are going to work with the model I have. Yes they replied, 3 different sales people stated this. I told them you sure because mine is not listed on the box. Yes they replied. I bought 6 at the time for the girls to watch a movie that night. Spent most of my time trying to get them to work. Called Samsung tech support. They worked on it for an hour, then asked me what is the model number. Samsung than said those are the wrong glasses. This didn't happen once but twice. Ok I finally get the right ones and I paid for the warranty because the sales person talked me into it. The glasses worked for about 5 minutes. That is all we used it at the time because by the time you get them to work your exhausted and are done, or at least in our case. We TURNED THEM OFF. Well we go to use the like months later, and none of them work. Try to take advantage of my warranty from Best Buy. I go to their Customer Service Return line which is also their GEEK SQUAD line. Only two people in front of me. One took over a half hour for the the guy in front of me to get assisted. A Manager walks by and asked how am I doing, well did he get an ear full - especially since he was just saying that but didn't really expect me to answer. After informing him of how poor the service and how *** this was to have all of us wait in your Geek Support line to get assistance, he said well someone will be with you shortly. Really, because your shortly and mine are two different things. If they had to wait they would make me pay, but our time well Best (actually worst buy) Buy thinks is worth nothing and doesn't care. So finally almost an hour, I start to tell the lady, she interupts me because some coworker walked up and interupted. Why is his time more important than mine, it isn't. So anyways they are talking about a party, and joking around right in front of me. LMAO I coudn't freaking believe it after about 5 minutes I finally had it. Hey I think you need to get back to work or explain to your manager why I start screaming for assistance. PISSED off at this point. I have one of those rewards cards that show how much money I spend in their *** store. Well after they look at my receipt go back and forth through the computer they find my warranty. Start to say *** stuff like the date is wrong, I said you knuckle head, look at what your doing the date on our receipt and what your looking at. Well oh, they said I was looking at the wrong one. Yes you are this goes on for another 20 minutes, well they finally found it and said ok she will process this and you can be on your way in a moment. By the way no sorries at this time. Oh she says, then goes to the back where the manager was hiding and who did not come back. She then comes back we can't do anything. WHAT!! after spending all this time. Yeah, you will have to take this up with the Manufacture. I yelle for the *** in the back. I finally came up and I said I am done. I said look at the items I purchase here. I am done. Let's go over a few 80" LED TV 240htz, computers, phones, BEATS - 4 pair headphones the Executives, 60" Samsung LED 1080, plasma, the list goes on and on. I usually only buy stuff from these knuckle heads when I (in my mind) can't wait until the next day. Well now, never again. Can't trust them, people are grumpy, they don't know much, and never available. What the heck do these companies think they are doing? Rate them a 0 and won't be purchasing from them again.

I went last Friday to trade/upgrade my Galaxy SIII I had bought there six months ago for a Galaxy Note II, and was told by the sales kid that they could not "buy it back" for the upgrade. After he double-checked with his "manager", he came back with the same story, no alternatives, no work arounds, and no sign of the manager. I just completed a 1+ hour phone call to corporate to report my experience and file a complaint. On this call I discovered that they actually do have a trade-in program they failed to mention at the store. Oh, and I was told that I had nothing to complain about by what could only be the first level customer service rep. They have lost a Premier Silver customer.

I WENT TO BEST BUY WORCESTER MA TO BUY A LAPTOP COMPUTER. USUALLY, A CUSTOMER SERVICE REP IS READY TO SWOOP DOWN ON YOU TO ASSIST YOU IN BUYING AN ITEM. THIS WAS NOT THE CASE IN MY PURCHASING A NEW LAPTOP FOR SCHOOL AS I TOOK OUT A SMALL LOAN TO ACQUIRE IT. I RESEARCHED WHAT THEY HAD ON SALE BEFORE I EVEN WALKED INTO THE STORE KNOWING WHAT BRAND, PRICING, ETC. THAT FITS MY NEEDS. THE ONLY SALES CLERK WAS BUSY WITH ANOTHER CUSTOMER FOR AN HOUR AND THE OTHERS WERE STANDING AROUND IGNORING ME FOR ABOUT AN HOUR. FINALLY I HAD SOME ATTENTION FROM A CLERK WHO WAS NEW AND TOLD ME HE COULD NOT SHOW ME THE LAPTOPS THAT I WANTED TO CHOOSE FROM AND BUY. BECAUSE HIS MANAGER DID NOT ALLOW IT! OK, I THOUGHT, LET ME PAY FOR ONE ON THE WEB SITE THAT WAS ADVERTISED ONLINE AND ORDER IT TO BE DELIVERED TO THE STORE AND I WOULD PREPAY FOR IT AS I HAD CASH IN HAND. I WAS TOLD IT WAS AGAINST STORE POLICY, AND THEY CANNOT DO THAT! THE OTHER CLERK WAS STILL HELPING THE CUSTOMER MAKE UP HIS MIND ON ANOTHER ITEM. SO I WENT TO CHECK OUT THE OPEN BOX SPECIALS AND SAW ONE LISTED FOR $350 ON THE BOX . USUALLY YOU PAY THE LISTED PRICE, MAKE YOUR PURCHASE, AND BE ON YOUR WAY. NOT IN THIS STORE! THEY TACKED AN EXTRA $100 TO THE PRICE SAYING THAT THEY DID THE RESTORE DVDS AND INSTALLED AN ANTIVIRUS TO THE LAPTOP HENCE THE EXTRA $100 CHARGE. THAT WAS THE STRAW THAT BROKE THE CAMELS BACK AS I MADE MY PURCHASE AT A LOCAL WALMART WITH NO PROBLEM. I WILL NEVER BUY AT ANY BESTBUY AGAIN!